The relationship between TQM and project performance: Empirical evidence from Malaysian construction industry

Many studies have suggested the adaptation and implementation of Total Quality Management (TQM) is likely to improve an organization’s performance. A considerable amount of literature has examined the relationship between TQM and other elements like business performance, organizational performance,...

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Autores principales:	Cherng-Yee Jong, Adriel K. S. Sim, Tek Yew Lew
Formato:	article
Lenguaje:	EN
Publicado:	Taylor & Francis Group 2019
Materias:	total quality management project performance construction industry tqm practices quality improvement business excellence Business HF5001-6182 Management. Industrial management HD28-70
Acceso en línea:	https://doaj.org/article/0e90a0bf07294d2eb22c8cadd32f812b
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spelling	oai:doaj.org-article:0e90a0bf07294d2eb22c8cadd32f812b2021-12-02T16:07:28ZThe relationship between TQM and project performance: Empirical evidence from Malaysian construction industry2331-197510.1080/23311975.2019.1568655https://doaj.org/article/0e90a0bf07294d2eb22c8cadd32f812b2019-01-01T00:00:00Zhttp://dx.doi.org/10.1080/23311975.2019.1568655https://doaj.org/toc/2331-1975Many studies have suggested the adaptation and implementation of Total Quality Management (TQM) is likely to improve an organization’s performance. A considerable amount of literature has examined the relationship between TQM and other elements like business performance, organizational performance, and marketing performance in different industries. However, little is known of the influence of TQM in project performance in the context of Malaysian construction organizations. The objective of the study is to examine the relationship between TQM and project performance in Malaysian construction organizations. Data were collected from member list of companies from the Construction Industry Development Board (CIDB) Malaysia. A total of 161 valid responses has been returned for data analysis. The findings revealed that TQM practices were partially correlated with project performance of Malaysian construction organizations. Specifically, operation focus and workforce focus were perceived as dominant TQM practices on project performance. This study contributes to the knowledge on TQM and project performance by providing empirical evidence on their ability to improve Malaysian construction industry. Besides, this study provides further insight for industrial practitioners to understand the roles of TQM and its ability in enhancing project performance.Cherng-Yee JongAdriel K. S. SimTek Yew LewTaylor & Francis Grouparticletotal quality managementproject performanceconstruction industrytqm practicesquality improvementbusiness excellenceBusinessHF5001-6182Management. Industrial managementHD28-70ENCogent Business & Management, Vol 6, Iss 1 (2019)
institution	DOAJ
collection	DOAJ
language	EN
topic	total quality management project performance construction industry tqm practices quality improvement business excellence Business HF5001-6182 Management. Industrial management HD28-70
spellingShingle	total quality management project performance construction industry tqm practices quality improvement business excellence Business HF5001-6182 Management. Industrial management HD28-70 Cherng-Yee Jong Adriel K. S. Sim Tek Yew Lew The relationship between TQM and project performance: Empirical evidence from Malaysian construction industry
description	Many studies have suggested the adaptation and implementation of Total Quality Management (TQM) is likely to improve an organization’s performance. A considerable amount of literature has examined the relationship between TQM and other elements like business performance, organizational performance, and marketing performance in different industries. However, little is known of the influence of TQM in project performance in the context of Malaysian construction organizations. The objective of the study is to examine the relationship between TQM and project performance in Malaysian construction organizations. Data were collected from member list of companies from the Construction Industry Development Board (CIDB) Malaysia. A total of 161 valid responses has been returned for data analysis. The findings revealed that TQM practices were partially correlated with project performance of Malaysian construction organizations. Specifically, operation focus and workforce focus were perceived as dominant TQM practices on project performance. This study contributes to the knowledge on TQM and project performance by providing empirical evidence on their ability to improve Malaysian construction industry. Besides, this study provides further insight for industrial practitioners to understand the roles of TQM and its ability in enhancing project performance.
format	article
author	Cherng-Yee Jong Adriel K. S. Sim Tek Yew Lew
author_facet	Cherng-Yee Jong Adriel K. S. Sim Tek Yew Lew
author_sort	Cherng-Yee Jong
title	The relationship between TQM and project performance: Empirical evidence from Malaysian construction industry
title_short	The relationship between TQM and project performance: Empirical evidence from Malaysian construction industry
title_full	The relationship between TQM and project performance: Empirical evidence from Malaysian construction industry
title_fullStr	The relationship between TQM and project performance: Empirical evidence from Malaysian construction industry
title_full_unstemmed	The relationship between TQM and project performance: Empirical evidence from Malaysian construction industry
title_sort	relationship between tqm and project performance: empirical evidence from malaysian construction industry
publisher	Taylor & Francis Group
publishDate	2019
url	https://doaj.org/article/0e90a0bf07294d2eb22c8cadd32f812b
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The relationship between TQM and project performance: Empirical evidence from Malaysian construction industry

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