Pengaruh Kualitas Pelayanan Islami terhadap Kepuasan Nasabah Studi pada Bank Umum Syariah di Provinsi Lampung
This research aims to analyze the effect of Islamic service quality on customer satisfaction in Islamic banking in Lampung Province. The CARTER dimensions influence on Islamic service quality consists of sharia compliance, assurance, reliability, tangibles, empathy, and responsiveness. In this study...
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| Auteurs principaux: | , , |
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| Format: | article |
| Langue: | AR EN ID |
| Publié: |
Universitas Darussalam Gontor
2020
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| Sujets: | |
| Accès en ligne: | http://dx.doi.org/10.21111/iej.v6i2.4732 https://doaj.org/article/0230806cab4f42488832b824acd508af |
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