EFFICIENCY OF SERVICE ACTIVITIES FOR SERVICING PRODUCTS OF MACHINE-BUILDING ENTERPRISES

The importance of improving the efficiency of the system of service activities for the maintenance of machine-building products has been outlined. Individual types of service and their features have been analysed. The indicators that determine the effectiveness of service activities by type, the cri...

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Autores principales:	N. V. Arsenieva, L. M. Putyatina, N. V. Tarasova
Formato:	article
Lenguaje:	RU
Publicado:	Publishing House of the State University of Management 2020
Materias:	service activities product maintenance pre-sale service warranty service postwarranty service performance criteria price policy engineering enterprise Sociology (General) HM401-1281 Economics as a science HB71-74
Acceso en línea:	https://doaj.org/article/12c0162b5c3b4f138a38d4d3acd6fea2
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spelling	oai:doaj.org-article:12c0162b5c3b4f138a38d4d3acd6fea22021-12-03T07:43:32ZEFFICIENCY OF SERVICE ACTIVITIES FOR SERVICING PRODUCTS OF MACHINE-BUILDING ENTERPRISES1816-42772686-841510.26425/1816-4277-2020-5-83-88https://doaj.org/article/12c0162b5c3b4f138a38d4d3acd6fea22020-07-01T00:00:00Zhttps://vestnik.guu.ru/jour/article/view/2225https://doaj.org/toc/1816-4277https://doaj.org/toc/2686-8415The importance of improving the efficiency of the system of service activities for the maintenance of machine-building products has been outlined. Individual types of service and their features have been analysed. The indicators that determine the effectiveness of service activities by type, the criteria for their evaluation and the most favorable trends in the process of working out the production of certain types of goods have been considered. It has been noted that the service of machine-building products is quite an expensive item of the production activities of enterprises. To justify the costs of warranty service, it is necessary to have certain statistics of product failures and its individual elements for their additional production in order to ensure timely provision to the consumer. The analysis showed that the costs of all types of goods servicing are an important indicator of its organization by enterprises. Statistics for keeping records of all types of product maintenance allows you to improve its production, plan the production of spare parts and reduce the cost, which is an important element of competitiveness.N. V. ArsenievaL. M. PutyatinaN. V. TarasovaPublishing House of the State University of Managementarticleservice activitiesproduct maintenancepre-sale servicewarranty servicepostwarranty serviceperformance criteriaprice policyengineering enterpriseSociology (General)HM401-1281Economics as a scienceHB71-74RUВестник университета, Vol 0, Iss 5, Pp 83-88 (2020)
institution	DOAJ
collection	DOAJ
language	RU
topic	service activities product maintenance pre-sale service warranty service postwarranty service performance criteria price policy engineering enterprise Sociology (General) HM401-1281 Economics as a science HB71-74
spellingShingle	service activities product maintenance pre-sale service warranty service postwarranty service performance criteria price policy engineering enterprise Sociology (General) HM401-1281 Economics as a science HB71-74 N. V. Arsenieva L. M. Putyatina N. V. Tarasova EFFICIENCY OF SERVICE ACTIVITIES FOR SERVICING PRODUCTS OF MACHINE-BUILDING ENTERPRISES
description	The importance of improving the efficiency of the system of service activities for the maintenance of machine-building products has been outlined. Individual types of service and their features have been analysed. The indicators that determine the effectiveness of service activities by type, the criteria for their evaluation and the most favorable trends in the process of working out the production of certain types of goods have been considered. It has been noted that the service of machine-building products is quite an expensive item of the production activities of enterprises. To justify the costs of warranty service, it is necessary to have certain statistics of product failures and its individual elements for their additional production in order to ensure timely provision to the consumer. The analysis showed that the costs of all types of goods servicing are an important indicator of its organization by enterprises. Statistics for keeping records of all types of product maintenance allows you to improve its production, plan the production of spare parts and reduce the cost, which is an important element of competitiveness.
format	article
author	N. V. Arsenieva L. M. Putyatina N. V. Tarasova
author_facet	N. V. Arsenieva L. M. Putyatina N. V. Tarasova
author_sort	N. V. Arsenieva
title	EFFICIENCY OF SERVICE ACTIVITIES FOR SERVICING PRODUCTS OF MACHINE-BUILDING ENTERPRISES
title_short	EFFICIENCY OF SERVICE ACTIVITIES FOR SERVICING PRODUCTS OF MACHINE-BUILDING ENTERPRISES
title_full	EFFICIENCY OF SERVICE ACTIVITIES FOR SERVICING PRODUCTS OF MACHINE-BUILDING ENTERPRISES
title_fullStr	EFFICIENCY OF SERVICE ACTIVITIES FOR SERVICING PRODUCTS OF MACHINE-BUILDING ENTERPRISES
title_full_unstemmed	EFFICIENCY OF SERVICE ACTIVITIES FOR SERVICING PRODUCTS OF MACHINE-BUILDING ENTERPRISES
title_sort	efficiency of service activities for servicing products of machine-building enterprises
publisher	Publishing House of the State University of Management
publishDate	2020
url	https://doaj.org/article/12c0162b5c3b4f138a38d4d3acd6fea2
work_keys_str_mv	AT nvarsenieva efficiencyofserviceactivitiesforservicingproductsofmachinebuildingenterprises AT lmputyatina efficiencyofserviceactivitiesforservicingproductsofmachinebuildingenterprises AT nvtarasova efficiencyofserviceactivitiesforservicingproductsofmachinebuildingenterprises
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EFFICIENCY OF SERVICE ACTIVITIES FOR SERVICING PRODUCTS OF MACHINE-BUILDING ENTERPRISES

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