ANALISIS TINGKAT KEPUASAN NASABAH TERHADAP PRODUK LEMBAGA KEUANGAN ISLAM (STUDI KASUS LEMBAGA KEUANGAN ISLAM BUANA KARTIKA, DEMAK 2013)

This study aims to analyze the level of customer satisfaction views of each product and service attributes analyzing customer satisfaction level on product IFI Buana Kartika Mranggen Demak . The product which is the object of research is the deposit and financing products IFIs Buana Kartika. This st...

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Autor principal:	Royyan Ramdhani Djayusman
Formato:	article
Lenguaje:	AR EN ID
Publicado:	Universitas Darussalam Gontor 2013
Materias:	: kepuasan nasabah pelayanan lembaga keuangan islam Islam. Bahai Faith. Theosophy, etc. BP1-610 Economic theory. Demography HB1-3840
Acceso en línea:	http://dx.doi.org/10.21111/iej.v2i1.165 https://doaj.org/article/07cae51bb88a4454b401beeb9183e506
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spelling	oai:doaj.org-article:07cae51bb88a4454b401beeb9183e5062021-11-08T06:40:29ZANALISIS TINGKAT KEPUASAN NASABAH TERHADAP PRODUK LEMBAGA KEUANGAN ISLAM (STUDI KASUS LEMBAGA KEUANGAN ISLAM BUANA KARTIKA, DEMAK 2013)http://dx.doi.org/10.21111/iej.v2i1.1652460-18962541-5573https://doaj.org/article/07cae51bb88a4454b401beeb9183e5062013-12-01T00:00:00Zhttps://ejournal.unida.gontor.ac.id/index.php/JEI/article/view/165https://doaj.org/toc/2460-1896https://doaj.org/toc/2541-5573This study aims to analyze the level of customer satisfaction views of each product and service attributes analyzing customer satisfaction level on product IFI Buana Kartika Mranggen Demak . The product which is the object of research is the deposit and financing products IFIs Buana Kartika. This study used a 5 ( five ) dimensions of services quality namely reliability (reliability), responsiveness (responsiveness), guarantee (assurance), direct evidence (tangible) and empathy (empathy). In order to achieve the research used quantitative methods with a statistical analysis tool independent sample t - test by comparing the average performance level of IFI Buana Kartika with the average level of customer expectations . The results showed that significant value ratio and performance values for each variable, reliability ( 0.537 ) , responsiveness ( 0.249 ), Assurance ( 0,059 ), Tangible (0.240 ) and Emphaty ( 0,117 ) which is greater than the total value of the level significant 0.05 . That is, H0 stating “ there is no difference between the expected value and performance “ acceptable, meaning customers satisfied with every variable Reliability, Responsiveness, Assurance, Tangible and Emphaty in Islamic Financial Institutions Buana Kartika. In addition, if the value of the variable reliability sorted by the value 0.537 in the highest position which means a very high customer satisfaction rate on variable reliability. While the lowest position is variable with the assurance that the value of 0.059 indicates that the level of customer satisfaction at the lowest variable among other variables that has studied. Royyan Ramdhani DjayusmanUniversitas Darussalam Gontorarticle: kepuasan nasabahpelayananlembaga keuangan islamIslam. Bahai Faith. Theosophy, etc.BP1-610Economic theory. DemographyHB1-3840ARENIDIslamic Economics Journal, Vol 2, Iss 1, Pp 61-84 (2013)
institution	DOAJ
collection	DOAJ
language	AR EN ID
topic	: kepuasan nasabah pelayanan lembaga keuangan islam Islam. Bahai Faith. Theosophy, etc. BP1-610 Economic theory. Demography HB1-3840
