The effect of logistic service quality on customer satisfaction and loyalty using kansei engineering during the COVID-19 pandemic

por Dian Palupi Restuputri, Tri Ratna Indriani, Ilyas Masudin
Publicado 2021

Customers perception on logistics service quality using Kansei engineering: empirical evidence from indonesian logistics providers

por Dian Palupi Restuputri, Ilyas Masudin, Citra Permata Sari
Publicado 2020

The effect of humanitarian logistics service quality to customer loyalty using Kansei engineering: Evidence from Indonesian logistics service providers

por Ilyas Masudin, Nika Tampi Safitri, Dian Palupi Restuputri, Rahmad Wisnu Wardana, Ikhlasul Amallynda
Publicado 2020

The impact of the traceability of the information systems on humanitarian logistics performance: Case study of Indonesian relief logistics services

por Ilyas Masudin, Evan Lau, Nika Tampi Safitri, Dian Palupi Restuputri, Dwi Iryaning Handayani
Publicado 2021