Patient and family partner involvement in staff interviews: Designing, implementing, and evaluating a new hiring process

Healthcare organizations in Canada and the United States are seeking to enhance their ability to offer patient and family centred care (PFCC). One aspect of PFCC is the participation of Patient and Family Partners (PFPs) in a variety of roles within healthcare organizations. This article describes t...

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Autores principales:	Sara-Grey Charlton, Shannon Parsons, Kimberly Strain, Agnes Black, Candy Garossino, Leanne Heppell
Formato:	article
Lenguaje:	EN
Publicado:	The Beryl Institute 2015
Materias:	patient experience patient and family centred care hiring for fit patient and family partner interview process healthcare leadership patient and family engagement Medicine (General) R5-920 Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/13b0a701c5fd4326945f0e1c994ba156
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spelling	oai:doaj.org-article:13b0a701c5fd4326945f0e1c994ba1562021-11-15T04:21:32ZPatient and family partner involvement in staff interviews: Designing, implementing, and evaluating a new hiring process2372-0247https://doaj.org/article/13b0a701c5fd4326945f0e1c994ba1562015-11-01T00:00:00Zhttps://pxjournal.org/journal/vol2/iss2/5https://doaj.org/toc/2372-0247Healthcare organizations in Canada and the United States are seeking to enhance their ability to offer patient and family centred care (PFCC). One aspect of PFCC is the participation of Patient and Family Partners (PFPs) in a variety of roles within healthcare organizations. This article describes the creation and evaluation of a hiring process that utilized a PFCC interview tool (PFCCIT) and collaborated with PFPs in interviewing candidates for healthcare positions. An evaluation of the new hiring process was designed, including an on-line survey of candidates and semi-structured interviews with healthcare leaders and PFPs. Survey results indicated candidates felt the new process helped them understand the importance of PFCC at the organization. In interviews with leaders, comments were overwhelmingly positive, with leaders urging the spread of this hiring process throughout the organization. Similarly, the four PFPs who were interviewed felt their participation was valuable, and useful in furthering the organization’s commitment to PFCC.<strong> </strong>The implementation of a staff hiring process utilizing PFPs and the PFCCIT provides a valuable tool for healthcare organizations working to enhance PFCC to better meet the needs of their patients and families. Further study is required to validate the long-term impact of this initiative and determine whether it improves recruitment and retention of staff sharing the organization’s commitment to PFCC.Sara-Grey CharltonShannon ParsonsKimberly StrainAgnes BlackCandy GarossinoLeanne HeppellThe Beryl Institutearticlepatient experiencepatient and family centred carehiring for fitpatient and family partnerinterview processhealthcare leadershippatient and family engagementMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal (2015)
institution	DOAJ
collection	DOAJ
language	EN
topic	patient experience patient and family centred care hiring for fit patient and family partner interview process healthcare leadership patient and family engagement Medicine (General) R5-920 Public aspects of medicine RA1-1270
spellingShingle	patient experience patient and family centred care hiring for fit patient and family partner interview process healthcare leadership patient and family engagement Medicine (General) R5-920 Public aspects of medicine RA1-1270 Sara-Grey Charlton Shannon Parsons Kimberly Strain Agnes Black Candy Garossino Leanne Heppell Patient and family partner involvement in staff interviews: Designing, implementing, and evaluating a new hiring process
description	Healthcare organizations in Canada and the United States are seeking to enhance their ability to offer patient and family centred care (PFCC). One aspect of PFCC is the participation of Patient and Family Partners (PFPs) in a variety of roles within healthcare organizations. This article describes the creation and evaluation of a hiring process that utilized a PFCC interview tool (PFCCIT) and collaborated with PFPs in interviewing candidates for healthcare positions. An evaluation of the new hiring process was designed, including an on-line survey of candidates and semi-structured interviews with healthcare leaders and PFPs. Survey results indicated candidates felt the new process helped them understand the importance of PFCC at the organization. In interviews with leaders, comments were overwhelmingly positive, with leaders urging the spread of this hiring process throughout the organization. Similarly, the four PFPs who were interviewed felt their participation was valuable, and useful in furthering the organization’s commitment to PFCC.<strong> </strong>The implementation of a staff hiring process utilizing PFPs and the PFCCIT provides a valuable tool for healthcare organizations working to enhance PFCC to better meet the needs of their patients and families. Further study is required to validate the long-term impact of this initiative and determine whether it improves recruitment and retention of staff sharing the organization’s commitment to PFCC.
format	article
author	Sara-Grey Charlton Shannon Parsons Kimberly Strain Agnes Black Candy Garossino Leanne Heppell
author_facet	Sara-Grey Charlton Shannon Parsons Kimberly Strain Agnes Black Candy Garossino Leanne Heppell
author_sort	Sara-Grey Charlton
title	Patient and family partner involvement in staff interviews: Designing, implementing, and evaluating a new hiring process
title_short	Patient and family partner involvement in staff interviews: Designing, implementing, and evaluating a new hiring process
title_full	Patient and family partner involvement in staff interviews: Designing, implementing, and evaluating a new hiring process
title_fullStr	Patient and family partner involvement in staff interviews: Designing, implementing, and evaluating a new hiring process
title_full_unstemmed	Patient and family partner involvement in staff interviews: Designing, implementing, and evaluating a new hiring process
title_sort	patient and family partner involvement in staff interviews: designing, implementing, and evaluating a new hiring process
publisher	The Beryl Institute
publishDate	2015
url	https://doaj.org/article/13b0a701c5fd4326945f0e1c994ba156
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Patient and family partner involvement in staff interviews: Designing, implementing, and evaluating a new hiring process

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