Determinants of online repurchase intention in COVID-19 times: Evidence from an emerging economy

The current pandemic due to COVID-19 has changed the dynamics of product purchases due to social isolation. generating an increase in online purchases. The present study focused on 371 Peruvian consumers seeks to evaluate the effect of the website quality, customer satisfaction and customer trust o...

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Autores principales:	Aldo Alvarez-Risco, Liliana Quipuzco-Chicata, Carlos Escudero-Cipriani
Formato:	article
Lenguaje:	EN ES
Publicado:	Universidad de Antioquia 2021
Materias:	COVID-19 Website quality customer satisfaction customer trust repurchase intention Economic history and conditions HC10-1085 Economics as a science HB71-74
Acceso en línea:	https://doaj.org/article/1479da4d97894100997886b5d8bbf5b2
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spelling	oai:doaj.org-article:1479da4d97894100997886b5d8bbf5b22021-12-04T04:08:37ZDeterminants of online repurchase intention in COVID-19 times: Evidence from an emerging economy10.17533/udea.le.n96a3426380120-25962323-0622https://doaj.org/article/1479da4d97894100997886b5d8bbf5b22021-12-01T00:00:00Zhttps://revistas.udea.edu.co/index.php/lecturasdeeconomia/article/view/342638https://doaj.org/toc/0120-2596https://doaj.org/toc/2323-0622 The current pandemic due to COVID-19 has changed the dynamics of product purchases due to social isolation. generating an increase in online purchases. The present study focused on 371 Peruvian consumers seeks to evaluate the effect of the website quality, customer satisfaction and customer trust over online repurchase. It has been possible to demonstrate the influence of these factors on the intention to buy back from consumers, which is useful for companies that offer products over the Internet to improve the quality of the Web pages and devices through which products and services are offered. Aldo Alvarez-RiscoLiliana Quipuzco-ChicataCarlos Escudero-CiprianiUniversidad de AntioquiaarticleCOVID-19Website qualitycustomer satisfactioncustomer trustrepurchase intentionEconomic history and conditionsHC10-1085Economics as a scienceHB71-74ENESLecturas de Economía, Iss 96 (2021)
institution	DOAJ
collection	DOAJ
language	EN ES
topic	COVID-19 Website quality customer satisfaction customer trust repurchase intention Economic history and conditions HC10-1085 Economics as a science HB71-74
spellingShingle	COVID-19 Website quality customer satisfaction customer trust repurchase intention Economic history and conditions HC10-1085 Economics as a science HB71-74 Aldo Alvarez-Risco Liliana Quipuzco-Chicata Carlos Escudero-Cipriani Determinants of online repurchase intention in COVID-19 times: Evidence from an emerging economy
description	The current pandemic due to COVID-19 has changed the dynamics of product purchases due to social isolation. generating an increase in online purchases. The present study focused on 371 Peruvian consumers seeks to evaluate the effect of the website quality, customer satisfaction and customer trust over online repurchase. It has been possible to demonstrate the influence of these factors on the intention to buy back from consumers, which is useful for companies that offer products over the Internet to improve the quality of the Web pages and devices through which products and services are offered.
format	article
author	Aldo Alvarez-Risco Liliana Quipuzco-Chicata Carlos Escudero-Cipriani
author_facet	Aldo Alvarez-Risco Liliana Quipuzco-Chicata Carlos Escudero-Cipriani
author_sort	Aldo Alvarez-Risco
title	Determinants of online repurchase intention in COVID-19 times: Evidence from an emerging economy
title_short	Determinants of online repurchase intention in COVID-19 times: Evidence from an emerging economy
title_full	Determinants of online repurchase intention in COVID-19 times: Evidence from an emerging economy
title_fullStr	Determinants of online repurchase intention in COVID-19 times: Evidence from an emerging economy
title_full_unstemmed	Determinants of online repurchase intention in COVID-19 times: Evidence from an emerging economy
title_sort	determinants of online repurchase intention in covid-19 times: evidence from an emerging economy
publisher	Universidad de Antioquia
publishDate	2021
url	https://doaj.org/article/1479da4d97894100997886b5d8bbf5b2
work_keys_str_mv	AT aldoalvarezrisco determinantsofonlinerepurchaseintentionincovid19timesevidencefromanemergingeconomy AT lilianaquipuzcochicata determinantsofonlinerepurchaseintentionincovid19timesevidencefromanemergingeconomy AT carlosescuderocipriani determinantsofonlinerepurchaseintentionincovid19timesevidencefromanemergingeconomy
_version_	1718373015203348480

Determinants of online repurchase intention in COVID-19 times: Evidence from an emerging economy

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