Developing the first pan-Canadian acute care patient experiences survey

The Canadian Institute for Health Information (CIHI) in partnership with stakeholders sought to develop the first pan-Canadian patient experiences survey for inpatient care (CPES-IC). The goal was to provide a national survey standard for comparative patient experience measures to facilitate benchma...

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Autores principales:	Salima Hadibhai, Jeanie Lacroix, Kira Leeb
Formato:	article
Lenguaje:	EN
Publicado:	The Beryl Institute 2018
Materias:	patient experience patient satisfaction patient-centred care patient engagement measurement hcahps quality of life consumer engagement quality of care qualitative methods health literacy healthcare communication Medicine (General) R5-920 Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/11fa8d0e341a46119037afad1cc61c59
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spelling	oai:doaj.org-article:11fa8d0e341a46119037afad1cc61c592021-11-15T04:25:59ZDeveloping the first pan-Canadian acute care patient experiences survey2372-0247https://doaj.org/article/11fa8d0e341a46119037afad1cc61c592018-11-01T00:00:00Zhttps://pxjournal.org/journal/vol5/iss3/5https://doaj.org/toc/2372-0247The Canadian Institute for Health Information (CIHI) in partnership with stakeholders sought to develop the first pan-Canadian patient experiences survey for inpatient care (CPES-IC). The goal was to provide a national survey standard for comparative patient experience measures to facilitate benchmarking for quality improvement. A cognitive and pilot testing study design was performed using survey data from adult inpatient care settings. Participants included the inter-jurisdictional members (IJ), survey subject matter experts and CIHI (The Group). Cognitive testing of the survey took place in three Canadian jurisdictions in English and French languages. Thirty-nine individuals participated in one-on-one interviews. During pilot testing, twenty-six percent of surveys were completed over a five-month survey period. The main outcome measure was the development of new survey dimensions and Canadian survey questions. Survey dimensions of care important to patients including internal coordination of care, patient-centred care, discharge and transition processes were identified to develop the Canadian survey questions. Following cognitive testing, changes were made to better align the English and French survey questions. In pilot testing, several updates were applied including the adjustment of response categories, reformatting of skipped pattern questions and the omission of five questions due to high response rate of the “not applicable” category and survey questions perceived to be too “vague” by respondents. The Group recommended the implementation of the survey. Consultations using a consensus building approach and rigorous methodology led to the successful implementation of the CPES-IC, which is the first Canadian standardized patient experiences survey for hospital based inpatient care.Salima HadibhaiJeanie LacroixKira LeebThe Beryl Institutearticlepatient experiencepatient satisfactionpatient-centred carepatient engagementmeasurementhcahpsquality of lifeconsumer engagementquality of carequalitative methodshealth literacyhealthcarecommunicationMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal (2018)
institution	DOAJ
collection	DOAJ
language	EN
topic	patient experience patient satisfaction patient-centred care patient engagement measurement hcahps quality of life consumer engagement quality of care qualitative methods health literacy healthcare communication Medicine (General) R5-920 Public aspects of medicine RA1-1270
spellingShingle	patient experience patient satisfaction patient-centred care patient engagement measurement hcahps quality of life consumer engagement quality of care qualitative methods health literacy healthcare communication Medicine (General) R5-920 Public aspects of medicine RA1-1270 Salima Hadibhai Jeanie Lacroix Kira Leeb Developing the first pan-Canadian acute care patient experiences survey
description	The Canadian Institute for Health Information (CIHI) in partnership with stakeholders sought to develop the first pan-Canadian patient experiences survey for inpatient care (CPES-IC). The goal was to provide a national survey standard for comparative patient experience measures to facilitate benchmarking for quality improvement. A cognitive and pilot testing study design was performed using survey data from adult inpatient care settings. Participants included the inter-jurisdictional members (IJ), survey subject matter experts and CIHI (The Group). Cognitive testing of the survey took place in three Canadian jurisdictions in English and French languages. Thirty-nine individuals participated in one-on-one interviews. During pilot testing, twenty-six percent of surveys were completed over a five-month survey period. The main outcome measure was the development of new survey dimensions and Canadian survey questions. Survey dimensions of care important to patients including internal coordination of care, patient-centred care, discharge and transition processes were identified to develop the Canadian survey questions. Following cognitive testing, changes were made to better align the English and French survey questions. In pilot testing, several updates were applied including the adjustment of response categories, reformatting of skipped pattern questions and the omission of five questions due to high response rate of the “not applicable” category and survey questions perceived to be too “vague” by respondents. The Group recommended the implementation of the survey. Consultations using a consensus building approach and rigorous methodology led to the successful implementation of the CPES-IC, which is the first Canadian standardized patient experiences survey for hospital based inpatient care.
format	article
author	Salima Hadibhai Jeanie Lacroix Kira Leeb
author_facet	Salima Hadibhai Jeanie Lacroix Kira Leeb
author_sort	Salima Hadibhai
title	Developing the first pan-Canadian acute care patient experiences survey
title_short	Developing the first pan-Canadian acute care patient experiences survey
title_full	Developing the first pan-Canadian acute care patient experiences survey
title_fullStr	Developing the first pan-Canadian acute care patient experiences survey
title_full_unstemmed	Developing the first pan-Canadian acute care patient experiences survey
title_sort	developing the first pan-canadian acute care patient experiences survey
publisher	The Beryl Institute
publishDate	2018
url	https://doaj.org/article/11fa8d0e341a46119037afad1cc61c59
work_keys_str_mv	AT salimahadibhai developingthefirstpancanadianacutecarepatientexperiencessurvey AT jeanielacroix developingthefirstpancanadianacutecarepatientexperiencessurvey AT kiraleeb developingthefirstpancanadianacutecarepatientexperiencessurvey
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Developing the first pan-Canadian acute care patient experiences survey

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