Effects of a hospital-wide physician communication skills training workshop on self-efficacy, attitudes and behavior

Hospital systems interested in improving patient experience and physician engagement may look to physician communication skills training (CST) as a means of improving both. This study examines a 7.5-hour, multi-specialty, hospital-wide physician CST workshop in a large academic hospital system and i...

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Autores principales:	Minna Saslaw, Dana Sirota, Deborah Jones, Marcy Rosenbaum, Steven Kaplan
Formato:	article
Lenguaje:	EN
Publicado:	The Beryl Institute 2017
Materias:	communication cst healthcare education training patient-centered care physician engagement self-efficacy evaluation Medicine (General) R5-920 Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/0b0e2fae5a474a27ba5adadfcb36109d
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spelling	oai:doaj.org-article:0b0e2fae5a474a27ba5adadfcb36109d2021-11-15T04:22:14ZEffects of a hospital-wide physician communication skills training workshop on self-efficacy, attitudes and behavior2372-0247https://doaj.org/article/0b0e2fae5a474a27ba5adadfcb36109d2017-11-01T00:00:00Zhttps://pxjournal.org/journal/vol4/iss3/9https://doaj.org/toc/2372-0247Hospital systems interested in improving patient experience and physician engagement may look to physician communication skills training (CST) as a means of improving both. This study examines a 7.5-hour, multi-specialty, hospital-wide physician CST workshop in a large academic hospital system and its effects on participants’ self-efficacy, attitudes, and behaviors related to communicating with patients. Data was gathered from October 2014 through June 2016 through a web-based questionnaire sent to participants 6-weeks post-workshop which focused on skills taught in the course, attitudes toward communication training, and provider behaviors when communicating with patients. Along with demographic questions, a ten question retrospective pre-post format was used with a 5-point scale for the domains measured. Retrospective pre-post methodology may provide a more accurate assessment of a learners’ self-assessment of skills acquisition. A paired t-test was used to examine changes in participants’ self-efficacy, attitudes, and behaviors toward communicating with patients prior to and 6-weeks post-workshop. Linear regression was used to determine if there were any covariates that explained these changes. A total of 161 responses from 490 participants (21 medical specialties) were collected for a response rate of 32.8%. In 9 out of 10 domains measured, a significant change in self-efficacy, attitudes, and behaviors related to communicating with patients occurred (p<. 05). There was no significant change in perceived time management/efficiency during visits. Our conclusion is that a 7.5 hour hospital-wide, multi-specialty physician CST can be effective in improving participants’ self-efficacy, attitudes, and behaviors toward communicating with patients.Minna SaslawDana SirotaDeborah JonesMarcy RosenbaumSteven KaplanThe Beryl Institutearticlecommunicationcsthealthcareeducationtrainingpatient-centered carephysician engagementself-efficacyevaluationMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal (2017)
institution	DOAJ
collection	DOAJ
language	EN
topic	communication cst healthcare education training patient-centered care physician engagement self-efficacy evaluation Medicine (General) R5-920 Public aspects of medicine RA1-1270
spellingShingle	communication cst healthcare education training patient-centered care physician engagement self-efficacy evaluation Medicine (General) R5-920 Public aspects of medicine RA1-1270 Minna Saslaw Dana Sirota Deborah Jones Marcy Rosenbaum Steven Kaplan Effects of a hospital-wide physician communication skills training workshop on self-efficacy, attitudes and behavior
description	Hospital systems interested in improving patient experience and physician engagement may look to physician communication skills training (CST) as a means of improving both. This study examines a 7.5-hour, multi-specialty, hospital-wide physician CST workshop in a large academic hospital system and its effects on participants’ self-efficacy, attitudes, and behaviors related to communicating with patients. Data was gathered from October 2014 through June 2016 through a web-based questionnaire sent to participants 6-weeks post-workshop which focused on skills taught in the course, attitudes toward communication training, and provider behaviors when communicating with patients. Along with demographic questions, a ten question retrospective pre-post format was used with a 5-point scale for the domains measured. Retrospective pre-post methodology may provide a more accurate assessment of a learners’ self-assessment of skills acquisition. A paired t-test was used to examine changes in participants’ self-efficacy, attitudes, and behaviors toward communicating with patients prior to and 6-weeks post-workshop. Linear regression was used to determine if there were any covariates that explained these changes. A total of 161 responses from 490 participants (21 medical specialties) were collected for a response rate of 32.8%. In 9 out of 10 domains measured, a significant change in self-efficacy, attitudes, and behaviors related to communicating with patients occurred (p<. 05). There was no significant change in perceived time management/efficiency during visits. Our conclusion is that a 7.5 hour hospital-wide, multi-specialty physician CST can be effective in improving participants’ self-efficacy, attitudes, and behaviors toward communicating with patients.
format	article
author	Minna Saslaw Dana Sirota Deborah Jones Marcy Rosenbaum Steven Kaplan
author_facet	Minna Saslaw Dana Sirota Deborah Jones Marcy Rosenbaum Steven Kaplan
author_sort	Minna Saslaw
title	Effects of a hospital-wide physician communication skills training workshop on self-efficacy, attitudes and behavior
title_short	Effects of a hospital-wide physician communication skills training workshop on self-efficacy, attitudes and behavior
title_full	Effects of a hospital-wide physician communication skills training workshop on self-efficacy, attitudes and behavior
title_fullStr	Effects of a hospital-wide physician communication skills training workshop on self-efficacy, attitudes and behavior
title_full_unstemmed	Effects of a hospital-wide physician communication skills training workshop on self-efficacy, attitudes and behavior
title_sort	effects of a hospital-wide physician communication skills training workshop on self-efficacy, attitudes and behavior
publisher	The Beryl Institute
publishDate	2017
url	https://doaj.org/article/0b0e2fae5a474a27ba5adadfcb36109d
work_keys_str_mv	AT minnasaslaw effectsofahospitalwidephysiciancommunicationskillstrainingworkshoponselfefficacyattitudesandbehavior AT danasirota effectsofahospitalwidephysiciancommunicationskillstrainingworkshoponselfefficacyattitudesandbehavior AT deborahjones effectsofahospitalwidephysiciancommunicationskillstrainingworkshoponselfefficacyattitudesandbehavior AT marcyrosenbaum effectsofahospitalwidephysiciancommunicationskillstrainingworkshoponselfefficacyattitudesandbehavior AT stevenkaplan effectsofahospitalwidephysiciancommunicationskillstrainingworkshoponselfefficacyattitudesandbehavior
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Effects of a hospital-wide physician communication skills training workshop on self-efficacy, attitudes and behavior

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