Effect of employee empathy on customer satisfaction and loyalty during employee–customer interactions: The mediating role of customer affective commitment and perceived service qua...

by Waseem Bahadur, Saira Aziz, Salman Zulfiqar
Published 2018

Do emotions bring customers to an environment: Evidence from Pakistani shoppers?

by Saira Aziz, Waseem Bahadur, Salman Zulfiqar, Binesh Sarwar, Khurram Ejaz Chandia, Muhammad Badr Iqbal
Published 2018