spellingShingle	: kepuasan nasabah pelayanan lembaga keuangan islam Islam. Bahai Faith. Theosophy, etc. BP1-610 Economic theory. Demography HB1-3840 Royyan Ramdhani Djayusman ANALISIS TINGKAT KEPUASAN NASABAH TERHADAP PRODUK LEMBAGA KEUANGAN ISLAM (STUDI KASUS LEMBAGA KEUANGAN ISLAM BUANA KARTIKA, DEMAK 2013)
description	This study aims to analyze the level of customer satisfaction views of each product and service attributes analyzing customer satisfaction level on product IFI Buana Kartika Mranggen Demak . The product which is the object of research is the deposit and financing products IFIs Buana Kartika. This study used a 5 ( five ) dimensions of services quality namely reliability (reliability), responsiveness (responsiveness), guarantee (assurance), direct evidence (tangible) and empathy (empathy). In order to achieve the research used quantitative methods with a statistical analysis tool independent sample t - test by comparing the average performance level of IFI Buana Kartika with the average level of customer expectations . The results showed that significant value ratio and performance values for each variable, reliability ( 0.537 ) , responsiveness ( 0.249 ), Assurance ( 0,059 ), Tangible (0.240 ) and Emphaty ( 0,117 ) which is greater than the total value of the level significant 0.05 . That is, H0 stating “ there is no difference between the expected value and performance “ acceptable, meaning customers satisfied with every variable Reliability, Responsiveness, Assurance, Tangible and Emphaty in Islamic Financial Institutions Buana Kartika. In addition, if the value of the variable reliability sorted by the value 0.537 in the highest position which means a very high customer satisfaction rate on variable reliability. While the lowest position is variable with the assurance that the value of 0.059 indicates that the level of customer satisfaction at the lowest variable among other variables that has studied.
format	article
author	Royyan Ramdhani Djayusman
author_facet	Royyan Ramdhani Djayusman
author_sort	Royyan Ramdhani Djayusman
title	ANALISIS TINGKAT KEPUASAN NASABAH TERHADAP PRODUK LEMBAGA KEUANGAN ISLAM (STUDI KASUS LEMBAGA KEUANGAN ISLAM BUANA KARTIKA, DEMAK 2013)
title_short	ANALISIS TINGKAT KEPUASAN NASABAH TERHADAP PRODUK LEMBAGA KEUANGAN ISLAM (STUDI KASUS LEMBAGA KEUANGAN ISLAM BUANA KARTIKA, DEMAK 2013)
title_full	ANALISIS TINGKAT KEPUASAN NASABAH TERHADAP PRODUK LEMBAGA KEUANGAN ISLAM (STUDI KASUS LEMBAGA KEUANGAN ISLAM BUANA KARTIKA, DEMAK 2013)
title_fullStr	ANALISIS TINGKAT KEPUASAN NASABAH TERHADAP PRODUK LEMBAGA KEUANGAN ISLAM (STUDI KASUS LEMBAGA KEUANGAN ISLAM BUANA KARTIKA, DEMAK 2013)
title_full_unstemmed	ANALISIS TINGKAT KEPUASAN NASABAH TERHADAP PRODUK LEMBAGA KEUANGAN ISLAM (STUDI KASUS LEMBAGA KEUANGAN ISLAM BUANA KARTIKA, DEMAK 2013)
title_sort	analisis tingkat kepuasan nasabah terhadap produk lembaga keuangan islam (studi kasus lembaga keuangan islam buana kartika, demak 2013)
publisher	Universitas Darussalam Gontor
publishDate	2013
url	http://dx.doi.org/10.21111/iej.v2i1.165 https://doaj.org/article/07cae51bb88a4454b401beeb9183e506
work_keys_str_mv	AT royyanramdhanidjayusman analisistingkatkepuasannasabahterhadapproduklembagakeuanganislamstudikasuslembagakeuanganislambuanakartikademak2013
_version_	1718442875889385472

ANALISIS TINGKAT KEPUASAN NASABAH TERHADAP PRODUK LEMBAGA KEUANGAN ISLAM (STUDI KASUS LEMBAGA KEUANGAN ISLAM BUANA KARTIKA, DEMAK 2013)

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