Behavioral approach to quality: An empirical study in Slovak SMEs

The outcome of our research is a proposal that will suggest development of the individual components of employee profile, with respect to supporting the behavioral component of employee profile by the enterprise, which should greatly participate in developing quality culture in the whole enterprise....

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Autores principales:	Ján Závadský, Denisa Malá, Dana Benčiková, Mariana Sedliačiková, Anna Šatanová
Formato:	article
Lenguaje:	EN
Publicado:	Taylor & Francis Group 2020
Materias:	quality behavioral approach enterprise employee profile Business HF5001-6182 Management. Industrial management HD28-70
Acceso en línea:	https://doaj.org/article/18af98928b6844dda1b6e9646287f211
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id	oai:doaj.org-article:18af98928b6844dda1b6e9646287f211
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spelling	oai:doaj.org-article:18af98928b6844dda1b6e9646287f2112021-12-02T17:00:22ZBehavioral approach to quality: An empirical study in Slovak SMEs2331-197510.1080/23311975.2020.1794678https://doaj.org/article/18af98928b6844dda1b6e9646287f2112020-01-01T00:00:00Zhttp://dx.doi.org/10.1080/23311975.2020.1794678https://doaj.org/toc/2331-1975The outcome of our research is a proposal that will suggest development of the individual components of employee profile, with respect to supporting the behavioral component of employee profile by the enterprise, which should greatly participate in developing quality culture in the whole enterprise. The object of our research is the individual component of the employee profile in an enterprise which uses the behavioral approach to quality; while the subject is the employees of SMEs in Slovakia. The sample representativeness, according to the selected criteria—size of enterprise and respondents’ gender, was confirmed by the Chi-square test. The main contribution of this paper should be seen in analyzing the levels of individual components of the employee profile as a part of the behavioral approach to quality management in Slovak SMEs. Among the individual components of the employee profile, a strong direct dependence was found, which means that by developing the affective and the cognitive components, the behavioral component develops as well. This further leads to a developing behavioral approach to quality management in Slovak small and medium enterprises.Ján ZávadskýDenisa MaláDana BenčikováMariana SedliačikováAnna ŠatanováTaylor & Francis Grouparticlequalitybehavioral approachenterpriseemployee profileBusinessHF5001-6182Management. Industrial managementHD28-70ENCogent Business & Management, Vol 7, Iss 1 (2020)
institution	DOAJ
collection	DOAJ
language	EN
topic	quality behavioral approach enterprise employee profile Business HF5001-6182 Management. Industrial management HD28-70
spellingShingle	quality behavioral approach enterprise employee profile Business HF5001-6182 Management. Industrial management HD28-70 Ján Závadský Denisa Malá Dana Benčiková Mariana Sedliačiková Anna Šatanová Behavioral approach to quality: An empirical study in Slovak SMEs
description	The outcome of our research is a proposal that will suggest development of the individual components of employee profile, with respect to supporting the behavioral component of employee profile by the enterprise, which should greatly participate in developing quality culture in the whole enterprise. The object of our research is the individual component of the employee profile in an enterprise which uses the behavioral approach to quality; while the subject is the employees of SMEs in Slovakia. The sample representativeness, according to the selected criteria—size of enterprise and respondents’ gender, was confirmed by the Chi-square test. The main contribution of this paper should be seen in analyzing the levels of individual components of the employee profile as a part of the behavioral approach to quality management in Slovak SMEs. Among the individual components of the employee profile, a strong direct dependence was found, which means that by developing the affective and the cognitive components, the behavioral component develops as well. This further leads to a developing behavioral approach to quality management in Slovak small and medium enterprises.
format	article
author	Ján Závadský Denisa Malá Dana Benčiková Mariana Sedliačiková Anna Šatanová
author_facet	Ján Závadský Denisa Malá Dana Benčiková Mariana Sedliačiková Anna Šatanová
author_sort	Ján Závadský
title	Behavioral approach to quality: An empirical study in Slovak SMEs
title_short	Behavioral approach to quality: An empirical study in Slovak SMEs
title_full	Behavioral approach to quality: An empirical study in Slovak SMEs
title_fullStr	Behavioral approach to quality: An empirical study in Slovak SMEs
title_full_unstemmed	Behavioral approach to quality: An empirical study in Slovak SMEs
title_sort	behavioral approach to quality: an empirical study in slovak smes
publisher	Taylor & Francis Group
publishDate	2020
url	https://doaj.org/article/18af98928b6844dda1b6e9646287f211
work_keys_str_mv	AT janzavadsky behavioralapproachtoqualityanempiricalstudyinslovaksmes AT denisamala behavioralapproachtoqualityanempiricalstudyinslovaksmes AT danabencikova behavioralapproachtoqualityanempiricalstudyinslovaksmes AT marianasedliacikova behavioralapproachtoqualityanempiricalstudyinslovaksmes AT annasatanova behavioralapproachtoqualityanempiricalstudyinslovaksmes
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Behavioral approach to quality: An empirical study in Slovak SMEs

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