Is there a correlation between the patient-doctor relationship questionnaire and other patient-reported experience measures?

Patient reported experience measures (PREMs) can quantify the quality of the patient-clinician relationship, which is associated with adherence and improved health. However, the scales used to assess PREMs have large ceiling effects, which limits our ability to learn and improve. This study assessed...

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Autores principales:	Amanda I. Gonzalez, Joost T.P. Kortlever, Léon Rijk, David Ring, Laura E. Brown, Lee M. Reichel
Formato:	article
Lenguaje:	EN
Publicado:	The Beryl Institute 2020
Materias:	patient doctor-relationship questionnaire jefferson scale of patient perceptions on physician empathy patient reported experience measures Medicine (General) R5-920 Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/0a47c184e02141b8a3f8dfbbbc3c151a
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spelling	oai:doaj.org-article:0a47c184e02141b8a3f8dfbbbc3c151a2021-11-15T04:31:12ZIs there a correlation between the patient-doctor relationship questionnaire and other patient-reported experience measures?2372-0247https://doaj.org/article/0a47c184e02141b8a3f8dfbbbc3c151a2020-04-01T00:00:00Zhttps://pxjournal.org/journal/vol7/iss1/7https://doaj.org/toc/2372-0247Patient reported experience measures (PREMs) can quantify the quality of the patient-clinician relationship, which is associated with adherence and improved health. However, the scales used to assess PREMs have large ceiling effects, which limits our ability to learn and improve. This study assessed the correlation of four PREMs: the patient-doctor relationship questionnaire (PDRQ), a measure of perceived empathy, a measure of satisfaction with the visit, and a measure of communication effectiveness. We also assessed ceiling effects. We prospectively enrolled 103 new and return patients in this cross-sectional study. Patients completed a demographic questionnaire, the PDRQ, Jefferson Scale of Patient Perceptions on Physician Empathy (JSPPPE), four questions assessing communication effectiveness from the Clinician and Group Consumer Assessment of Healthcare Providers and Systems (CG-CAHPS), an 11-point ordinal measure of satisfaction with the doctor, and four psychological measures. Correlations and ceiling effects were measured. In bivariate analysis, PDRQ had large correlations with measures of perceived empathy (r=0.58, P<0.001), satisfaction (r=0.59, P<0.001), and communication effectiveness (r=0.66, P<0.001). No PREMs correlated with psychological measures. Ceiling effects were common: PDRQ 55%, JSPPPE 35%, communication effectiveness 33%, and satisfaction 76%. These large correlations support prior evidence that these PREMs measure a common underlying construct, and a single questionnaire may suffice. To better understand factors associated with improved patient experience, we need measures with limited ceiling effect. <strong>Experience Framework</strong> This article is associated with the Policy & Measurement lens of The Beryl Institute Experience Framework. (<a href="http://bit.ly/ExperienceFramework">http://bit.ly/ExperienceFramework</a>) <ul> <li><a href="https://www.theberylinstitute.org/page/PXSEARCH#resource-list-all/?view_28_page=1&view_28_filters=%5B%7B%22field%22%3A%22field_38%22%2C%22operator%22%3A%22in%22%2C%22value%22%3A%5B%22PXJ%20Article%22%5D%7D%2C%7B%22field%22%3A%22field_20%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%2C%7B%22field%22%3A%22field_40%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%2C%22Policy%20%26%20Measurement%22%5D%7D%2C%7B%22field%22%3A%22field_41%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%5D">Access other PXJ articles</a> related to this lens.</li> <li><a href="https://www.theberylinstitute.org/page/Ecosystem-PolicyMeasurement">Access other resources</a> related to this lens.</li> </ul>Amanda I. GonzalezJoost T.P. KortleverLéon RijkDavid RingLaura E. BrownLee M. ReichelThe Beryl Institutearticlepatient doctor-relationship questionnairejefferson scale of patient perceptions on physician empathypatient reported experience measuresMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal (2020)
institution	DOAJ
collection	DOAJ
language	EN
topic	patient doctor-relationship questionnaire jefferson scale of patient perceptions on physician empathy patient reported experience measures Medicine (General) R5-920 Public aspects of medicine RA1-1270
