Patients and families strengthen COVID-19 communication across Los Angeles County

PFCCpartners supported Los Angeles County Department of Health Services to develop a Person Family Engaged Culture. When COVID-19 hit Los Angeles, system leaders understood the importance of keeping a pulse on what information people were looking for. With the continued support from PFCCpartners, a...

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Autores principales:	Lindsey Galli, Libby Hoy
Formato:	article
Lenguaje:	EN
Publicado:	The Beryl Institute 2020
Materias:	person-centered care patient and family centered care patient family engagement patients and families patient family advisory council communication los angeles county health system covid-19 Medicine (General) R5-920 Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/17182c6f6c3a48f39bea29cb3de063a6
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spelling	oai:doaj.org-article:17182c6f6c3a48f39bea29cb3de063a62021-11-15T04:31:20ZPatients and families strengthen COVID-19 communication across Los Angeles County2372-0247https://doaj.org/article/17182c6f6c3a48f39bea29cb3de063a62020-08-01T00:00:00Zhttps://pxjournal.org/journal/vol7/iss2/20https://doaj.org/toc/2372-0247PFCCpartners supported Los Angeles County Department of Health Services to develop a Person Family Engaged Culture. When COVID-19 hit Los Angeles, system leaders understood the importance of keeping a pulse on what information people were looking for. With the continued support from PFCCpartners, a survey of community members was conducted to understand their questions during this unprecedented time. The survey highlighted barriers to accessing supplies, refilling prescriptions and using technology for virtual appointments. Utilizing the survey questions, a small group discussion was held to deepen understanding of the barriers and challenges faced during the pandemic. These two engagement activities ensured LA County communications were accessible, informational and accurate. <strong>Experience Framework</strong> This article is associated with the Patient, Family & Community Engagement lens of The Beryl Institute Experience Framework. (<a href="http://bit.ly/ExperienceFramework">http://bit.ly/ExperienceFramework</a>) <ul> <li><a href="https://www.theberylinstitute.org/page/PXSEARCH#resource-list-all/?view_28_page=1&view_28_filters=%5B%7B%22field%22%3A%22field_38%22%2C%22operator%22%3A%22in%22%2C%22value%22%3A%5B%22PXJ%20Article%22%5D%7D%2C%7B%22field%22%3A%22field_20%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%2C%7B%22field%22%3A%22field_40%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%2C%22Patient%2C%20Family%20%26%20Community%20Engagement%22%5D%7D%2C%7B%22field%22%3A%22field_41%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%5D">Access other PXJ articles</a> related to this lens.</li> <li><a href="https://www.theberylinstitute.org/page/Ecosystem-PatientFamilyCommunityEngagement">Access other resources</a> related to this lens.</li> </ul>Lindsey GalliLibby HoyThe Beryl Institutearticleperson-centered carepatient and family centered carepatient family engagementpatients and familiespatient family advisory councilcommunicationlos angeles countyhealth systemcovid-19Medicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal (2020)
institution	DOAJ
collection	DOAJ
language	EN
topic	person-centered care patient and family centered care patient family engagement patients and families patient family advisory council communication los angeles county health system covid-19 Medicine (General) R5-920 Public aspects of medicine RA1-1270
spellingShingle	person-centered care patient and family centered care patient family engagement patients and families patient family advisory council communication los angeles county health system covid-19 Medicine (General) R5-920 Public aspects of medicine RA1-1270 Lindsey Galli Libby Hoy Patients and families strengthen COVID-19 communication across Los Angeles County
description	PFCCpartners supported Los Angeles County Department of Health Services to develop a Person Family Engaged Culture. When COVID-19 hit Los Angeles, system leaders understood the importance of keeping a pulse on what information people were looking for. With the continued support from PFCCpartners, a survey of community members was conducted to understand their questions during this unprecedented time. The survey highlighted barriers to accessing supplies, refilling prescriptions and using technology for virtual appointments. Utilizing the survey questions, a small group discussion was held to deepen understanding of the barriers and challenges faced during the pandemic. These two engagement activities ensured LA County communications were accessible, informational and accurate. <strong>Experience Framework</strong> This article is associated with the Patient, Family & Community Engagement lens of The Beryl Institute Experience Framework. (<a href="http://bit.ly/ExperienceFramework">http://bit.ly/ExperienceFramework</a>) <ul> <li><a href="https://www.theberylinstitute.org/page/PXSEARCH#resource-list-all/?view_28_page=1&view_28_filters=%5B%7B%22field%22%3A%22field_38%22%2C%22operator%22%3A%22in%22%2C%22value%22%3A%5B%22PXJ%20Article%22%5D%7D%2C%7B%22field%22%3A%22field_20%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%2C%7B%22field%22%3A%22field_40%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%2C%22Patient%2C%20Family%20%26%20Community%20Engagement%22%5D%7D%2C%7B%22field%22%3A%22field_41%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%5D">Access other PXJ articles</a> related to this lens.</li> <li><a href="https://www.theberylinstitute.org/page/Ecosystem-PatientFamilyCommunityEngagement">Access other resources</a> related to this lens.</li> </ul>
format	article
author	Lindsey Galli Libby Hoy
author_facet	Lindsey Galli Libby Hoy
author_sort	Lindsey Galli
title	Patients and families strengthen COVID-19 communication across Los Angeles County
title_short	Patients and families strengthen COVID-19 communication across Los Angeles County
title_full	Patients and families strengthen COVID-19 communication across Los Angeles County
title_fullStr	Patients and families strengthen COVID-19 communication across Los Angeles County
title_full_unstemmed	Patients and families strengthen COVID-19 communication across Los Angeles County
title_sort	patients and families strengthen covid-19 communication across los angeles county
publisher	The Beryl Institute
publishDate	2020
url	https://doaj.org/article/17182c6f6c3a48f39bea29cb3de063a6
work_keys_str_mv	AT lindseygalli patientsandfamiliesstrengthencovid19communicationacrosslosangelescounty AT libbyhoy patientsandfamiliesstrengthencovid19communicationacrosslosangelescounty
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Patients and families strengthen COVID-19 communication across Los Angeles County

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