Pengembangan Niat Adopsi Mobile Wallet: Integrasi Model UTAUT2 dengan Social Connectedness dan Culture

Smartphone technology is rising rapidly around the world. It allows various companies including financial institution to improve services for their customers. Mobile wallet is a cashless payment system that is carried out with a mobile phone. Since 2010, The Central Bank of Indonesia has been encour...

Descripción completa

Guardado en:

Detalles Bibliográficos
Autor principal:	Felick Kurnia
Formato:	article
Lenguaje:	EN ID
Publicado:	LPPM Universitas Katolik Parahyangan 2021
Materias:	culture, mobile wallet adoption, social connectedness, utaut2 Industrial engineering. Management engineering T55.4-60.8
Acceso en línea:	https://doaj.org/article/027f1973fd87426f93ce05e97a575d55
Etiquetas:	Agregar Etiqueta Sin Etiquetas, Sea el primero en etiquetar este registro!

id	oai:doaj.org-article:027f1973fd87426f93ce05e97a575d55
record_format	dspace
spelling	oai:doaj.org-article:027f1973fd87426f93ce05e97a575d552021-11-09T02:44:06ZPengembangan Niat Adopsi Mobile Wallet: Integrasi Model UTAUT2 dengan Social Connectedness dan Culture0216-10362339-149910.26593/jrsi.v10i2.4374.145-160https://doaj.org/article/027f1973fd87426f93ce05e97a575d552021-10-01T00:00:00Zhttps://journal.unpar.ac.id/index.php/jrsi/article/view/4374https://doaj.org/toc/0216-1036https://doaj.org/toc/2339-1499Smartphone technology is rising rapidly around the world. It allows various companies including financial institution to improve services for their customers. Mobile wallet is a cashless payment system that is carried out with a mobile phone. Since 2010, The Central Bank of Indonesia has been encouraging the adoption of cashless payment system, including mobile wallet. Despite the efforts made, the use of cashless payment system in Indonesia is still low. This paper investigates the determinants of customers’ intention to adopt mobile wallet using the Unified Theory of Acceptance and Use of Technology 2 (UTAUT2) Model. It offers theoretical contributions by extending UTAUT2 with social connectedness and culture. Empirical data from 139 Indonesian customers were used to test the proposed model using partial least square structural equation modeling. It was found that performance expectancy, hedonic motivation, price value, and habits significantly influence customers’ intention to adopt mobile wallet. This study also found that social connectedness significantly affects performance expectancy and effort expectancy. The findings of this study would also be beneficial for mobile wallet providers to develop effective strategies to increase the use of mobile wallet in Indonesia.Felick KurniaLPPM Universitas Katolik Parahyanganarticleculture, mobile wallet adoption, social connectedness, utaut2Industrial engineering. Management engineeringT55.4-60.8ENIDJurnal Rekayasa Sistem Industri, Vol 10, Iss 2, Pp 145-160 (2021)
institution	DOAJ
collection	DOAJ
language	EN ID
topic	culture, mobile wallet adoption, social connectedness, utaut2 Industrial engineering. Management engineering T55.4-60.8
spellingShingle	culture, mobile wallet adoption, social connectedness, utaut2 Industrial engineering. Management engineering T55.4-60.8 Felick Kurnia Pengembangan Niat Adopsi Mobile Wallet: Integrasi Model UTAUT2 dengan Social Connectedness dan Culture
description	Smartphone technology is rising rapidly around the world. It allows various companies including financial institution to improve services for their customers. Mobile wallet is a cashless payment system that is carried out with a mobile phone. Since 2010, The Central Bank of Indonesia has been encouraging the adoption of cashless payment system, including mobile wallet. Despite the efforts made, the use of cashless payment system in Indonesia is still low. This paper investigates the determinants of customers’ intention to adopt mobile wallet using the Unified Theory of Acceptance and Use of Technology 2 (UTAUT2) Model. It offers theoretical contributions by extending UTAUT2 with social connectedness and culture. Empirical data from 139 Indonesian customers were used to test the proposed model using partial least square structural equation modeling. It was found that performance expectancy, hedonic motivation, price value, and habits significantly influence customers’ intention to adopt mobile wallet. This study also found that social connectedness significantly affects performance expectancy and effort expectancy. The findings of this study would also be beneficial for mobile wallet providers to develop effective strategies to increase the use of mobile wallet in Indonesia.
format	article
author	Felick Kurnia
author_facet	Felick Kurnia
author_sort	Felick Kurnia
title	Pengembangan Niat Adopsi Mobile Wallet: Integrasi Model UTAUT2 dengan Social Connectedness dan Culture
title_short	Pengembangan Niat Adopsi Mobile Wallet: Integrasi Model UTAUT2 dengan Social Connectedness dan Culture
title_full	Pengembangan Niat Adopsi Mobile Wallet: Integrasi Model UTAUT2 dengan Social Connectedness dan Culture
title_fullStr	Pengembangan Niat Adopsi Mobile Wallet: Integrasi Model UTAUT2 dengan Social Connectedness dan Culture
title_full_unstemmed	Pengembangan Niat Adopsi Mobile Wallet: Integrasi Model UTAUT2 dengan Social Connectedness dan Culture
title_sort	pengembangan niat adopsi mobile wallet: integrasi model utaut2 dengan social connectedness dan culture
publisher	LPPM Universitas Katolik Parahyangan
publishDate	2021
url	https://doaj.org/article/027f1973fd87426f93ce05e97a575d55
work_keys_str_mv	AT felickkurnia pengembanganniatadopsimobilewalletintegrasimodelutaut2dengansocialconnectednessdanculture
_version_	1718441354587013120

Pengembangan Niat Adopsi Mobile Wallet: Integrasi Model UTAUT2 dengan Social Connectedness dan Culture

Ejemplares similares