Reflection on the Antecedents of Resilience to Negative Information among the Consumers of Digital Goods

Objective: Resilience against negative information can be regarded as an extra-role behavior. Such behaviors occur when consumers tend to use a particular brand without considering their own interests. On the other hand; resilience against negative information can strengthen the intention to buy. Si...

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Autores principales:	azim zarei, hooshmand bagheri garbollagh
Formato:	article
Lenguaje:	FA
Publicado:	University of Tehran 2021
Materias:	resilience against negative information brand-consumer value ratio customer-customer similarity brand attractiveness Business HF5001-6182
Acceso en línea:	https://doaj.org/article/0df4b6d9100046f8820cd07b62a68f99
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spelling	oai:doaj.org-article:0df4b6d9100046f8820cd07b62a68f992021-11-14T05:41:54ZReflection on the Antecedents of Resilience to Negative Information among the Consumers of Digital Goods2008-59072423-509110.22059/jibm.2019.280946.3495https://doaj.org/article/0df4b6d9100046f8820cd07b62a68f992021-04-01T00:00:00Zhttps://jibm.ut.ac.ir/article_82135_43d0610dbe081f249c4b378e9b279f69.pdfhttps://doaj.org/toc/2008-5907https://doaj.org/toc/2423-5091Objective: Resilience against negative information can be regarded as an extra-role behavior. Such behaviors occur when consumers tend to use a particular brand without considering their own interests. On the other hand; resilience against negative information can strengthen the intention to buy. Since resilience against negative information and the consumers’ identification with brand are flourishing in the marketing literature as well as consumers’ behavior, this phenomenon has not been studied in the research literature regarding the consumer. Moreover, it is important to pay attention to the proportion of brand-consumer value as a strategic advantage. Furthermore, none of the existing patterns regarding the consumers’ behavior and marketing have investigated the relationship between the parameters of brand-consumer value fit on determining consumers’ identification with brand attractiveness, resilience against negative information, and customer-customer similarity. On the other hand, the international and local studies in the field of consumer-brand identification have only examined the relationship between brand-consumer value fit and consumer identification with the brande, perceptions of the brand, and perceived value. Therefore, the main purpose of this research is to reflect on the antecedents of resilience against negative information among the consumers of digital goods. Methodology: The data were collected using survey method and were then analyzed using correlation method. The statistical population of the study included 453 consumers of both mobile phones and televisions in the city of Semnan. In order to collect field data, a questionnaire based on the Likert Scale was used. Finally, structural equation modeling was used to analyze the data. Findings: The research findings showed that the brand-consumer value ratio has a significantly positive effect on brand attractiveness. In addition, customer-customer similarity has a positive effect on brand attractiveness and consumers’ identification. Besides, consumers’ identification has a significantly positive effect on resilience against negative information and brand loyalty. Finally, there was no significant relationship between brand loyalty and resilience against negative information. Conclusion: Based on the social identity theory, it can be concluded that the value of brand-consumer and customer-customer similarity through determining the consumers’ identification with the brand and brand attractiveness is regarded as an approach to expand the deep relationships with the brand. Such relationships can also lead to resilience against negative informationazim zareihooshmand bagheri garbollaghUniversity of Tehranarticleresilience against negative informationbrand-consumer value ratiocustomer-customer similaritybrand attractivenessBusinessHF5001-6182FA‫مدیریت بازرگانی, Vol 13, Iss 1, Pp 228-246 (2021)
institution	DOAJ
collection	DOAJ
language	FA
topic	resilience against negative information brand-consumer value ratio customer-customer similarity brand attractiveness Business HF5001-6182
spellingShingle	resilience against negative information brand-consumer value ratio customer-customer similarity brand attractiveness Business HF5001-6182 azim zarei hooshmand bagheri garbollagh Reflection on the Antecedents of Resilience to Negative Information among the Consumers of Digital Goods
description	Objective: Resilience against negative information can be regarded as an extra-role behavior. Such behaviors occur when consumers tend to use a particular brand without considering their own interests. On the other hand; resilience against negative information can strengthen the intention to buy. Since resilience against negative information and the consumers’ identification with brand are flourishing in the marketing literature as well as consumers’ behavior, this phenomenon has not been studied in the research literature regarding the consumer. Moreover, it is important to pay attention to the proportion of brand-consumer value as a strategic advantage. Furthermore, none of the existing patterns regarding the consumers’ behavior and marketing have investigated the relationship between the parameters of brand-consumer value fit on determining consumers’ identification with brand attractiveness, resilience against negative information, and customer-customer similarity. On the other hand, the international and local studies in the field of consumer-brand identification have only examined the relationship between brand-consumer value fit and consumer identification with the brande, perceptions of the brand, and perceived value. Therefore, the main purpose of this research is to reflect on the antecedents of resilience against negative information among the consumers of digital goods. Methodology: The data were collected using survey method and were then analyzed using correlation method. The statistical population of the study included 453 consumers of both mobile phones and televisions in the city of Semnan. In order to collect field data, a questionnaire based on the Likert Scale was used. Finally, structural equation modeling was used to analyze the data. Findings: The research findings showed that the brand-consumer value ratio has a significantly positive effect on brand attractiveness. In addition, customer-customer similarity has a positive effect on brand attractiveness and consumers’ identification. Besides, consumers’ identification has a significantly positive effect on resilience against negative information and brand loyalty. Finally, there was no significant relationship between brand loyalty and resilience against negative information. Conclusion: Based on the social identity theory, it can be concluded that the value of brand-consumer and customer-customer similarity through determining the consumers’ identification with the brand and brand attractiveness is regarded as an approach to expand the deep relationships with the brand. Such relationships can also lead to resilience against negative information
format	article
author	azim zarei hooshmand bagheri garbollagh
author_facet	azim zarei hooshmand bagheri garbollagh
author_sort	azim zarei
title	Reflection on the Antecedents of Resilience to Negative Information among the Consumers of Digital Goods
title_short	Reflection on the Antecedents of Resilience to Negative Information among the Consumers of Digital Goods
title_full	Reflection on the Antecedents of Resilience to Negative Information among the Consumers of Digital Goods
title_fullStr	Reflection on the Antecedents of Resilience to Negative Information among the Consumers of Digital Goods
title_full_unstemmed	Reflection on the Antecedents of Resilience to Negative Information among the Consumers of Digital Goods
title_sort	reflection on the antecedents of resilience to negative information among the consumers of digital goods
publisher	University of Tehran
publishDate	2021
url	https://doaj.org/article/0df4b6d9100046f8820cd07b62a68f99
work_keys_str_mv	AT azimzarei reflectionontheantecedentsofresiliencetonegativeinformationamongtheconsumersofdigitalgoods AT hooshmandbagherigarbollagh reflectionontheantecedentsofresiliencetonegativeinformationamongtheconsumersofdigitalgoods
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Reflection on the Antecedents of Resilience to Negative Information among the Consumers of Digital Goods

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