Hualde, A., & Micheli, J. (2018). The evolution of call centres and the implications for service quality and workforce management in Mexico.
Chicago Style (17th ed.) CitationHualde, Alfredo, and Jordy Micheli. The Evolution of Call Centres and the Implications for Service Quality and Workforce Management in Mexico. 2018.
MLA (8th ed.) CitationHualde, Alfredo, and Jordy Micheli. The Evolution of Call Centres and the Implications for Service Quality and Workforce Management in Mexico. 2018.
Warning: These citations may not always be 100% accurate.