A Model for Measuring and Managing the Impact of Design on the Organization: Insights from Four Companies

Increasing numbers of companies are looking to embed design as a strategic capability to meet today’s business and social challenges. However, integrating design in an organization is a challenge, due to the scarcity of knowledge on managing this process and measuring its impact. This study presents...

Descripción completa

Guardado en:

Detalles Bibliográficos
Autores principales:	Iker Legarda, Ion Iriarte, Maya Hoveskog, Daniel Justel-Lozano
Formato:	article
Lenguaje:	EN
Publicado:	MDPI AG 2021
Materias:	design design management sustainable development design capability organizational capabilities Environmental effects of industries and plants TD194-195 Renewable energy sources TJ807-830 Environmental sciences GE1-350
Acceso en línea:	https://doaj.org/article/0e17bdf359ba4d17a8c08d19cb769ed4
Etiquetas:	Agregar Etiqueta Sin Etiquetas, Sea el primero en etiquetar este registro!

id	oai:doaj.org-article:0e17bdf359ba4d17a8c08d19cb769ed4
record_format	dspace
spelling	oai:doaj.org-article:0e17bdf359ba4d17a8c08d19cb769ed42021-11-25T19:02:14ZA Model for Measuring and Managing the Impact of Design on the Organization: Insights from Four Companies10.3390/su1322125802071-1050https://doaj.org/article/0e17bdf359ba4d17a8c08d19cb769ed42021-11-01T00:00:00Zhttps://www.mdpi.com/2071-1050/13/22/12580https://doaj.org/toc/2071-1050Increasing numbers of companies are looking to embed design as a strategic capability to meet today’s business and social challenges. However, integrating design in an organization is a challenge, due to the scarcity of knowledge on managing this process and measuring its impact. This study presents a model for measuring and managing the impact of design on the organization (DIMM). The model builds on four levels of design impact identified in the literature: results, perception, processes, and design culture. The model was tested with four service companies that have recently developed design capabilities. To this end, those responsible for the integration of design were interviewed, using the model itself as an interview guide to confirm its usefulness and identify possible improvements. The results showed that the model was useful to assess the impact of design on companies with emerging design capabilities, but also as a reflection and management tool to align design with strategic objectives and promote its integration into the organization. Finally, future research should test the model longitudinally, as well as in a broader scope of organizations, to validate its usefulness for organizations with greater design maturity.Iker LegardaIon IriarteMaya HoveskogDaniel Justel-LozanoMDPI AGarticledesigndesign managementsustainable developmentdesign capabilityorganizational capabilitiesEnvironmental effects of industries and plantsTD194-195Renewable energy sourcesTJ807-830Environmental sciencesGE1-350ENSustainability, Vol 13, Iss 12580, p 12580 (2021)
institution	DOAJ
collection	DOAJ
language	EN
topic	design design management sustainable development design capability organizational capabilities Environmental effects of industries and plants TD194-195 Renewable energy sources TJ807-830 Environmental sciences GE1-350
spellingShingle	design design management sustainable development design capability organizational capabilities Environmental effects of industries and plants TD194-195 Renewable energy sources TJ807-830 Environmental sciences GE1-350 Iker Legarda Ion Iriarte Maya Hoveskog Daniel Justel-Lozano A Model for Measuring and Managing the Impact of Design on the Organization: Insights from Four Companies
description	Increasing numbers of companies are looking to embed design as a strategic capability to meet today’s business and social challenges. However, integrating design in an organization is a challenge, due to the scarcity of knowledge on managing this process and measuring its impact. This study presents a model for measuring and managing the impact of design on the organization (DIMM). The model builds on four levels of design impact identified in the literature: results, perception, processes, and design culture. The model was tested with four service companies that have recently developed design capabilities. To this end, those responsible for the integration of design were interviewed, using the model itself as an interview guide to confirm its usefulness and identify possible improvements. The results showed that the model was useful to assess the impact of design on companies with emerging design capabilities, but also as a reflection and management tool to align design with strategic objectives and promote its integration into the organization. Finally, future research should test the model longitudinally, as well as in a broader scope of organizations, to validate its usefulness for organizations with greater design maturity.
format	article
author	Iker Legarda Ion Iriarte Maya Hoveskog Daniel Justel-Lozano
author_facet	Iker Legarda Ion Iriarte Maya Hoveskog Daniel Justel-Lozano
author_sort	Iker Legarda
title	A Model for Measuring and Managing the Impact of Design on the Organization: Insights from Four Companies
title_short	A Model for Measuring and Managing the Impact of Design on the Organization: Insights from Four Companies
title_full	A Model for Measuring and Managing the Impact of Design on the Organization: Insights from Four Companies
title_fullStr	A Model for Measuring and Managing the Impact of Design on the Organization: Insights from Four Companies
title_full_unstemmed	A Model for Measuring and Managing the Impact of Design on the Organization: Insights from Four Companies
title_sort	model for measuring and managing the impact of design on the organization: insights from four companies
publisher	MDPI AG
publishDate	2021
url	https://doaj.org/article/0e17bdf359ba4d17a8c08d19cb769ed4
work_keys_str_mv	AT ikerlegarda amodelformeasuringandmanagingtheimpactofdesignontheorganizationinsightsfromfourcompanies AT ioniriarte amodelformeasuringandmanagingtheimpactofdesignontheorganizationinsightsfromfourcompanies AT mayahoveskog amodelformeasuringandmanagingtheimpactofdesignontheorganizationinsightsfromfourcompanies AT danieljustellozano amodelformeasuringandmanagingtheimpactofdesignontheorganizationinsightsfromfourcompanies AT ikerlegarda modelformeasuringandmanagingtheimpactofdesignontheorganizationinsightsfromfourcompanies AT ioniriarte modelformeasuringandmanagingtheimpactofdesignontheorganizationinsightsfromfourcompanies AT mayahoveskog modelformeasuringandmanagingtheimpactofdesignontheorganizationinsightsfromfourcompanies AT danieljustellozano modelformeasuringandmanagingtheimpactofdesignontheorganizationinsightsfromfourcompanies
_version_	1718410385097228288

A Model for Measuring and Managing the Impact of Design on the Organization: Insights from Four Companies

Ejemplares similares