Cultural Destination Attributes, Overall Tourist Satisfaction and Tourist Loyalty: First Timers versus Repeaters

This paper analyses the effects of the cultural attributes of tourist destinations on the satisfaction levels of visitors and the impact of this satisfaction rating on visitor loyalty. Additionally, a multiple-group analysis was conducted to compare the responses of first-time visitors and repeat vi...

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Autores principales:	Ozan ATSIZ, Orhan AKOVA
Formato:	article
Lenguaje:	EN
Publicado:	Akdeniz University Tourism Faculty 2021
Materias:	cultural destination attributes tourist satisfaction tourist loyalty first-timers repeaters Hospitality industry. Hotels, clubs, restaurants, etc. Food service TX901-946.5 Geography (General) G1-922
Acceso en línea:	https://doaj.org/article/168227a910b0489e91ff81e4664b9f90
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spelling	oai:doaj.org-article:168227a910b0489e91ff81e4664b9f902021-12-01T13:17:06ZCultural Destination Attributes, Overall Tourist Satisfaction and Tourist Loyalty: First Timers versus Repeaters10.30519/ahtr.8945772147-91002148-7316https://doaj.org/article/168227a910b0489e91ff81e4664b9f902021-12-01T00:00:00Zhttps://dergipark.org.tr/tr/pub/ahtr/issue/66016/894577https://doaj.org/toc/2147-9100https://doaj.org/toc/2148-7316This paper analyses the effects of the cultural attributes of tourist destinations on the satisfaction levels of visitors and the impact of this satisfaction rating on visitor loyalty. Additionally, a multiple-group analysis was conducted to compare the responses of first-time visitors and repeat visitors. For this study, a self-administered questionnaire was used to survey 411 international tourists who were visiting Istanbul, Turkey, through convenience sampling. The findings indicated that cultural attractions at the destination impacted the overall satisfaction rating of the visitors, and that this specific satisfaction rating determined the loyalty of the tourist to return to the destination. This relationship between cultural attractions, satisfaction and visitor loyalty was a significant factor for both groups.Ozan ATSIZ Orhan AKOVA Akdeniz University Tourism Faculty articlecultural destination attributestourist satisfactiontourist loyaltyfirst-timersrepeatersHospitality industry. Hotels, clubs, restaurants, etc. Food serviceTX901-946.5Geography (General)G1-922ENAdvances in Hospitality and Tourism Research, Vol 9, Iss 2, Pp 268-291 (2021)
institution	DOAJ
collection	DOAJ
language	EN
topic	cultural destination attributes tourist satisfaction tourist loyalty first-timers repeaters Hospitality industry. Hotels, clubs, restaurants, etc. Food service TX901-946.5 Geography (General) G1-922
spellingShingle	cultural destination attributes tourist satisfaction tourist loyalty first-timers repeaters Hospitality industry. Hotels, clubs, restaurants, etc. Food service TX901-946.5 Geography (General) G1-922 Ozan ATSIZ Orhan AKOVA Cultural Destination Attributes, Overall Tourist Satisfaction and Tourist Loyalty: First Timers versus Repeaters
description	This paper analyses the effects of the cultural attributes of tourist destinations on the satisfaction levels of visitors and the impact of this satisfaction rating on visitor loyalty. Additionally, a multiple-group analysis was conducted to compare the responses of first-time visitors and repeat visitors. For this study, a self-administered questionnaire was used to survey 411 international tourists who were visiting Istanbul, Turkey, through convenience sampling. The findings indicated that cultural attractions at the destination impacted the overall satisfaction rating of the visitors, and that this specific satisfaction rating determined the loyalty of the tourist to return to the destination. This relationship between cultural attractions, satisfaction and visitor loyalty was a significant factor for both groups.
format	article
author	Ozan ATSIZ Orhan AKOVA
author_facet	Ozan ATSIZ Orhan AKOVA
author_sort	Ozan ATSIZ
title	Cultural Destination Attributes, Overall Tourist Satisfaction and Tourist Loyalty: First Timers versus Repeaters
title_short	Cultural Destination Attributes, Overall Tourist Satisfaction and Tourist Loyalty: First Timers versus Repeaters
title_full	Cultural Destination Attributes, Overall Tourist Satisfaction and Tourist Loyalty: First Timers versus Repeaters
title_fullStr	Cultural Destination Attributes, Overall Tourist Satisfaction and Tourist Loyalty: First Timers versus Repeaters
title_full_unstemmed	Cultural Destination Attributes, Overall Tourist Satisfaction and Tourist Loyalty: First Timers versus Repeaters
title_sort	cultural destination attributes, overall tourist satisfaction and tourist loyalty: first timers versus repeaters
publisher	Akdeniz University Tourism Faculty
publishDate	2021
url	https://doaj.org/article/168227a910b0489e91ff81e4664b9f90
work_keys_str_mv	AT ozanatsiz culturaldestinationattributesoveralltouristsatisfactionandtouristloyaltyfirsttimersversusrepeaters AT orhanakova culturaldestinationattributesoveralltouristsatisfactionandtouristloyaltyfirsttimersversusrepeaters
_version_	1718405103341273088

Cultural Destination Attributes, Overall Tourist Satisfaction and Tourist Loyalty: First Timers versus Repeaters

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