Testing of Patients First in a real-world setting, as a patient experience accreditation tool for hospitals and clinics

Many healthcare providers are developing patient experience strategies and investing in this area. Yet, patients have no means to know if a hospital is following proper patient experience standards. For this reason, it is important to certify that hospitals and clinics follow own a patient experienc...

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Autores principales:	Carlos Bezos, Rosa Salazar, María Caballero
Formato:	article
Lenguaje:	EN
Publicado:	The Beryl Institute 2021
Materias:	patient experience patient-centered care quality of care measurement qualitative methods Medicine (General) R5-920 Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/01ec75e148c64e1e868a39871d10fa55
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spelling	oai:doaj.org-article:01ec75e148c64e1e868a39871d10fa552021-11-15T04:33:47ZTesting of Patients First in a real-world setting, as a patient experience accreditation tool for hospitals and clinics2372-0247https://doaj.org/article/01ec75e148c64e1e868a39871d10fa552021-04-01T00:00:00Zhttps://pxjournal.org/journal/vol8/iss1/21https://doaj.org/toc/2372-0247Many healthcare providers are developing patient experience strategies and investing in this area. Yet, patients have no means to know if a hospital is following proper patient experience standards. For this reason, it is important to certify that hospitals and clinics follow own a patient experience policy and apply patient experience standards. This is the reason why the accreditation Patients First was developed. The goal of this study is to test the accreditations’ feasibility in a real-life environment. The accreditation was tested at the Guadarrama Hospital, nearby Madrid in Spain. A mixed team between Guadarrama staff and the Institute for Patient Experience (IEXP) was set up in order to test each of the seven dimensions of the accreditation with a triple data gathering: documentation, participant observation, workshops with patients and also with staff. The certification has proven its utility to improve existing practices, as well as an instrument to set up new working lines in patient experience. The test also seems to prove that the certification’s methodology is robust form a conceptual and operative point of view. Further research is needed to measure direct impact on patients. <strong>Experience Framework</strong> This article is associated with the Policy & Measurement lens of The Beryl Institute Experience Framework. (<a href="https://www.theberylinstitute.org/ExperienceFramework">https://www.theberylinstitute.org/ExperienceFramework</a>). <ul> <li><a href="https://www.theberylinstitute.org/page/PXSEARCH#resource-list-all/?view_28_page=1&view_28_filters=%5B%7B%22field%22%3A%22field_38%22%2C%22operator%22%3A%22in%22%2C%22value%22%3A%5B%22PXJ%20Article%22%5D%7D%2C%7B%22field%22%3A%22field_20%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%2C%7B%22field%22%3A%22field_40%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%2C%22Policy%20%26%20Measurement%22%5D%7D%2C%7B%22field%22%3A%22field_41%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%5D">Access other PXJ articles</a> related to this lens.</li> <li><a href="https://www.theberylinstitute.org/page/Ecosystem-PolicyMeasurement">Access other resources</a> related to this lens.</li> </ul>Carlos BezosRosa SalazarMaría CaballeroThe Beryl Institutearticlepatient experiencepatient-centered carequality of caremeasurementqualitative methodsMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal (2021)
institution	DOAJ
collection	DOAJ
language	EN
topic	patient experience patient-centered care quality of care measurement qualitative methods Medicine (General) R5-920 Public aspects of medicine RA1-1270
spellingShingle	patient experience patient-centered care quality of care measurement qualitative methods Medicine (General) R5-920 Public aspects of medicine RA1-1270 Carlos Bezos Rosa Salazar María Caballero Testing of Patients First in a real-world setting, as a patient experience accreditation tool for hospitals and clinics
description	Many healthcare providers are developing patient experience strategies and investing in this area. Yet, patients have no means to know if a hospital is following proper patient experience standards. For this reason, it is important to certify that hospitals and clinics follow own a patient experience policy and apply patient experience standards. This is the reason why the accreditation Patients First was developed. The goal of this study is to test the accreditations’ feasibility in a real-life environment. The accreditation was tested at the Guadarrama Hospital, nearby Madrid in Spain. A mixed team between Guadarrama staff and the Institute for Patient Experience (IEXP) was set up in order to test each of the seven dimensions of the accreditation with a triple data gathering: documentation, participant observation, workshops with patients and also with staff. The certification has proven its utility to improve existing practices, as well as an instrument to set up new working lines in patient experience. The test also seems to prove that the certification’s methodology is robust form a conceptual and operative point of view. Further research is needed to measure direct impact on patients. <strong>Experience Framework</strong> This article is associated with the Policy & Measurement lens of The Beryl Institute Experience Framework. (<a href="https://www.theberylinstitute.org/ExperienceFramework">https://www.theberylinstitute.org/ExperienceFramework</a>). <ul> <li><a href="https://www.theberylinstitute.org/page/PXSEARCH#resource-list-all/?view_28_page=1&view_28_filters=%5B%7B%22field%22%3A%22field_38%22%2C%22operator%22%3A%22in%22%2C%22value%22%3A%5B%22PXJ%20Article%22%5D%7D%2C%7B%22field%22%3A%22field_20%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%2C%7B%22field%22%3A%22field_40%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%2C%22Policy%20%26%20Measurement%22%5D%7D%2C%7B%22field%22%3A%22field_41%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%5D">Access other PXJ articles</a> related to this lens.</li> <li><a href="https://www.theberylinstitute.org/page/Ecosystem-PolicyMeasurement">Access other resources</a> related to this lens.</li> </ul>
format	article
author	Carlos Bezos Rosa Salazar María Caballero
author_facet	Carlos Bezos Rosa Salazar María Caballero
author_sort	Carlos Bezos
title	Testing of Patients First in a real-world setting, as a patient experience accreditation tool for hospitals and clinics
title_short	Testing of Patients First in a real-world setting, as a patient experience accreditation tool for hospitals and clinics
title_full	Testing of Patients First in a real-world setting, as a patient experience accreditation tool for hospitals and clinics
title_fullStr	Testing of Patients First in a real-world setting, as a patient experience accreditation tool for hospitals and clinics
title_full_unstemmed	Testing of Patients First in a real-world setting, as a patient experience accreditation tool for hospitals and clinics
title_sort	testing of patients first in a real-world setting, as a patient experience accreditation tool for hospitals and clinics
publisher	The Beryl Institute
publishDate	2021
url	https://doaj.org/article/01ec75e148c64e1e868a39871d10fa55
work_keys_str_mv	AT carlosbezos testingofpatientsfirstinarealworldsettingasapatientexperienceaccreditationtoolforhospitalsandclinics AT rosasalazar testingofpatientsfirstinarealworldsettingasapatientexperienceaccreditationtoolforhospitalsandclinics AT mariacaballero testingofpatientsfirstinarealworldsettingasapatientexperienceaccreditationtoolforhospitalsandclinics
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Testing of Patients First in a real-world setting, as a patient experience accreditation tool for hospitals and clinics

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