Measuring the benefits of ICTs in social enterprises: an exploratory study

The study presented in this article aims to identify what are, in fact, the social missions of companies called “social companies” , and what are the benefits obtained from the use of ICTs by these companies. The research methods employed were bibliographic research and case study. The bibliographic...

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Autores principales:	Marcelo Okano, Celi Langhi, Rosinei Batista Ribeiro
Formato:	article
Lenguaje:	EN PT
Publicado:	FUCAPE Business School 2021
Materias:	social enterprises information and communication technologies indicators for social mission Business HF5001-6182
Acceso en línea:	https://doaj.org/article/10e31521a7a946e7a855b3d7d51d2936
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id	oai:doaj.org-article:10e31521a7a946e7a855b3d7d51d2936
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spelling	oai:doaj.org-article:10e31521a7a946e7a855b3d7d51d29362021-11-11T15:48:08ZMeasuring the benefits of ICTs in social enterprises: an exploratory study1807-734X10.15728/bbr.2021.18.3.5https://doaj.org/article/10e31521a7a946e7a855b3d7d51d29362021-01-01T00:00:00Zhttp://www.redalyc.org/articulo.oa?id=123068387005https://doaj.org/toc/1807-734XThe study presented in this article aims to identify what are, in fact, the social missions of companies called “social companies” , and what are the benefits obtained from the use of ICTs by these companies. The research methods employed were bibliographic research and case study. The bibliographic research was elaborated from a systematic analysis and the use of a theoretical framework related to performance indicators, as proposed by Hutchinson and Molla (2009). The case study was carried out based on four social companies, with which observations were made in loco, application of interviews and analysis of the respective websites. The results indicated that the social mission of this type of company can be explained by the use of six indicators: access to markets, income generation, employment opportunities, social training, strengthening of relations with the sponsor and social outsourcing; and that these indicators require the use of ICTs to be developed. It is concluded that, if at least one of the indicators is present in these companies, ICTs can bring some kind of benefit.Marcelo OkanoCeli LanghiRosinei Batista RibeiroFUCAPE Business Schoolarticlesocial enterprisesinformation and communication technologiesindicators for social missionBusinessHF5001-6182ENPTBBR: Brazilian Business Review, Vol 18, Iss 3, Pp 317-333 (2021)
institution	DOAJ
collection	DOAJ
language	EN PT
topic	social enterprises information and communication technologies indicators for social mission Business HF5001-6182
spellingShingle	social enterprises information and communication technologies indicators for social mission Business HF5001-6182 Marcelo Okano Celi Langhi Rosinei Batista Ribeiro Measuring the benefits of ICTs in social enterprises: an exploratory study
description	The study presented in this article aims to identify what are, in fact, the social missions of companies called “social companies” , and what are the benefits obtained from the use of ICTs by these companies. The research methods employed were bibliographic research and case study. The bibliographic research was elaborated from a systematic analysis and the use of a theoretical framework related to performance indicators, as proposed by Hutchinson and Molla (2009). The case study was carried out based on four social companies, with which observations were made in loco, application of interviews and analysis of the respective websites. The results indicated that the social mission of this type of company can be explained by the use of six indicators: access to markets, income generation, employment opportunities, social training, strengthening of relations with the sponsor and social outsourcing; and that these indicators require the use of ICTs to be developed. It is concluded that, if at least one of the indicators is present in these companies, ICTs can bring some kind of benefit.
format	article
author	Marcelo Okano Celi Langhi Rosinei Batista Ribeiro
author_facet	Marcelo Okano Celi Langhi Rosinei Batista Ribeiro
author_sort	Marcelo Okano
title	Measuring the benefits of ICTs in social enterprises: an exploratory study
title_short	Measuring the benefits of ICTs in social enterprises: an exploratory study
title_full	Measuring the benefits of ICTs in social enterprises: an exploratory study
title_fullStr	Measuring the benefits of ICTs in social enterprises: an exploratory study
title_full_unstemmed	Measuring the benefits of ICTs in social enterprises: an exploratory study
title_sort	measuring the benefits of icts in social enterprises: an exploratory study
publisher	FUCAPE Business School
publishDate	2021
url	https://doaj.org/article/10e31521a7a946e7a855b3d7d51d2936
work_keys_str_mv	AT marcelookano measuringthebenefitsofictsinsocialenterprisesanexploratorystudy AT celilanghi measuringthebenefitsofictsinsocialenterprisesanexploratorystudy AT rosineibatistaribeiro measuringthebenefitsofictsinsocialenterprisesanexploratorystudy
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Measuring the benefits of ICTs in social enterprises: an exploratory study

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