Analyzing Customer Satisfaction Over Telecom Companies in Sudan Using Apriori Algorithm

With the rapid growth in the field of information and communication technology, the demand for telecommunications and internet services increased over the years. In Sudan, three reputed telecom companies provide these types of services. Although a great competition between these companies in order t...

Descripción completa

Guardado en:

Detalles Bibliográficos
Autores principales:	Fageeri Sallam Osman, Arockiasamy S., Said Aiman Moyaid
Formato:	article
Lenguaje:	EN FR
Publicado:	EDP Sciences 2021
Materias:	Social Sciences H
Acceso en línea:	https://doaj.org/article/0d27e616e0bf42e7a9e2f71cd9d028fa
Etiquetas:	Agregar Etiqueta Sin Etiquetas, Sea el primero en etiquetar este registro!

id	oai:doaj.org-article:0d27e616e0bf42e7a9e2f71cd9d028fa
record_format	dspace
spelling	oai:doaj.org-article:0d27e616e0bf42e7a9e2f71cd9d028fa2021-12-02T17:15:22ZAnalyzing Customer Satisfaction Over Telecom Companies in Sudan Using Apriori Algorithm2261-242410.1051/shsconf/202112403003https://doaj.org/article/0d27e616e0bf42e7a9e2f71cd9d028fa2021-01-01T00:00:00Zhttps://www.shs-conferences.org/articles/shsconf/pdf/2021/35/shsconf_icmesh2020_03003.pdfhttps://doaj.org/toc/2261-2424With the rapid growth in the field of information and communication technology, the demand for telecommunications and internet services increased over the years. In Sudan, three reputed telecom companies provide these types of services. Although a great competition between these companies in order to attract more new customers and also to keep the existing customers satisfied, many new and existing customers still has some apprehensions over the difficulty on how to choose the best among the service providers in terms of full range of services with affordable cost. This study aims to measure the customer satisfaction from the telecom companies in Sudan. The survey questionnaire designed and distributed electronically to as many customers to find frequent patterns by applying association rule mining techniques. The results of analysis show that Zain Sudan performs better compared to MTN and Sudani telecom companies in terms of various customer-oriented services.Fageeri Sallam OsmanArockiasamy S.Said Aiman MoyaidEDP SciencesarticleSocial SciencesHENFRSHS Web of Conferences, Vol 124, p 03003 (2021)
institution	DOAJ
collection	DOAJ
language	EN FR
topic	Social Sciences H
spellingShingle	Social Sciences H Fageeri Sallam Osman Arockiasamy S. Said Aiman Moyaid Analyzing Customer Satisfaction Over Telecom Companies in Sudan Using Apriori Algorithm
description	With the rapid growth in the field of information and communication technology, the demand for telecommunications and internet services increased over the years. In Sudan, three reputed telecom companies provide these types of services. Although a great competition between these companies in order to attract more new customers and also to keep the existing customers satisfied, many new and existing customers still has some apprehensions over the difficulty on how to choose the best among the service providers in terms of full range of services with affordable cost. This study aims to measure the customer satisfaction from the telecom companies in Sudan. The survey questionnaire designed and distributed electronically to as many customers to find frequent patterns by applying association rule mining techniques. The results of analysis show that Zain Sudan performs better compared to MTN and Sudani telecom companies in terms of various customer-oriented services.
format	article
author	Fageeri Sallam Osman Arockiasamy S. Said Aiman Moyaid
author_facet	Fageeri Sallam Osman Arockiasamy S. Said Aiman Moyaid
author_sort	Fageeri Sallam Osman
title	Analyzing Customer Satisfaction Over Telecom Companies in Sudan Using Apriori Algorithm
title_short	Analyzing Customer Satisfaction Over Telecom Companies in Sudan Using Apriori Algorithm
title_full	Analyzing Customer Satisfaction Over Telecom Companies in Sudan Using Apriori Algorithm
title_fullStr	Analyzing Customer Satisfaction Over Telecom Companies in Sudan Using Apriori Algorithm
title_full_unstemmed	Analyzing Customer Satisfaction Over Telecom Companies in Sudan Using Apriori Algorithm
title_sort	analyzing customer satisfaction over telecom companies in sudan using apriori algorithm
publisher	EDP Sciences
publishDate	2021
url	https://doaj.org/article/0d27e616e0bf42e7a9e2f71cd9d028fa
work_keys_str_mv	AT fageerisallamosman analyzingcustomersatisfactionovertelecomcompaniesinsudanusingapriorialgorithm AT arockiasamys analyzingcustomersatisfactionovertelecomcompaniesinsudanusingapriorialgorithm AT saidaimanmoyaid analyzingcustomersatisfactionovertelecomcompaniesinsudanusingapriorialgorithm
_version_	1718381244037726208

Analyzing Customer Satisfaction Over Telecom Companies in Sudan Using Apriori Algorithm

Ejemplares similares