Implementation of lean Six-Sigma project in enhancing health care service quality during COVID-19 pandemic

The recent outbreak of coronavirus (COVID-19) pandemic has exposed the weakness of the existing healthcare facilities in developing countries, and Pakistan has no exception. The increasing amount of patients has made this condition more vulnerable to failure. It became difficult for health care mana...

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Autores principales:	Muhammad Mutasim Billah Tufail, Muhammad Shakeel, Faheem Sheikh, Nuzhat Anjum
Formato:	article
Lenguaje:	EN
Publicado:	AIMS Press 2021
Materias:	lean six sigma lss project dmaic kano model covid-19 hospital management Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/0758400ab503471f9eb2a3e52b792e95
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spelling	oai:doaj.org-article:0758400ab503471f9eb2a3e52b792e952021-11-30T01:42:11ZImplementation of lean Six-Sigma project in enhancing health care service quality during COVID-19 pandemic10.3934/publichealth.20210562327-8994https://doaj.org/article/0758400ab503471f9eb2a3e52b792e952021-10-01T00:00:00Zhttps://www.aimspress.com/article/doi/10.3934/publichealth.2021056?viewType=HTMLhttps://doaj.org/toc/2327-8994The recent outbreak of coronavirus (COVID-19) pandemic has exposed the weakness of the existing healthcare facilities in developing countries, and Pakistan has no exception. The increasing amount of patients has made this condition more vulnerable to failure. It became difficult for health care management to handle the surge of patients. This case study is based on the XYZ hospital system of Pakistan. The hospital initiates passive immunization as a savior in the absence of a vaccine. The process initiates numerous challenges as the same facility was using for passive immunization and routine operations of the hospital. DMAIC lean sig-sigma problem-solving methodology has been adopted to Define, Measure, Analyze, Implement and Control the improvement process for smooth special and routine activities. The staff and patients were interviewed, their issues were listed, and a comprehensive solution was suggested to deal with operational uncertainties. The results identified various factors through VOC and SIPOC processes, prioritized using fishbone diagram, analyzed through Kano model, and finally proposed process improvement by incorporating Kaizen process improvement methodology. Other industries could use this set of tools to evaluate and optimize routine problems, which ultimately enhances the quality and reduces cost.Muhammad Mutasim Billah Tufail Muhammad ShakeelFaheem SheikhNuzhat AnjumAIMS Pressarticlelean six sigmalss projectdmaickano modelcovid-19hospital managementPublic aspects of medicineRA1-1270ENAIMS Public Health, Vol 8, Iss 4, Pp 704-719 (2021)
institution	DOAJ
collection	DOAJ
language	EN
topic	lean six sigma lss project dmaic kano model covid-19 hospital management Public aspects of medicine RA1-1270
spellingShingle	lean six sigma lss project dmaic kano model covid-19 hospital management Public aspects of medicine RA1-1270 Muhammad Mutasim Billah Tufail Muhammad Shakeel Faheem Sheikh Nuzhat Anjum Implementation of lean Six-Sigma project in enhancing health care service quality during COVID-19 pandemic
description	The recent outbreak of coronavirus (COVID-19) pandemic has exposed the weakness of the existing healthcare facilities in developing countries, and Pakistan has no exception. The increasing amount of patients has made this condition more vulnerable to failure. It became difficult for health care management to handle the surge of patients. This case study is based on the XYZ hospital system of Pakistan. The hospital initiates passive immunization as a savior in the absence of a vaccine. The process initiates numerous challenges as the same facility was using for passive immunization and routine operations of the hospital. DMAIC lean sig-sigma problem-solving methodology has been adopted to Define, Measure, Analyze, Implement and Control the improvement process for smooth special and routine activities. The staff and patients were interviewed, their issues were listed, and a comprehensive solution was suggested to deal with operational uncertainties. The results identified various factors through VOC and SIPOC processes, prioritized using fishbone diagram, analyzed through Kano model, and finally proposed process improvement by incorporating Kaizen process improvement methodology. Other industries could use this set of tools to evaluate and optimize routine problems, which ultimately enhances the quality and reduces cost.
format	article
author	Muhammad Mutasim Billah Tufail Muhammad Shakeel Faheem Sheikh Nuzhat Anjum
author_facet	Muhammad Mutasim Billah Tufail Muhammad Shakeel Faheem Sheikh Nuzhat Anjum
author_sort	Muhammad Mutasim Billah Tufail
title	Implementation of lean Six-Sigma project in enhancing health care service quality during COVID-19 pandemic
title_short	Implementation of lean Six-Sigma project in enhancing health care service quality during COVID-19 pandemic
title_full	Implementation of lean Six-Sigma project in enhancing health care service quality during COVID-19 pandemic
title_fullStr	Implementation of lean Six-Sigma project in enhancing health care service quality during COVID-19 pandemic
title_full_unstemmed	Implementation of lean Six-Sigma project in enhancing health care service quality during COVID-19 pandemic
title_sort	implementation of lean six-sigma project in enhancing health care service quality during covid-19 pandemic
publisher	AIMS Press
publishDate	2021
url	https://doaj.org/article/0758400ab503471f9eb2a3e52b792e95
work_keys_str_mv	AT muhammadmutasimbillahtufail implementationofleansixsigmaprojectinenhancinghealthcareservicequalityduringcovid19pandemic AT muhammadshakeel implementationofleansixsigmaprojectinenhancinghealthcareservicequalityduringcovid19pandemic AT faheemsheikh implementationofleansixsigmaprojectinenhancinghealthcareservicequalityduringcovid19pandemic AT nuzhatanjum implementationofleansixsigmaprojectinenhancinghealthcareservicequalityduringcovid19pandemic
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Implementation of lean Six-Sigma project in enhancing health care service quality during COVID-19 pandemic

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