The role of customer service in increasing the competitive ability and competitiveness of service organizations

The essence of service and service as a product of the service business, including the core of the service, its customized variants, atmosphere, architecture and contact personnel, has been characterized. It has been found out that customer orientation is a key characteristic of a business in the se...

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Autores principales: D. V. Akopyan, I. A. Suvorov
Formato: article
Lenguaje:RU
Publicado: Publishing House of the State University of Management 2020
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Acceso en línea:https://doaj.org/article/0a0cd4a231904ff38d0c5cdc24b3a0c0
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