Tren Layanan Referensi Virtual Studi Kualitatif Pada 12 Website Perpustakaan di Pulau Jawa

The virtual reference service (VRS) has been implemented by some libraries in Indonesia. This study aims to identify trends in VRS in some libraries in the Java Island. This research is a qualitative study using descriptive analysis presented as a percentage, then elaborated again with narration or...

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Autores principales:	Katrin Setio Devi, Indira Irawati
Formato:	article
Lenguaje:	ID
Publicado:	Institut Agama Islam Negeri (IAIN) Curup 2020
Materias:	virtual reference service library indonesia Bibliography. Library science. Information resources Z
Acceso en línea:	https://doaj.org/article/177252a1fae34476ad5225e86585a20d
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id	oai:doaj.org-article:177252a1fae34476ad5225e86585a20d
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spelling	oai:doaj.org-article:177252a1fae34476ad5225e86585a20d2021-11-11T07:43:27ZTren Layanan Referensi Virtual Studi Kualitatif Pada 12 Website Perpustakaan di Pulau Jawa2580-36542580-366210.29240/tik.v4i2.1778https://doaj.org/article/177252a1fae34476ad5225e86585a20d2020-12-01T00:00:00Zhttp://journal.iaincurup.ac.id/index.php/TI/article/view/1778https://doaj.org/toc/2580-3654https://doaj.org/toc/2580-3662The virtual reference service (VRS) has been implemented by some libraries in Indonesia. This study aims to identify trends in VRS in some libraries in the Java Island. This research is a qualitative study using descriptive analysis presented as a percentage, then elaborated again with narration or description associated with the field and theory. Using purposive sampling technique, selected 12 libraries to be analyzed on the website. The sample consists of public libraries and special libraries. The results form 12 library samples found to bring trends in the form of presenting referral services if sorted from the most used by the library are email (91%), web forms (75%), chat references (67%), and SMS (8%). Both email and web form used for VSR is using the library's public email. Chat references available on the web library use the Tawk Live Chat App, add on Dalet Galaxy, Whatsapp and Line. VRS in SMS form is only used by the National Library. Email is the most common format used as a communication tool in VRS followed by web forms, chat references and SMS. The results of this study can be used as material for consideration to develop format of VRS in Indonesian librariesKatrin Setio DeviIndira IrawatiInstitut Agama Islam Negeri (IAIN) Curuparticlevirtual reference servicelibraryindonesiaBibliography. Library science. Information resourcesZIDTik Ilmeu: Jurnal Ilmu Perpustakaan dan Informasi, Vol 4, Iss 2, Pp 143-158 (2020)
institution	DOAJ
collection	DOAJ
language	ID
topic	virtual reference service library indonesia Bibliography. Library science. Information resources Z
spellingShingle	virtual reference service library indonesia Bibliography. Library science. Information resources Z Katrin Setio Devi Indira Irawati Tren Layanan Referensi Virtual Studi Kualitatif Pada 12 Website Perpustakaan di Pulau Jawa
description	The virtual reference service (VRS) has been implemented by some libraries in Indonesia. This study aims to identify trends in VRS in some libraries in the Java Island. This research is a qualitative study using descriptive analysis presented as a percentage, then elaborated again with narration or description associated with the field and theory. Using purposive sampling technique, selected 12 libraries to be analyzed on the website. The sample consists of public libraries and special libraries. The results form 12 library samples found to bring trends in the form of presenting referral services if sorted from the most used by the library are email (91%), web forms (75%), chat references (67%), and SMS (8%). Both email and web form used for VSR is using the library's public email. Chat references available on the web library use the Tawk Live Chat App, add on Dalet Galaxy, Whatsapp and Line. VRS in SMS form is only used by the National Library. Email is the most common format used as a communication tool in VRS followed by web forms, chat references and SMS. The results of this study can be used as material for consideration to develop format of VRS in Indonesian libraries
format	article
author	Katrin Setio Devi Indira Irawati
author_facet	Katrin Setio Devi Indira Irawati
author_sort	Katrin Setio Devi
title	Tren Layanan Referensi Virtual Studi Kualitatif Pada 12 Website Perpustakaan di Pulau Jawa
title_short	Tren Layanan Referensi Virtual Studi Kualitatif Pada 12 Website Perpustakaan di Pulau Jawa
title_full	Tren Layanan Referensi Virtual Studi Kualitatif Pada 12 Website Perpustakaan di Pulau Jawa
title_fullStr	Tren Layanan Referensi Virtual Studi Kualitatif Pada 12 Website Perpustakaan di Pulau Jawa
title_full_unstemmed	Tren Layanan Referensi Virtual Studi Kualitatif Pada 12 Website Perpustakaan di Pulau Jawa
title_sort	tren layanan referensi virtual studi kualitatif pada 12 website perpustakaan di pulau jawa
publisher	Institut Agama Islam Negeri (IAIN) Curup
publishDate	2020
url	https://doaj.org/article/177252a1fae34476ad5225e86585a20d
work_keys_str_mv	AT katrinsetiodevi trenlayananreferensivirtualstudikualitatifpada12websiteperpustakaandipulaujawa AT indirairawati trenlayananreferensivirtualstudikualitatifpada12websiteperpustakaandipulaujawa
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Tren Layanan Referensi Virtual Studi Kualitatif Pada 12 Website Perpustakaan di Pulau Jawa

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