Emotional intelligence and conflictological competence in the conditions of digitalization

In modern society, under the influence of the widespread active introduction of innovative technologies (robotization, digitalization, etc.), ordinary employees of organizations are changing. In addition, life imposes new requirements on the heads of organizations. Managers not only solve the usual...

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Autor principal:	S. Y. Yurovitsky
Formato:	article
Lenguaje:	RU
Publicado:	Publishing House of the State University of Management 2021
Materias:	management style emotional intelligence conflictological competence digitalization robotization business ethics virtual communications digital gap Sociology (General) HM401-1281 Economics as a science HB71-74
Acceso en línea:	https://doaj.org/article/0778eb6ef0ab41b6bf499890c9c40460
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spelling	oai:doaj.org-article:0778eb6ef0ab41b6bf499890c9c404602021-12-03T07:43:36ZEmotional intelligence and conflictological competence in the conditions of digitalization1816-42772686-841510.26425/1816-4277-2021-6-177-182https://doaj.org/article/0778eb6ef0ab41b6bf499890c9c404602021-08-01T00:00:00Zhttps://vestnik.guu.ru/jour/article/view/2938https://doaj.org/toc/1816-4277https://doaj.org/toc/2686-8415In modern society, under the influence of the widespread active introduction of innovative technologies (robotization, digitalization, etc.), ordinary employees of organizations are changing. In addition, life imposes new requirements on the heads of organizations. Managers not only solve the usual tasks, but also face the problem of the need to change the usual leadership style: psychological methods are replacing directive management methods. The emotional intelligence of the manager is especially appreciated, which means the ability to observe and be aware of their own experiences and emotions of other people, manage their own feelings and emotions of another, and build interaction on this basis. Another important quality of a manager that is in demand today is conflictological competence. Robotization and digitalization prevent some traditionally arising conflicts, but new conflicts related to the virtual nature of work also arise in organizations: the rigidity and unambiguity of verbal means of communication, provoking conflict; the conflict caused by the reduction of jobs in the organization; the digital divide, which consists in differences in digital literacy and digital competence of the younger and older generations of employees.S. Y. YurovitskyPublishing House of the State University of Managementarticlemanagement styleemotional intelligenceconflictological competencedigitalizationrobotizationbusiness ethicsvirtual communicationsdigital gapSociology (General)HM401-1281Economics as a scienceHB71-74RUВестник университета, Vol 0, Iss 6, Pp 177-182 (2021)
institution	DOAJ
collection	DOAJ
language	RU
topic	management style emotional intelligence conflictological competence digitalization robotization business ethics virtual communications digital gap Sociology (General) HM401-1281 Economics as a science HB71-74
spellingShingle	management style emotional intelligence conflictological competence digitalization robotization business ethics virtual communications digital gap Sociology (General) HM401-1281 Economics as a science HB71-74 S. Y. Yurovitsky Emotional intelligence and conflictological competence in the conditions of digitalization
description	In modern society, under the influence of the widespread active introduction of innovative technologies (robotization, digitalization, etc.), ordinary employees of organizations are changing. In addition, life imposes new requirements on the heads of organizations. Managers not only solve the usual tasks, but also face the problem of the need to change the usual leadership style: psychological methods are replacing directive management methods. The emotional intelligence of the manager is especially appreciated, which means the ability to observe and be aware of their own experiences and emotions of other people, manage their own feelings and emotions of another, and build interaction on this basis. Another important quality of a manager that is in demand today is conflictological competence. Robotization and digitalization prevent some traditionally arising conflicts, but new conflicts related to the virtual nature of work also arise in organizations: the rigidity and unambiguity of verbal means of communication, provoking conflict; the conflict caused by the reduction of jobs in the organization; the digital divide, which consists in differences in digital literacy and digital competence of the younger and older generations of employees.
format	article
author	S. Y. Yurovitsky
author_facet	S. Y. Yurovitsky
author_sort	S. Y. Yurovitsky
title	Emotional intelligence and conflictological competence in the conditions of digitalization
title_short	Emotional intelligence and conflictological competence in the conditions of digitalization
title_full	Emotional intelligence and conflictological competence in the conditions of digitalization
title_fullStr	Emotional intelligence and conflictological competence in the conditions of digitalization
title_full_unstemmed	Emotional intelligence and conflictological competence in the conditions of digitalization
title_sort	emotional intelligence and conflictological competence in the conditions of digitalization
publisher	Publishing House of the State University of Management
publishDate	2021
url	https://doaj.org/article/0778eb6ef0ab41b6bf499890c9c40460
work_keys_str_mv	AT syyurovitsky emotionalintelligenceandconflictologicalcompetenceintheconditionsofdigitalization
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Emotional intelligence and conflictological competence in the conditions of digitalization

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