Cita APA (7a ed.)

Hualde, A., & Micheli, J. (2018). The evolution of call centres and the implications for service quality and workforce management in Mexico.

Cita Chicago Style (17a ed.)

Hualde, Alfredo, y Jordy Micheli. The Evolution of Call Centres and the Implications for Service Quality and Workforce Management in Mexico. 2018.

Cita MLA (8a ed.)

Hualde, Alfredo, y Jordy Micheli. The Evolution of Call Centres and the Implications for Service Quality and Workforce Management in Mexico. 2018.