Understanding UX Better: A New Technique to Go beyond Emotion Assessment

User experience (UX) is a quality aspect that considers the emotions evoked by the system, extending the usability concept beyond effectiveness, efficiency, and satisfaction. Practitioners and researchers are aware of the importance of evaluating UX. Thus, UX evaluation is a growing field with diver...

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Autores principales:	Leonardo Marques, Patrícia Gomes Matsubara, Walter Takashi Nakamura, Bruna Moraes Ferreira, Igor Scaliante Wiese, Bruno Freitas Gadelha, Luciana Martinez Zaina, David Redmiles, Tayana Uchôa Conte
Formato:	article
Lenguaje:	EN
Publicado:	MDPI AG 2021
Materias:	user experience UX UX technique UX evaluation industrial study comparative study Chemical technology TP1-1185
Acceso en línea:	https://doaj.org/article/0e6de58119784c289baa877bf599b4f0
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spelling	oai:doaj.org-article:0e6de58119784c289baa877bf599b4f02021-11-11T19:10:28ZUnderstanding UX Better: A New Technique to Go beyond Emotion Assessment10.3390/s212171831424-8220https://doaj.org/article/0e6de58119784c289baa877bf599b4f02021-10-01T00:00:00Zhttps://www.mdpi.com/1424-8220/21/21/7183https://doaj.org/toc/1424-8220User experience (UX) is a quality aspect that considers the emotions evoked by the system, extending the usability concept beyond effectiveness, efficiency, and satisfaction. Practitioners and researchers are aware of the importance of evaluating UX. Thus, UX evaluation is a growing field with diverse approaches. Despite various approaches, most of them produce a general indication of the experience as a result and do not seek to capture the problem that gave rise to the bad UX. This information makes it difficult to obtain relevant results to improve the application, making it challenging to identify what caused a negative user experience. To address this gap, we developed a UX evaluation technique called UX-Tips. This paper presents UX-Tips and reports two empirical studies performed in an academic and an industrial setting to evaluate it. Our results show that UX-Tips had good performance in terms of efficiency and effectiveness, making it possible to identify the causes that led to a negative user experience, and it was easy to use. In this sense, we present a new technique suitable for use in both academic and industrial settings, allowing UX evaluation and finding the problems that may lead to a negative experience.Leonardo MarquesPatrícia Gomes MatsubaraWalter Takashi NakamuraBruna Moraes FerreiraIgor Scaliante WieseBruno Freitas GadelhaLuciana Martinez ZainaDavid RedmilesTayana Uchôa ConteMDPI AGarticleuser experienceUXUX techniqueUX evaluationindustrial studycomparative studyChemical technologyTP1-1185ENSensors, Vol 21, Iss 7183, p 7183 (2021)
institution	DOAJ
collection	DOAJ
language	EN
topic	user experience UX UX technique UX evaluation industrial study comparative study Chemical technology TP1-1185
spellingShingle	user experience UX UX technique UX evaluation industrial study comparative study Chemical technology TP1-1185 Leonardo Marques Patrícia Gomes Matsubara Walter Takashi Nakamura Bruna Moraes Ferreira Igor Scaliante Wiese Bruno Freitas Gadelha Luciana Martinez Zaina David Redmiles Tayana Uchôa Conte Understanding UX Better: A New Technique to Go beyond Emotion Assessment
description	User experience (UX) is a quality aspect that considers the emotions evoked by the system, extending the usability concept beyond effectiveness, efficiency, and satisfaction. Practitioners and researchers are aware of the importance of evaluating UX. Thus, UX evaluation is a growing field with diverse approaches. Despite various approaches, most of them produce a general indication of the experience as a result and do not seek to capture the problem that gave rise to the bad UX. This information makes it difficult to obtain relevant results to improve the application, making it challenging to identify what caused a negative user experience. To address this gap, we developed a UX evaluation technique called UX-Tips. This paper presents UX-Tips and reports two empirical studies performed in an academic and an industrial setting to evaluate it. Our results show that UX-Tips had good performance in terms of efficiency and effectiveness, making it possible to identify the causes that led to a negative user experience, and it was easy to use. In this sense, we present a new technique suitable for use in both academic and industrial settings, allowing UX evaluation and finding the problems that may lead to a negative experience.
format	article
author	Leonardo Marques Patrícia Gomes Matsubara Walter Takashi Nakamura Bruna Moraes Ferreira Igor Scaliante Wiese Bruno Freitas Gadelha Luciana Martinez Zaina David Redmiles Tayana Uchôa Conte
author_facet	Leonardo Marques Patrícia Gomes Matsubara Walter Takashi Nakamura Bruna Moraes Ferreira Igor Scaliante Wiese Bruno Freitas Gadelha Luciana Martinez Zaina David Redmiles Tayana Uchôa Conte
author_sort	Leonardo Marques
title	Understanding UX Better: A New Technique to Go beyond Emotion Assessment
title_short	Understanding UX Better: A New Technique to Go beyond Emotion Assessment
title_full	Understanding UX Better: A New Technique to Go beyond Emotion Assessment
title_fullStr	Understanding UX Better: A New Technique to Go beyond Emotion Assessment
title_full_unstemmed	Understanding UX Better: A New Technique to Go beyond Emotion Assessment
title_sort	understanding ux better: a new technique to go beyond emotion assessment
publisher	MDPI AG
publishDate	2021
url	https://doaj.org/article/0e6de58119784c289baa877bf599b4f0
work_keys_str_mv	AT leonardomarques understandinguxbetteranewtechniquetogobeyondemotionassessment AT patriciagomesmatsubara understandinguxbetteranewtechniquetogobeyondemotionassessment AT waltertakashinakamura understandinguxbetteranewtechniquetogobeyondemotionassessment AT brunamoraesferreira understandinguxbetteranewtechniquetogobeyondemotionassessment AT igorscaliantewiese understandinguxbetteranewtechniquetogobeyondemotionassessment AT brunofreitasgadelha understandinguxbetteranewtechniquetogobeyondemotionassessment AT lucianamartinezzaina understandinguxbetteranewtechniquetogobeyondemotionassessment AT davidredmiles understandinguxbetteranewtechniquetogobeyondemotionassessment AT tayanauchoaconte understandinguxbetteranewtechniquetogobeyondemotionassessment
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Understanding UX Better: A New Technique to Go beyond Emotion Assessment

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