AVALIAÇÃO DOS SERVIÇOS DE SAÚDE NA ÓTICA DOS USUÁRIOS

The evaluation is an important tool of the primary care that should subsidize the organization and orientation of health services, from logics more centered in the user. This article aims to present the users' perspective about health services included in the territory of a core of support for...

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Autores principales:	Lucimare Ferraz, Maia Elizabeth Kleba, Fátima Ferretti, Natacha Luana Pezzuol Frank
Formato:	article
Lenguaje:	EN ES FR PT
Publicado:	Universidade Federal do Maranhão 2013
Materias:	evaluation of health services primary attention to health patient satisfaction Political science J Political institutions and public administration (General) JF20-2112
Acceso en línea:	https://doaj.org/article/078d11d6485141abab46eeaad5428323
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id	oai:doaj.org-article:078d11d6485141abab46eeaad5428323
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spelling	oai:doaj.org-article:078d11d6485141abab46eeaad54283232021-11-11T15:50:44ZAVALIAÇÃO DOS SERVIÇOS DE SAÚDE NA ÓTICA DOS USUÁRIOS2178-2865https://doaj.org/article/078d11d6485141abab46eeaad54283232013-01-01T00:00:00Zhttp://www.redalyc.org/articulo.oa?id=321129418013https://doaj.org/toc/2178-2865The evaluation is an important tool of the primary care that should subsidize the organization and orientation of health services, from logics more centered in the user. This article aims to present the users' perspective about health services included in the territory of a core of support for family health. The data comes from a quantitative-descriptive study developed with 1023 families registered by the Family Health Strategy. The results revealed that 89,3% of families use services from the health center, having as it’s main reason the searching for assistance in situations of illness or pain (76,3%). Regarding the resolution, only 9,1% reported that they almost never have their problem solved and 51,1% considered good the care at the health center. The article still highlights the user satisfaction as a relevant dimension in the evaluation of health care for the improvement of services and public health policies.Lucimare FerrazMaia Elizabeth KlebaFátima FerrettiNatacha Luana Pezzuol FrankUniversidade Federal do Maranhãoarticleevaluation of health servicesprimary attention to healthpatient satisfactionPolitical scienceJPolitical institutions and public administration (General)JF20-2112ENESFRPTRevista de Políticas Públicas, Vol 17, Iss 2, Pp 414-423 (2013)
institution	DOAJ
collection	DOAJ
language	EN ES FR PT
topic	evaluation of health services primary attention to health patient satisfaction Political science J Political institutions and public administration (General) JF20-2112
spellingShingle	evaluation of health services primary attention to health patient satisfaction Political science J Political institutions and public administration (General) JF20-2112 Lucimare Ferraz Maia Elizabeth Kleba Fátima Ferretti Natacha Luana Pezzuol Frank AVALIAÇÃO DOS SERVIÇOS DE SAÚDE NA ÓTICA DOS USUÁRIOS
description	The evaluation is an important tool of the primary care that should subsidize the organization and orientation of health services, from logics more centered in the user. This article aims to present the users' perspective about health services included in the territory of a core of support for family health. The data comes from a quantitative-descriptive study developed with 1023 families registered by the Family Health Strategy. The results revealed that 89,3% of families use services from the health center, having as it’s main reason the searching for assistance in situations of illness or pain (76,3%). Regarding the resolution, only 9,1% reported that they almost never have their problem solved and 51,1% considered good the care at the health center. The article still highlights the user satisfaction as a relevant dimension in the evaluation of health care for the improvement of services and public health policies.
format	article
author	Lucimare Ferraz Maia Elizabeth Kleba Fátima Ferretti Natacha Luana Pezzuol Frank
author_facet	Lucimare Ferraz Maia Elizabeth Kleba Fátima Ferretti Natacha Luana Pezzuol Frank
author_sort	Lucimare Ferraz
title	AVALIAÇÃO DOS SERVIÇOS DE SAÚDE NA ÓTICA DOS USUÁRIOS
title_short	AVALIAÇÃO DOS SERVIÇOS DE SAÚDE NA ÓTICA DOS USUÁRIOS
title_full	AVALIAÇÃO DOS SERVIÇOS DE SAÚDE NA ÓTICA DOS USUÁRIOS
title_fullStr	AVALIAÇÃO DOS SERVIÇOS DE SAÚDE NA ÓTICA DOS USUÁRIOS
title_full_unstemmed	AVALIAÇÃO DOS SERVIÇOS DE SAÚDE NA ÓTICA DOS USUÁRIOS
title_sort	avaliação dos serviços de saúde na ótica dos usuários
publisher	Universidade Federal do Maranhão
publishDate	2013
url	https://doaj.org/article/078d11d6485141abab46eeaad5428323
work_keys_str_mv	AT lucimareferraz avaliacaodosservicosdesaudenaoticadosusuarios AT maiaelizabethkleba avaliacaodosservicosdesaudenaoticadosusuarios AT fatimaferretti avaliacaodosservicosdesaudenaoticadosusuarios AT natachaluanapezzuolfrank avaliacaodosservicosdesaudenaoticadosusuarios
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AVALIAÇÃO DOS SERVIÇOS DE SAÚDE NA ÓTICA DOS USUÁRIOS

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