Communication Apprehension and Eye Contact Anxiety in Video Conferences Involving Teleoperated Robot Avatars: A Subjective Evaluation Study

Communication apprehension (CA), defined as anxiety in oral communication, and anxiety in eye contact (AEC), defined as the discomfort felt in communication while being stared at by others, limit communication effectiveness. In this study, we examined whether using a teleoperated robot avatar in a v...

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Autores principales:	Faisal Mehmood, Hamed Mahzoon, Yuichiro Yoshikawa, Hiroshi Ishiguro
Formato:	article
Lenguaje:	EN
Publicado:	Frontiers Media S.A. 2021
Materias:	communication apprehension eye contact anxiety sense of being attended video teleconference robotic video teleconference robot avatar in video conferences Mechanical engineering and machinery TJ1-1570 Electronic computers. Computer science QA75.5-76.95
Acceso en línea:	https://doaj.org/article/0bf6ee4e51ec4caaac72c913de666409
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spelling	oai:doaj.org-article:0bf6ee4e51ec4caaac72c913de6664092021-11-05T13:19:52ZCommunication Apprehension and Eye Contact Anxiety in Video Conferences Involving Teleoperated Robot Avatars: A Subjective Evaluation Study2296-914410.3389/frobt.2021.758177https://doaj.org/article/0bf6ee4e51ec4caaac72c913de6664092021-11-01T00:00:00Zhttps://www.frontiersin.org/articles/10.3389/frobt.2021.758177/fullhttps://doaj.org/toc/2296-9144Communication apprehension (CA), defined as anxiety in oral communication, and anxiety in eye contact (AEC), defined as the discomfort felt in communication while being stared at by others, limit communication effectiveness. In this study, we examined whether using a teleoperated robot avatar in a video teleconference provides communication support to people with CA and AEC. We propose a robotic telecommunication system in which a user has two options to produce utterance for own responses in online interaction with interviewer i.e., either by a robot avatar that faces the interviewer, or by self. Two imagination-based experiments were conducted, in which a total of 400 participants were asked to watch videos for interview scenes with or without the proposed system; 200 participants for each experiment. The participants then evaluated their impressions by imagining that they were the interviewee. In the first experiment, a video conference with the proposed system was compared with an ordinary video conference, where the interviewer and interviewee faced each other. In the second experiment, it was compared with an ordinary video conference where the interviewer’s attentional focus was directed away from the interviewee. A significant decrease in the expected CA and AEC of participants with the proposed system was observed in both experiments, whereas a significant increase in the expected sense of being attended (SoBA) was observed in the second experiment. This study contributes to the literature in terms of examining the expected impact of using a teleoperated robot avatar for better video conferences, especially for supporting individuals with CA and AEC.Faisal MehmoodHamed MahzoonYuichiro YoshikawaHiroshi IshiguroFrontiers Media S.A.articlecommunication apprehensioneye contact anxietysense of being attendedvideo teleconferencerobotic video teleconferencerobot avatar in video conferencesMechanical engineering and machineryTJ1-1570Electronic computers. Computer scienceQA75.5-76.95ENFrontiers in Robotics and AI, Vol 8 (2021)
institution	DOAJ
collection	DOAJ
language	EN
topic	communication apprehension eye contact anxiety sense of being attended video teleconference robotic video teleconference robot avatar in video conferences Mechanical engineering and machinery TJ1-1570 Electronic computers. Computer science QA75.5-76.95
spellingShingle	communication apprehension eye contact anxiety sense of being attended video teleconference robotic video teleconference robot avatar in video conferences Mechanical engineering and machinery TJ1-1570 Electronic computers. Computer science QA75.5-76.95 Faisal Mehmood Hamed Mahzoon Yuichiro Yoshikawa Hiroshi Ishiguro Communication Apprehension and Eye Contact Anxiety in Video Conferences Involving Teleoperated Robot Avatars: A Subjective Evaluation Study
description	Communication apprehension (CA), defined as anxiety in oral communication, and anxiety in eye contact (AEC), defined as the discomfort felt in communication while being stared at by others, limit communication effectiveness. In this study, we examined whether using a teleoperated robot avatar in a video teleconference provides communication support to people with CA and AEC. We propose a robotic telecommunication system in which a user has two options to produce utterance for own responses in online interaction with interviewer i.e., either by a robot avatar that faces the interviewer, or by self. Two imagination-based experiments were conducted, in which a total of 400 participants were asked to watch videos for interview scenes with or without the proposed system; 200 participants for each experiment. The participants then evaluated their impressions by imagining that they were the interviewee. In the first experiment, a video conference with the proposed system was compared with an ordinary video conference, where the interviewer and interviewee faced each other. In the second experiment, it was compared with an ordinary video conference where the interviewer’s attentional focus was directed away from the interviewee. A significant decrease in the expected CA and AEC of participants with the proposed system was observed in both experiments, whereas a significant increase in the expected sense of being attended (SoBA) was observed in the second experiment. This study contributes to the literature in terms of examining the expected impact of using a teleoperated robot avatar for better video conferences, especially for supporting individuals with CA and AEC.
format	article
author	Faisal Mehmood Hamed Mahzoon Yuichiro Yoshikawa Hiroshi Ishiguro
author_facet	Faisal Mehmood Hamed Mahzoon Yuichiro Yoshikawa Hiroshi Ishiguro
author_sort	Faisal Mehmood
title	Communication Apprehension and Eye Contact Anxiety in Video Conferences Involving Teleoperated Robot Avatars: A Subjective Evaluation Study
title_short	Communication Apprehension and Eye Contact Anxiety in Video Conferences Involving Teleoperated Robot Avatars: A Subjective Evaluation Study
title_full	Communication Apprehension and Eye Contact Anxiety in Video Conferences Involving Teleoperated Robot Avatars: A Subjective Evaluation Study
title_fullStr	Communication Apprehension and Eye Contact Anxiety in Video Conferences Involving Teleoperated Robot Avatars: A Subjective Evaluation Study
title_full_unstemmed	Communication Apprehension and Eye Contact Anxiety in Video Conferences Involving Teleoperated Robot Avatars: A Subjective Evaluation Study
title_sort	communication apprehension and eye contact anxiety in video conferences involving teleoperated robot avatars: a subjective evaluation study
publisher	Frontiers Media S.A.
publishDate	2021
url	https://doaj.org/article/0bf6ee4e51ec4caaac72c913de666409
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_version_	1718444209192566784

Communication Apprehension and Eye Contact Anxiety in Video Conferences Involving Teleoperated Robot Avatars: A Subjective Evaluation Study

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