A proposed instrument for assessing organizational citizenship behavior in BFSI companies in India

Though Organizational Citizenship Behavior is unenforceable by the organization, it promotes the effective functioning of the organization through a discretionary individual behavior of employees. In this regard, Organizational Citizenship Behavior contributes to the organization in many ways. Howev...

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Autor principal:	Shaad Habeeb
Formato:	article
Lenguaje:	EN
Publicado:	Taylor & Francis Group 2019
Materias:	extra role behavior hindi-english environment ocb dimensions rating scale banking & insurance sector Business HF5001-6182 Management. Industrial management HD28-70
Acceso en línea:	https://doaj.org/article/1a256c2269cb4aeb96fefb6679314c37
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spelling	oai:doaj.org-article:1a256c2269cb4aeb96fefb6679314c372021-12-02T16:07:29ZA proposed instrument for assessing organizational citizenship behavior in BFSI companies in India2331-197510.1080/23311975.2019.1625702https://doaj.org/article/1a256c2269cb4aeb96fefb6679314c372019-01-01T00:00:00Zhttp://dx.doi.org/10.1080/23311975.2019.1625702https://doaj.org/toc/2331-1975Though Organizational Citizenship Behavior is unenforceable by the organization, it promotes the effective functioning of the organization through a discretionary individual behavior of employees. In this regard, Organizational Citizenship Behavior contributes to the organization in many ways. However, due to cultural differences, dimensions of Organizational Citizenship Behavior may differ from country to country. In line with that, this paper explores the creation of an instrument for assessing Organizational Citizenship Behavior based on a study done in a Hindi-English environment involving public and private companies in the banking, finance, and insurance industry in India. Taking into account the high turbulence and considerable staff attrition in the banking, finance, and insurance sector that additionally increases pressure on employees to be effective performers within a stressful environment, this study intended to examine dimensions of Organizational Citizenship Behavior in this industry in New Delhi and the National Capital Territory of India. The study has used a descriptive research design and the quantitative approach. Specific items for the Organizational Citizenship Behavior assessment were selected for their reliability and quality using exploratory factor analysis and confirmatory factor analysis. The specific steps involved in these processes and resulting item inclusion are discussed in detail.Shaad HabeebTaylor & Francis Grouparticleextra role behaviorhindi-english environmentocb dimensionsrating scalebanking & insurance sectorBusinessHF5001-6182Management. Industrial managementHD28-70ENCogent Business & Management, Vol 6, Iss 1 (2019)
institution	DOAJ
collection	DOAJ
language	EN
topic	extra role behavior hindi-english environment ocb dimensions rating scale banking & insurance sector Business HF5001-6182 Management. Industrial management HD28-70
spellingShingle	extra role behavior hindi-english environment ocb dimensions rating scale banking & insurance sector Business HF5001-6182 Management. Industrial management HD28-70 Shaad Habeeb A proposed instrument for assessing organizational citizenship behavior in BFSI companies in India
description	Though Organizational Citizenship Behavior is unenforceable by the organization, it promotes the effective functioning of the organization through a discretionary individual behavior of employees. In this regard, Organizational Citizenship Behavior contributes to the organization in many ways. However, due to cultural differences, dimensions of Organizational Citizenship Behavior may differ from country to country. In line with that, this paper explores the creation of an instrument for assessing Organizational Citizenship Behavior based on a study done in a Hindi-English environment involving public and private companies in the banking, finance, and insurance industry in India. Taking into account the high turbulence and considerable staff attrition in the banking, finance, and insurance sector that additionally increases pressure on employees to be effective performers within a stressful environment, this study intended to examine dimensions of Organizational Citizenship Behavior in this industry in New Delhi and the National Capital Territory of India. The study has used a descriptive research design and the quantitative approach. Specific items for the Organizational Citizenship Behavior assessment were selected for their reliability and quality using exploratory factor analysis and confirmatory factor analysis. The specific steps involved in these processes and resulting item inclusion are discussed in detail.
format	article
author	Shaad Habeeb
author_facet	Shaad Habeeb
author_sort	Shaad Habeeb
title	A proposed instrument for assessing organizational citizenship behavior in BFSI companies in India
title_short	A proposed instrument for assessing organizational citizenship behavior in BFSI companies in India
title_full	A proposed instrument for assessing organizational citizenship behavior in BFSI companies in India
title_fullStr	A proposed instrument for assessing organizational citizenship behavior in BFSI companies in India
title_full_unstemmed	A proposed instrument for assessing organizational citizenship behavior in BFSI companies in India
title_sort	proposed instrument for assessing organizational citizenship behavior in bfsi companies in india
publisher	Taylor & Francis Group
publishDate	2019
url	https://doaj.org/article/1a256c2269cb4aeb96fefb6679314c37
work_keys_str_mv	AT shaadhabeeb aproposedinstrumentforassessingorganizationalcitizenshipbehaviorinbfsicompaniesinindia AT shaadhabeeb proposedinstrumentforassessingorganizationalcitizenshipbehaviorinbfsicompaniesinindia
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A proposed instrument for assessing organizational citizenship behavior in BFSI companies in India

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