spellingShingle	patient doctor-relationship questionnaire jefferson scale of patient perceptions on physician empathy patient reported experience measures Medicine (General) R5-920 Public aspects of medicine RA1-1270 Amanda I. Gonzalez Joost T.P. Kortlever Léon Rijk David Ring Laura E. Brown Lee M. Reichel Is there a correlation between the patient-doctor relationship questionnaire and other patient-reported experience measures?
description	Patient reported experience measures (PREMs) can quantify the quality of the patient-clinician relationship, which is associated with adherence and improved health. However, the scales used to assess PREMs have large ceiling effects, which limits our ability to learn and improve. This study assessed the correlation of four PREMs: the patient-doctor relationship questionnaire (PDRQ), a measure of perceived empathy, a measure of satisfaction with the visit, and a measure of communication effectiveness. We also assessed ceiling effects. We prospectively enrolled 103 new and return patients in this cross-sectional study. Patients completed a demographic questionnaire, the PDRQ, Jefferson Scale of Patient Perceptions on Physician Empathy (JSPPPE), four questions assessing communication effectiveness from the Clinician and Group Consumer Assessment of Healthcare Providers and Systems (CG-CAHPS), an 11-point ordinal measure of satisfaction with the doctor, and four psychological measures. Correlations and ceiling effects were measured. In bivariate analysis, PDRQ had large correlations with measures of perceived empathy (r=0.58, P<0.001), satisfaction (r=0.59, P<0.001), and communication effectiveness (r=0.66, P<0.001). No PREMs correlated with psychological measures. Ceiling effects were common: PDRQ 55%, JSPPPE 35%, communication effectiveness 33%, and satisfaction 76%. These large correlations support prior evidence that these PREMs measure a common underlying construct, and a single questionnaire may suffice. To better understand factors associated with improved patient experience, we need measures with limited ceiling effect. <strong>Experience Framework</strong> This article is associated with the Policy & Measurement lens of The Beryl Institute Experience Framework. (<a href="http://bit.ly/ExperienceFramework">http://bit.ly/ExperienceFramework</a>) <ul> <li><a href="https://www.theberylinstitute.org/page/PXSEARCH#resource-list-all/?view_28_page=1&view_28_filters=%5B%7B%22field%22%3A%22field_38%22%2C%22operator%22%3A%22in%22%2C%22value%22%3A%5B%22PXJ%20Article%22%5D%7D%2C%7B%22field%22%3A%22field_20%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%2C%7B%22field%22%3A%22field_40%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%2C%22Policy%20%26%20Measurement%22%5D%7D%2C%7B%22field%22%3A%22field_41%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%5D">Access other PXJ articles</a> related to this lens.</li> <li><a href="https://www.theberylinstitute.org/page/Ecosystem-PolicyMeasurement">Access other resources</a> related to this lens.</li> </ul>
format	article
author	Amanda I. Gonzalez Joost T.P. Kortlever Léon Rijk David Ring Laura E. Brown Lee M. Reichel
author_facet	Amanda I. Gonzalez Joost T.P. Kortlever Léon Rijk David Ring Laura E. Brown Lee M. Reichel
author_sort	Amanda I. Gonzalez
title	Is there a correlation between the patient-doctor relationship questionnaire and other patient-reported experience measures?
title_short	Is there a correlation between the patient-doctor relationship questionnaire and other patient-reported experience measures?
title_full	Is there a correlation between the patient-doctor relationship questionnaire and other patient-reported experience measures?
title_fullStr	Is there a correlation between the patient-doctor relationship questionnaire and other patient-reported experience measures?
title_full_unstemmed	Is there a correlation between the patient-doctor relationship questionnaire and other patient-reported experience measures?
title_sort	is there a correlation between the patient-doctor relationship questionnaire and other patient-reported experience measures?
publisher	The Beryl Institute
publishDate	2020
url	https://doaj.org/article/0a47c184e02141b8a3f8dfbbbc3c151a
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Is there a correlation between the patient-doctor relationship questionnaire and other patient-reported experience measures?

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