Pengaruh kredibilitas pustakawan terhadap kepuasan pemustaka di Perpustakaan Universitas Amikom Purwokerto

Introduction. The credibility of librarians is one of the factors that support user satisfaction with library services. This study discusses the impact of the expertise, attractiveness and trustworthiness of librarians on the user satisfaction at the Amikom University Library, Purwokerto. Dat...

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Autores principales:	Prayoga Pribadi, Dwininda Kusumawardhani
Formato:	article
Lenguaje:	EN ID
Publicado:	Universitas Gadjah Mada 2021
Materias:	credibility expertise trustworthiness attractiveness user satisfaction Bibliography. Library science. Information resources Z
Acceso en línea:	https://doaj.org/article/0889aeb4187044bc8764edf5ebba5a04
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spelling	oai:doaj.org-article:0889aeb4187044bc8764edf5ebba5a042021-11-30T02:49:30ZPengaruh kredibilitas pustakawan terhadap kepuasan pemustaka di Perpustakaan Universitas Amikom Purwokerto10.22146/bip.v17i2.9541693-77402477-0361https://doaj.org/article/0889aeb4187044bc8764edf5ebba5a042021-11-01T00:00:00Zhttps://journal.ugm.ac.id/v3/BIP/article/view/954https://doaj.org/toc/1693-7740https://doaj.org/toc/2477-0361 Introduction. The credibility of librarians is one of the factors that support user satisfaction with library services. This study discusses the impact of the expertise, attractiveness and trustworthiness of librarians on the user satisfaction at the Amikom University Library, Purwokerto. Data Collection Methods. This study uses a quantitative approach, quota method, with a total sample of 188 people. Data Analysis. The data were tested using validity, reliability, multiple regression, and hypothesis test involving t-test and f-test. Results and Discussion. H0 was rejected and H1 was accepted. It can be seen that the credibility of librarians affects the user satisfaction by 31.7% and another 70% was influenced by other things that were not examined in this study. Based on data analysis, the results showed that authenticity, trustworthiness, and attractiveness have significant impacts on user satisfaction. Conclusion. Although several aspects are considered as supporting factors, a credible librarian supports user satisfaction significantly. Prayoga PribadiDwininda KusumawardhaniUniversitas Gadjah Madaarticlecredibilityexpertisetrustworthinessattractivenessuser satisfactionBibliography. Library science. Information resourcesZENIDBerkala Ilmu Perpustakaan dan Informasi, Vol 17, Iss 2 (2021)
institution	DOAJ
collection	DOAJ
language	EN ID
topic	credibility expertise trustworthiness attractiveness user satisfaction Bibliography. Library science. Information resources Z
spellingShingle	credibility expertise trustworthiness attractiveness user satisfaction Bibliography. Library science. Information resources Z Prayoga Pribadi Dwininda Kusumawardhani Pengaruh kredibilitas pustakawan terhadap kepuasan pemustaka di Perpustakaan Universitas Amikom Purwokerto
description	Introduction. The credibility of librarians is one of the factors that support user satisfaction with library services. This study discusses the impact of the expertise, attractiveness and trustworthiness of librarians on the user satisfaction at the Amikom University Library, Purwokerto. Data Collection Methods. This study uses a quantitative approach, quota method, with a total sample of 188 people. Data Analysis. The data were tested using validity, reliability, multiple regression, and hypothesis test involving t-test and f-test. Results and Discussion. H0 was rejected and H1 was accepted. It can be seen that the credibility of librarians affects the user satisfaction by 31.7% and another 70% was influenced by other things that were not examined in this study. Based on data analysis, the results showed that authenticity, trustworthiness, and attractiveness have significant impacts on user satisfaction. Conclusion. Although several aspects are considered as supporting factors, a credible librarian supports user satisfaction significantly.
format	article
author	Prayoga Pribadi Dwininda Kusumawardhani
author_facet	Prayoga Pribadi Dwininda Kusumawardhani
author_sort	Prayoga Pribadi
title	Pengaruh kredibilitas pustakawan terhadap kepuasan pemustaka di Perpustakaan Universitas Amikom Purwokerto
title_short	Pengaruh kredibilitas pustakawan terhadap kepuasan pemustaka di Perpustakaan Universitas Amikom Purwokerto
title_full	Pengaruh kredibilitas pustakawan terhadap kepuasan pemustaka di Perpustakaan Universitas Amikom Purwokerto
title_fullStr	Pengaruh kredibilitas pustakawan terhadap kepuasan pemustaka di Perpustakaan Universitas Amikom Purwokerto
title_full_unstemmed	Pengaruh kredibilitas pustakawan terhadap kepuasan pemustaka di Perpustakaan Universitas Amikom Purwokerto
title_sort	pengaruh kredibilitas pustakawan terhadap kepuasan pemustaka di perpustakaan universitas amikom purwokerto
publisher	Universitas Gadjah Mada
publishDate	2021
url	https://doaj.org/article/0889aeb4187044bc8764edf5ebba5a04
work_keys_str_mv	AT prayogapribadi pengaruhkredibilitaspustakawanterhadapkepuasanpemustakadiperpustakaanuniversitasamikompurwokerto AT dwinindakusumawardhani pengaruhkredibilitaspustakawanterhadapkepuasanpemustakadiperpustakaanuniversitasamikompurwokerto
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Pengaruh kredibilitas pustakawan terhadap kepuasan pemustaka di Perpustakaan Universitas Amikom Purwokerto

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