Can an interactive application be used to collect meaningful feedback from paediatric patients and their parents in a hospital setting?

The objective of this study was to determine the acceptability of using an interactive application (Fabio the Frog) to understand the experiences and perspectives of children and parents/carers regarding their health care encounter for the purpose of quality improvement and consumer feedback. Childr...

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Autores principales:	Janelle O'Neill, Graham Reeks, Lauren Kearney
Formato:	article
Lenguaje:	EN
Publicado:	The Beryl Institute 2018
Materias:	pediatric patient experience paediatric patient experience patient experience survey rights of children fabio the frog national paediatric toolkit Medicine (General) R5-920 Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/139d732c4854484eb1069a47d427ea3a
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spelling	oai:doaj.org-article:139d732c4854484eb1069a47d427ea3a2021-11-15T04:25:52ZCan an interactive application be used to collect meaningful feedback from paediatric patients and their parents in a hospital setting?2372-0247https://doaj.org/article/139d732c4854484eb1069a47d427ea3a2018-07-01T00:00:00Zhttps://pxjournal.org/journal/vol5/iss2/10https://doaj.org/toc/2372-0247The objective of this study was to determine the acceptability of using an interactive application (Fabio the Frog) to understand the experiences and perspectives of children and parents/carers regarding their health care encounter for the purpose of quality improvement and consumer feedback. Children’s perspectives of their healthcare were collected via the interactive application through the use of a validated survey, the Children’s Perceptions of Healthcare Survey (CPHS). The acceptability of eliciting views from children and parents via an interactive application platform was collected using an additional survey designed for this purpose. Data were collected in two phases. Overall, healthcare experiences were found to be positive across key areas including communication, care delivery, hospital environment, and interaction with staff. The application was identified as easy and fun to use from the perspective of children (n=96) and parents/carers (n=79). Parents/carers also responded positively to the ease and enjoyment they observed when their child was using this tool. Staff appreciated that eliciting children’s responses to their care helps to inform high quality care. The interactive application - Fabio the Frog - was a successful strategy for understanding children’s experience across a range of ages, abilities and medical conditions. The study demonstrated the acceptability of an application as an engaging and valuable means to collect meaningful feedback from children and their families. Nevertheless, limitations were noted in the practicality of providing an application to patients in a busy clinical environment. Additionally, the authors recognise that a greater challenge lies in finding ways to incorporate feedback into improving the patient experienceJanelle O'NeillGraham ReeksLauren KearneyThe Beryl Institutearticlepediatric patient experiencepaediatric patient experiencepatient experience surveyrights of childrenfabio the frognational paediatric toolkitMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal (2018)
institution	DOAJ
collection	DOAJ
language	EN
topic	pediatric patient experience paediatric patient experience patient experience survey rights of children fabio the frog national paediatric toolkit Medicine (General) R5-920 Public aspects of medicine RA1-1270
spellingShingle	pediatric patient experience paediatric patient experience patient experience survey rights of children fabio the frog national paediatric toolkit Medicine (General) R5-920 Public aspects of medicine RA1-1270 Janelle O'Neill Graham Reeks Lauren Kearney Can an interactive application be used to collect meaningful feedback from paediatric patients and their parents in a hospital setting?
description	The objective of this study was to determine the acceptability of using an interactive application (Fabio the Frog) to understand the experiences and perspectives of children and parents/carers regarding their health care encounter for the purpose of quality improvement and consumer feedback. Children’s perspectives of their healthcare were collected via the interactive application through the use of a validated survey, the Children’s Perceptions of Healthcare Survey (CPHS). The acceptability of eliciting views from children and parents via an interactive application platform was collected using an additional survey designed for this purpose. Data were collected in two phases. Overall, healthcare experiences were found to be positive across key areas including communication, care delivery, hospital environment, and interaction with staff. The application was identified as easy and fun to use from the perspective of children (n=96) and parents/carers (n=79). Parents/carers also responded positively to the ease and enjoyment they observed when their child was using this tool. Staff appreciated that eliciting children’s responses to their care helps to inform high quality care. The interactive application - Fabio the Frog - was a successful strategy for understanding children’s experience across a range of ages, abilities and medical conditions. The study demonstrated the acceptability of an application as an engaging and valuable means to collect meaningful feedback from children and their families. Nevertheless, limitations were noted in the practicality of providing an application to patients in a busy clinical environment. Additionally, the authors recognise that a greater challenge lies in finding ways to incorporate feedback into improving the patient experience
format	article
author	Janelle O'Neill Graham Reeks Lauren Kearney
author_facet	Janelle O'Neill Graham Reeks Lauren Kearney
author_sort	Janelle O'Neill
title	Can an interactive application be used to collect meaningful feedback from paediatric patients and their parents in a hospital setting?
title_short	Can an interactive application be used to collect meaningful feedback from paediatric patients and their parents in a hospital setting?
title_full	Can an interactive application be used to collect meaningful feedback from paediatric patients and their parents in a hospital setting?
title_fullStr	Can an interactive application be used to collect meaningful feedback from paediatric patients and their parents in a hospital setting?
title_full_unstemmed	Can an interactive application be used to collect meaningful feedback from paediatric patients and their parents in a hospital setting?
title_sort	can an interactive application be used to collect meaningful feedback from paediatric patients and their parents in a hospital setting?
publisher	The Beryl Institute
publishDate	2018
url	https://doaj.org/article/139d732c4854484eb1069a47d427ea3a
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Can an interactive application be used to collect meaningful feedback from paediatric patients and their parents in a hospital setting?

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