Increasing Health Care Workers' Proficiency With Using Professional Medical Interpretation: A Workshop

Introduction Families with limited English proficiency are at risk for poor outcomes and medical errors due to barriers in communication. The use of professional medical interpretation has been linked to improved access to care, improved patient satisfaction, and better outcomes. However, medical in...

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Autores principales:	Jessica Jones, Kerrilynn Rice, Victor Cueto, Coralee Del Valle Mojica, Meghan Stawitcke, Sara Salem, Elizabeth Talley, Rebecca Blankenburg
Formato:	article
Lenguaje:	EN
Publicado:	Association of American Medical Colleges 2020
Materias:	Professional Medical Interpretation Workshop Communication Skills Cultural Competence Professionalism Diversity Medicine (General) R5-920 Education L
Acceso en línea:	https://doaj.org/article/19b441be603246928e30b0f6b6441d67
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spelling	oai:doaj.org-article:19b441be603246928e30b0f6b6441d672021-11-19T15:09:26ZIncreasing Health Care Workers' Proficiency With Using Professional Medical Interpretation: A Workshop10.15766/mep_2374-8265.110172374-8265https://doaj.org/article/19b441be603246928e30b0f6b6441d672020-11-01T00:00:00Zhttp://www.mededportal.org/doi/10.15766/mep_2374-8265.11017https://doaj.org/toc/2374-8265Introduction Families with limited English proficiency are at risk for poor outcomes and medical errors due to barriers in communication. The use of professional medical interpretation has been linked to improved access to care, improved patient satisfaction, and better outcomes. However, medical interpretation remains underutilized, and the literature lacks guidelines for training health care workers in its use. This workshop aims to teach the skills needed to access and appropriately use professional medical interpretation. Methods Our team included two residents, two fellows, two faculty members, and two fellowship coordinators. This 90-minute workshop targeted at health care workers included a warm-up activity, role-play with three different types of interpretation, and large-group discussion. Anonymous evaluations were collected at the end of the workshop. Results The workshop was presented at six academic conferences (three local, one regional, and two national). Postworkshop evaluations were collected from 53 participants from multiple health care backgrounds (including medical students, residents, and physicians). The majority of participants reported that the workshop met learning objectives (98%), represented a valuable use of time (98%), and included useful handouts (92%). In addition, 90% of participants reported that the information shared in the workshop would be applied to their medical practice. Themes that emerged from postworkshop evaluations included participants' intentions to change their practice, to augment training for other providers, and to pursue institutional change. Discussion This workshop fills an important gap in medical education and provides a comprehensive orientation to interpretation resources and best practices.Jessica JonesKerrilynn RiceVictor CuetoCoralee Del Valle MojicaMeghan StawitckeSara SalemElizabeth TalleyRebecca BlankenburgAssociation of American Medical CollegesarticleProfessional Medical InterpretationWorkshopCommunication SkillsCultural CompetenceProfessionalismDiversityMedicine (General)R5-920EducationLENMedEdPORTAL, Vol 16 (2020)
institution	DOAJ
collection	DOAJ
language	EN
topic	Professional Medical Interpretation Workshop Communication Skills Cultural Competence Professionalism Diversity Medicine (General) R5-920 Education L
spellingShingle	Professional Medical Interpretation Workshop Communication Skills Cultural Competence Professionalism Diversity Medicine (General) R5-920 Education L Jessica Jones Kerrilynn Rice Victor Cueto Coralee Del Valle Mojica Meghan Stawitcke Sara Salem Elizabeth Talley Rebecca Blankenburg Increasing Health Care Workers' Proficiency With Using Professional Medical Interpretation: A Workshop
description	Introduction Families with limited English proficiency are at risk for poor outcomes and medical errors due to barriers in communication. The use of professional medical interpretation has been linked to improved access to care, improved patient satisfaction, and better outcomes. However, medical interpretation remains underutilized, and the literature lacks guidelines for training health care workers in its use. This workshop aims to teach the skills needed to access and appropriately use professional medical interpretation. Methods Our team included two residents, two fellows, two faculty members, and two fellowship coordinators. This 90-minute workshop targeted at health care workers included a warm-up activity, role-play with three different types of interpretation, and large-group discussion. Anonymous evaluations were collected at the end of the workshop. Results The workshop was presented at six academic conferences (three local, one regional, and two national). Postworkshop evaluations were collected from 53 participants from multiple health care backgrounds (including medical students, residents, and physicians). The majority of participants reported that the workshop met learning objectives (98%), represented a valuable use of time (98%), and included useful handouts (92%). In addition, 90% of participants reported that the information shared in the workshop would be applied to their medical practice. Themes that emerged from postworkshop evaluations included participants' intentions to change their practice, to augment training for other providers, and to pursue institutional change. Discussion This workshop fills an important gap in medical education and provides a comprehensive orientation to interpretation resources and best practices.
format	article
author	Jessica Jones Kerrilynn Rice Victor Cueto Coralee Del Valle Mojica Meghan Stawitcke Sara Salem Elizabeth Talley Rebecca Blankenburg
author_facet	Jessica Jones Kerrilynn Rice Victor Cueto Coralee Del Valle Mojica Meghan Stawitcke Sara Salem Elizabeth Talley Rebecca Blankenburg
author_sort	Jessica Jones
title	Increasing Health Care Workers' Proficiency With Using Professional Medical Interpretation: A Workshop
title_short	Increasing Health Care Workers' Proficiency With Using Professional Medical Interpretation: A Workshop
title_full	Increasing Health Care Workers' Proficiency With Using Professional Medical Interpretation: A Workshop
title_fullStr	Increasing Health Care Workers' Proficiency With Using Professional Medical Interpretation: A Workshop
title_full_unstemmed	Increasing Health Care Workers' Proficiency With Using Professional Medical Interpretation: A Workshop
title_sort	increasing health care workers' proficiency with using professional medical interpretation: a workshop
publisher	Association of American Medical Colleges
publishDate	2020
url	https://doaj.org/article/19b441be603246928e30b0f6b6441d67
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Increasing Health Care Workers' Proficiency With Using Professional Medical Interpretation: A Workshop

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