Evidence-Based Design for Waiting Space Environment of Pediatric Clinics—Three Hospitals in Shenzhen as Case Studies

This study explores the waiting space environment of pediatric clinics in general hospitals and the relationships between the use of space, behavioral activities and overall satisfaction. Patients often spend a lot of time waiting for doctors, and child patients waiting to be seen are particularly l...

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Autores principales:	Yi Qi, Yan Yan, Siuyu Stephen Lau, Yiqi Tao
Formato:	article
Lenguaje:	EN
Publicado:	MDPI AG 2021
Materias:	hospital pediatrics evidence-based design waiting room optimized design Medicine R
Acceso en línea:	https://doaj.org/article/0789cc06ec374d5da2df9c5328e16a66
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spelling	oai:doaj.org-article:0789cc06ec374d5da2df9c5328e16a662021-11-25T17:48:34ZEvidence-Based Design for Waiting Space Environment of Pediatric Clinics—Three Hospitals in Shenzhen as Case Studies10.3390/ijerph1822118041660-46011661-7827https://doaj.org/article/0789cc06ec374d5da2df9c5328e16a662021-11-01T00:00:00Zhttps://www.mdpi.com/1660-4601/18/22/11804https://doaj.org/toc/1661-7827https://doaj.org/toc/1660-4601This study explores the waiting space environment of pediatric clinics in general hospitals and the relationships between the use of space, behavioral activities and overall satisfaction. Patients often spend a lot of time waiting for doctors, and child patients waiting to be seen are particularly likely to feel bored, depressed and anxious, which negatively affects their overall experience of seeking medical attention. Since the launch of China’s second-child policy, the number of children born in China has surged. As medical resources for children are in short supply and of uneven quality, it is urgently necessary to carry out research on optimizing the design of children’s waiting space in Chinese hospitals to improve their medical environment and experience. Method: This study identified four first-level indicators and twenty-seven second-level indicators in four dimensions: functional layout (layout and area), flow organization, supporting facilities and environmental details (physical and landscape environment). The research combined subjective and objective methods, including comprehensive observation, a questionnaire survey and interviews, taking three hospitals in Shenzhen as case studies. Results: The study found that the waiting space in pediatric clinics currently fails to meet key patient needs in areas such as mother and infant rooms, children’s play areas and drinking water facilities, and there are widespread problems with the creation of natural environments, such as views of natural scenery from windows and indoor green plants. Six factors were found to significantly positively influence overall satisfaction with waiting space, describing 69.76% of the changes in the respondents’ degree of satisfaction with the waiting environment. Supporting facilities and aspects of the physical environment had the greatest influence on overall satisfaction with the waiting space. Conclusion: Optimizing the design of the waiting space in pediatric clinics, with a focus on functional layout, flow organization, supporting facilities and environmental details, can improve overall satisfaction with pediatric waiting rooms. The results are preliminary; they need to be further tested in practice to complete the process of evidence-based design. This will lead to suggestions for refining the design of pediatric waiting units which can be used by architects and hospital administrators.Yi QiYan YanSiuyu Stephen LauYiqi TaoMDPI AGarticlehospital pediatricsevidence-based designwaiting roomoptimized designMedicineRENInternational Journal of Environmental Research and Public Health, Vol 18, Iss 11804, p 11804 (2021)
institution	DOAJ
collection	DOAJ
language	EN
topic	hospital pediatrics evidence-based design waiting room optimized design Medicine R
spellingShingle	hospital pediatrics evidence-based design waiting room optimized design Medicine R Yi Qi Yan Yan Siuyu Stephen Lau Yiqi Tao Evidence-Based Design for Waiting Space Environment of Pediatric Clinics—Three Hospitals in Shenzhen as Case Studies
description	This study explores the waiting space environment of pediatric clinics in general hospitals and the relationships between the use of space, behavioral activities and overall satisfaction. Patients often spend a lot of time waiting for doctors, and child patients waiting to be seen are particularly likely to feel bored, depressed and anxious, which negatively affects their overall experience of seeking medical attention. Since the launch of China’s second-child policy, the number of children born in China has surged. As medical resources for children are in short supply and of uneven quality, it is urgently necessary to carry out research on optimizing the design of children’s waiting space in Chinese hospitals to improve their medical environment and experience. Method: This study identified four first-level indicators and twenty-seven second-level indicators in four dimensions: functional layout (layout and area), flow organization, supporting facilities and environmental details (physical and landscape environment). The research combined subjective and objective methods, including comprehensive observation, a questionnaire survey and interviews, taking three hospitals in Shenzhen as case studies. Results: The study found that the waiting space in pediatric clinics currently fails to meet key patient needs in areas such as mother and infant rooms, children’s play areas and drinking water facilities, and there are widespread problems with the creation of natural environments, such as views of natural scenery from windows and indoor green plants. Six factors were found to significantly positively influence overall satisfaction with waiting space, describing 69.76% of the changes in the respondents’ degree of satisfaction with the waiting environment. Supporting facilities and aspects of the physical environment had the greatest influence on overall satisfaction with the waiting space. Conclusion: Optimizing the design of the waiting space in pediatric clinics, with a focus on functional layout, flow organization, supporting facilities and environmental details, can improve overall satisfaction with pediatric waiting rooms. The results are preliminary; they need to be further tested in practice to complete the process of evidence-based design. This will lead to suggestions for refining the design of pediatric waiting units which can be used by architects and hospital administrators.
format	article
author	Yi Qi Yan Yan Siuyu Stephen Lau Yiqi Tao
author_facet	Yi Qi Yan Yan Siuyu Stephen Lau Yiqi Tao
author_sort	Yi Qi
title	Evidence-Based Design for Waiting Space Environment of Pediatric Clinics—Three Hospitals in Shenzhen as Case Studies
title_short	Evidence-Based Design for Waiting Space Environment of Pediatric Clinics—Three Hospitals in Shenzhen as Case Studies
title_full	Evidence-Based Design for Waiting Space Environment of Pediatric Clinics—Three Hospitals in Shenzhen as Case Studies
title_fullStr	Evidence-Based Design for Waiting Space Environment of Pediatric Clinics—Three Hospitals in Shenzhen as Case Studies
title_full_unstemmed	Evidence-Based Design for Waiting Space Environment of Pediatric Clinics—Three Hospitals in Shenzhen as Case Studies
title_sort	evidence-based design for waiting space environment of pediatric clinics—three hospitals in shenzhen as case studies
publisher	MDPI AG
publishDate	2021
url	https://doaj.org/article/0789cc06ec374d5da2df9c5328e16a66
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Evidence-Based Design for Waiting Space Environment of Pediatric Clinics—Three Hospitals in Shenzhen as Case Studies

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