Strategies used to address challenges encountered during website development in South Africa

Background: Whether a website design is a simple static page of plain text, a complex e-commerce matrix or a progressive web application, the journey is riddled with challenges. In terms of online users, every second counts when interacting with a website. It is estimated that 2 seconds is the accep...

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Autores principales:	Josephine R. Chivinge, Shopee Dube, Patrick Ndayizigamiye
Formato:	article
Lenguaje:	EN
Publicado:	AOSIS 2021
Materias:	website development 7cs framework website development challenges website development strategies 7cs website development scheme 7cwd Management information systems T58.6-58.62 Information theory Q350-390
Acceso en línea:	https://doaj.org/article/1844fc16f02b4a96b8fa7be741dd588f
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spelling	oai:doaj.org-article:1844fc16f02b4a96b8fa7be741dd588f2021-11-24T07:48:28ZStrategies used to address challenges encountered during website development in South Africa2078-18651560-683X10.4102/sajim.v23i1.1373https://doaj.org/article/1844fc16f02b4a96b8fa7be741dd588f2021-10-01T00:00:00Zhttps://sajim.co.za/index.php/sajim/article/view/1373https://doaj.org/toc/2078-1865https://doaj.org/toc/1560-683XBackground: Whether a website design is a simple static page of plain text, a complex e-commerce matrix or a progressive web application, the journey is riddled with challenges. In terms of online users, every second counts when interacting with a website. It is estimated that 2 seconds is the acceptable webpage loading latency that users are willing to tolerate before abandoning a webpage. Users expect web applications to be more usable, reliable, secure, personalised and context-aware. Objectives: This study sought to identify the challenges faced and the strategies used during website development, and to then map a conceptual framework to address these challenges. Method: The 7Cs framework was the theoretical framework underpinning the study. Based on qualitative research, 12 website developers were sampled in Gauteng Province, South Africa, using non-probability sampling methods. Results: The 7Cs Website Development Scheme (7CWDS) charted from the research findings shows that the following strategies are essential in overcoming website development challenges: (1) good communication between developer and client, (2) agile planning and acceptance of project scope, (3) creation of website drafts and acceptance, (4) flexible website designs, (5) agile website development using a step-by-step approach, (6) website connections to Google Analytics, (7) connecting website to social media and (8) website cybersecurity scanning and testing. Conclusion: The study developed the 7CWDS as a toolkit that underlines critical strategies to address common challenges in website development, and presents them in a logical hierarchy and order of execution.Josephine R. ChivingeShopee DubePatrick NdayizigamiyeAOSISarticlewebsite development7cs frameworkwebsite development challengeswebsite development strategies7cs website development scheme7cwdManagement information systemsT58.6-58.62Information theoryQ350-390ENSouth African Journal of Information Management, Vol 23, Iss 1, Pp e1-e9 (2021)
institution	DOAJ
collection	DOAJ
language	EN
topic	website development 7cs framework website development challenges website development strategies 7cs website development scheme 7cwd Management information systems T58.6-58.62 Information theory Q350-390
spellingShingle	website development 7cs framework website development challenges website development strategies 7cs website development scheme 7cwd Management information systems T58.6-58.62 Information theory Q350-390 Josephine R. Chivinge Shopee Dube Patrick Ndayizigamiye Strategies used to address challenges encountered during website development in South Africa
description	Background: Whether a website design is a simple static page of plain text, a complex e-commerce matrix or a progressive web application, the journey is riddled with challenges. In terms of online users, every second counts when interacting with a website. It is estimated that 2 seconds is the acceptable webpage loading latency that users are willing to tolerate before abandoning a webpage. Users expect web applications to be more usable, reliable, secure, personalised and context-aware. Objectives: This study sought to identify the challenges faced and the strategies used during website development, and to then map a conceptual framework to address these challenges. Method: The 7Cs framework was the theoretical framework underpinning the study. Based on qualitative research, 12 website developers were sampled in Gauteng Province, South Africa, using non-probability sampling methods. Results: The 7Cs Website Development Scheme (7CWDS) charted from the research findings shows that the following strategies are essential in overcoming website development challenges: (1) good communication between developer and client, (2) agile planning and acceptance of project scope, (3) creation of website drafts and acceptance, (4) flexible website designs, (5) agile website development using a step-by-step approach, (6) website connections to Google Analytics, (7) connecting website to social media and (8) website cybersecurity scanning and testing. Conclusion: The study developed the 7CWDS as a toolkit that underlines critical strategies to address common challenges in website development, and presents them in a logical hierarchy and order of execution.
format	article
author	Josephine R. Chivinge Shopee Dube Patrick Ndayizigamiye
author_facet	Josephine R. Chivinge Shopee Dube Patrick Ndayizigamiye
author_sort	Josephine R. Chivinge
title	Strategies used to address challenges encountered during website development in South Africa
title_short	Strategies used to address challenges encountered during website development in South Africa
title_full	Strategies used to address challenges encountered during website development in South Africa
title_fullStr	Strategies used to address challenges encountered during website development in South Africa
title_full_unstemmed	Strategies used to address challenges encountered during website development in South Africa
title_sort	strategies used to address challenges encountered during website development in south africa
publisher	AOSIS
publishDate	2021
url	https://doaj.org/article/1844fc16f02b4a96b8fa7be741dd588f
work_keys_str_mv	AT josephinerchivinge strategiesusedtoaddresschallengesencounteredduringwebsitedevelopmentinsouthafrica AT shopeedube strategiesusedtoaddresschallengesencounteredduringwebsitedevelopmentinsouthafrica AT patrickndayizigamiye strategiesusedtoaddresschallengesencounteredduringwebsitedevelopmentinsouthafrica
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Strategies used to address challenges encountered during website development in South Africa

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