Uninsured free clinic patients’ experiences and perceptions of healthcare services, community resources, and the Patient Protection and Affordable Care Act

Free clinics provide free or reduced fee healthcare to individuals who lack access to primary care and are socio-economically disadvantaged. There has been a paucity of free clinic research with the few studies employing a quantitative design. The purpose of this study is to conduct an in-depth qual...

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Autores principales:	Akiko Kamimura, Jeanie Ashby, Ha Trinh, Liana Prudencio, Anthony Mills, Jennifer Tabler, Maziar Nourian, Fattima Ahmed, Justine Reel
Formato:	article
Lenguaje:	EN
Publicado:	The Beryl Institute 2016
Materias:	patient experience patient satisfaction communication consumer engagement qualitative methods free clinics Medicine (General) R5-920 Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/025fe351516e4f208c2fabdd7ab94bb7
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spelling	oai:doaj.org-article:025fe351516e4f208c2fabdd7ab94bb72021-11-15T04:21:49ZUninsured free clinic patients’ experiences and perceptions of healthcare services, community resources, and the Patient Protection and Affordable Care Act2372-0247https://doaj.org/article/025fe351516e4f208c2fabdd7ab94bb72016-11-01T00:00:00Zhttps://pxjournal.org/journal/vol3/iss2/4https://doaj.org/toc/2372-0247Free clinics provide free or reduced fee healthcare to individuals who lack access to primary care and are socio-economically disadvantaged. There has been a paucity of free clinic research with the few studies employing a quantitative design. The purpose of this study is to conduct an in-depth qualitative exploration of free clinic patients’ experience and perceptions of healthcare services, community resources, and the Patient Protection and Affordable Care Act (ACA). Free clinic adult patients (n=35) participated in four focus groups between June and July 2014 (one Spanish group in June, and two English groups and one Spanish group in July) in a classroom of a free clinic. More than 80% of the participants were non-US born from Mexico, Central/South America, South or East Asia, Pacific Islands, or Western Europe. While participants reported being satisfied overall with free clinic services, they indicated that they desire more specialty services and health education programs. Furthermore, they reported being frustrated by long waiting times- both in the waiting room and when making an appointment, phone communication, and interpreter services. It is necessary to find effective ways to provide information about health education opportunities and the ACA to free clinic patients because participants appeared not to have received sufficient information about available resources. Health education programs for free clinic patients should not only focus on increasing knowledge but also changing behaviors.Akiko KamimuraJeanie AshbyHa TrinhLiana PrudencioAnthony MillsJennifer TablerMaziar NourianFattima AhmedJustine ReelThe Beryl Institutearticlepatient experiencepatient satisfactioncommunicationconsumer engagementqualitative methodsfree clinicsMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal (2016)
institution	DOAJ
collection	DOAJ
language	EN
topic	patient experience patient satisfaction communication consumer engagement qualitative methods free clinics Medicine (General) R5-920 Public aspects of medicine RA1-1270
spellingShingle	patient experience patient satisfaction communication consumer engagement qualitative methods free clinics Medicine (General) R5-920 Public aspects of medicine RA1-1270 Akiko Kamimura Jeanie Ashby Ha Trinh Liana Prudencio Anthony Mills Jennifer Tabler Maziar Nourian Fattima Ahmed Justine Reel Uninsured free clinic patients’ experiences and perceptions of healthcare services, community resources, and the Patient Protection and Affordable Care Act
description	Free clinics provide free or reduced fee healthcare to individuals who lack access to primary care and are socio-economically disadvantaged. There has been a paucity of free clinic research with the few studies employing a quantitative design. The purpose of this study is to conduct an in-depth qualitative exploration of free clinic patients’ experience and perceptions of healthcare services, community resources, and the Patient Protection and Affordable Care Act (ACA). Free clinic adult patients (n=35) participated in four focus groups between June and July 2014 (one Spanish group in June, and two English groups and one Spanish group in July) in a classroom of a free clinic. More than 80% of the participants were non-US born from Mexico, Central/South America, South or East Asia, Pacific Islands, or Western Europe. While participants reported being satisfied overall with free clinic services, they indicated that they desire more specialty services and health education programs. Furthermore, they reported being frustrated by long waiting times- both in the waiting room and when making an appointment, phone communication, and interpreter services. It is necessary to find effective ways to provide information about health education opportunities and the ACA to free clinic patients because participants appeared not to have received sufficient information about available resources. Health education programs for free clinic patients should not only focus on increasing knowledge but also changing behaviors.
format	article
author	Akiko Kamimura Jeanie Ashby Ha Trinh Liana Prudencio Anthony Mills Jennifer Tabler Maziar Nourian Fattima Ahmed Justine Reel
author_facet	Akiko Kamimura Jeanie Ashby Ha Trinh Liana Prudencio Anthony Mills Jennifer Tabler Maziar Nourian Fattima Ahmed Justine Reel
author_sort	Akiko Kamimura
title	Uninsured free clinic patients’ experiences and perceptions of healthcare services, community resources, and the Patient Protection and Affordable Care Act
title_short	Uninsured free clinic patients’ experiences and perceptions of healthcare services, community resources, and the Patient Protection and Affordable Care Act
title_full	Uninsured free clinic patients’ experiences and perceptions of healthcare services, community resources, and the Patient Protection and Affordable Care Act
title_fullStr	Uninsured free clinic patients’ experiences and perceptions of healthcare services, community resources, and the Patient Protection and Affordable Care Act
title_full_unstemmed	Uninsured free clinic patients’ experiences and perceptions of healthcare services, community resources, and the Patient Protection and Affordable Care Act
title_sort	uninsured free clinic patients’ experiences and perceptions of healthcare services, community resources, and the patient protection and affordable care act
publisher	The Beryl Institute
publishDate	2016
url	https://doaj.org/article/025fe351516e4f208c2fabdd7ab94bb7
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Uninsured free clinic patients’ experiences and perceptions of healthcare services, community resources, and the Patient Protection and Affordable Care Act

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