EFFECTIVE ESTABLISHMENT OF QUALITY MANAGEMENT SYSTEMS AND THEIR IMPACT ON BUSINESS PERFORMANCE

In recent years, there have been significant changes in the world economy. Due to the predominance of supply over demand, rapidly spreading knowledge, the globalization of the business environment, the importance of quality in project management has increased dramatically around the world. The prima...

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Autores principales:	Petronela Švikruhová, Zuzana Kapsdorferová, Ľudmila Dobošová, Radka Kataniková
Formato:	article
Lenguaje:	EN
Publicado:	Center for Quality, Faculty of Engineering, University of Kragujevac, Serbia 2021
Materias:	quality management performance measurement process rationalization dmaic method lean six sigma method Management. Industrial management HD28-70
Acceso en línea:	https://doi.org/10.24874/IJQR15.03-09 https://doaj.org/article/037a3b6e6fdd4cc1a31a3f8ed05b93a9
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spelling	oai:doaj.org-article:037a3b6e6fdd4cc1a31a3f8ed05b93a92021-11-20T16:14:51ZEFFECTIVE ESTABLISHMENT OF QUALITY MANAGEMENT SYSTEMS AND THEIR IMPACT ON BUSINESS PERFORMANCEhttps://doi.org/10.24874/IJQR15.03-091800-64501800-7473https://doaj.org/article/037a3b6e6fdd4cc1a31a3f8ed05b93a92021-09-01T00:00:00Zhttp://ijqr.net/journal/v15-n3/9.pdfhttps://doaj.org/toc/1800-6450https://doaj.org/toc/1800-7473In recent years, there have been significant changes in the world economy. Due to the predominance of supply over demand, rapidly spreading knowledge, the globalization of the business environment, the importance of quality in project management has increased dramatically around the world. The primary objective of this scientific paper is to evaluate the effectiveness of the quality management system in selected internal processes in the international IT company. The result will be a rationalization of internal processes, thereby reducing the workload of the software services team. This article is focused on the application of the DMAIC method on a specific Lean Six Sigma project within the international IT company.Petronela ŠvikruhováZuzana KapsdorferováĽudmila DobošováRadka KatanikováCenter for Quality, Faculty of Engineering, University of Kragujevac, Serbiaarticlequality managementperformance measurementprocess rationalizationdmaic methodlean six sigma methodManagement. Industrial managementHD28-70ENInternational Journal for Quality Research, Vol 15, Iss 3, Pp 831- 844 (2021)
institution	DOAJ
collection	DOAJ
language	EN
topic	quality management performance measurement process rationalization dmaic method lean six sigma method Management. Industrial management HD28-70
spellingShingle	quality management performance measurement process rationalization dmaic method lean six sigma method Management. Industrial management HD28-70 Petronela Švikruhová Zuzana Kapsdorferová Ľudmila Dobošová Radka Kataniková EFFECTIVE ESTABLISHMENT OF QUALITY MANAGEMENT SYSTEMS AND THEIR IMPACT ON BUSINESS PERFORMANCE
description	In recent years, there have been significant changes in the world economy. Due to the predominance of supply over demand, rapidly spreading knowledge, the globalization of the business environment, the importance of quality in project management has increased dramatically around the world. The primary objective of this scientific paper is to evaluate the effectiveness of the quality management system in selected internal processes in the international IT company. The result will be a rationalization of internal processes, thereby reducing the workload of the software services team. This article is focused on the application of the DMAIC method on a specific Lean Six Sigma project within the international IT company.
format	article
author	Petronela Švikruhová Zuzana Kapsdorferová Ľudmila Dobošová Radka Kataniková
author_facet	Petronela Švikruhová Zuzana Kapsdorferová Ľudmila Dobošová Radka Kataniková
author_sort	Petronela Švikruhová
title	EFFECTIVE ESTABLISHMENT OF QUALITY MANAGEMENT SYSTEMS AND THEIR IMPACT ON BUSINESS PERFORMANCE
title_short	EFFECTIVE ESTABLISHMENT OF QUALITY MANAGEMENT SYSTEMS AND THEIR IMPACT ON BUSINESS PERFORMANCE
title_full	EFFECTIVE ESTABLISHMENT OF QUALITY MANAGEMENT SYSTEMS AND THEIR IMPACT ON BUSINESS PERFORMANCE
title_fullStr	EFFECTIVE ESTABLISHMENT OF QUALITY MANAGEMENT SYSTEMS AND THEIR IMPACT ON BUSINESS PERFORMANCE
title_full_unstemmed	EFFECTIVE ESTABLISHMENT OF QUALITY MANAGEMENT SYSTEMS AND THEIR IMPACT ON BUSINESS PERFORMANCE
title_sort	effective establishment of quality management systems and their impact on business performance
publisher	Center for Quality, Faculty of Engineering, University of Kragujevac, Serbia
publishDate	2021
url	https://doi.org/10.24874/IJQR15.03-09 https://doaj.org/article/037a3b6e6fdd4cc1a31a3f8ed05b93a9
work_keys_str_mv	AT petronelasvikruhova effectiveestablishmentofqualitymanagementsystemsandtheirimpactonbusinessperformance AT zuzanakapsdorferova effectiveestablishmentofqualitymanagementsystemsandtheirimpactonbusinessperformance AT ludmiladobosova effectiveestablishmentofqualitymanagementsystemsandtheirimpactonbusinessperformance AT radkakatanikova effectiveestablishmentofqualitymanagementsystemsandtheirimpactonbusinessperformance
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EFFECTIVE ESTABLISHMENT OF QUALITY MANAGEMENT SYSTEMS AND THEIR IMPACT ON BUSINESS PERFORMANCE

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