How to build a robust provider improvement partnership program to enhance patient experience – A case study

Patient experience is emerging as a key differentiating factor in patients’ choice of healthcare system. Many healthcare organizations are attempting to improve their patient experience by data-driven, patient-centered initiatives. This involves engaging all staff along all the contact points of a p...

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Autores principales:	Venkat Iyer, Pamela Prissel, Karee Munson, Jennifer Eide, Rebecca Brustad, Nickie Kranz, Lukas Madson, Beverly Frase
Formato:	article
Lenguaje:	EN
Publicado:	The Beryl Institute 2018
Materias:	coaching patient experience provider communication change management relationship building shadowing Medicine (General) R5-920 Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/1a39eceed1944e4a868f1143101e1120
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spelling	oai:doaj.org-article:1a39eceed1944e4a868f1143101e11202021-11-15T04:25:45ZHow to build a robust provider improvement partnership program to enhance patient experience – A case study2372-0247https://doaj.org/article/1a39eceed1944e4a868f1143101e11202018-04-01T00:00:00Zhttps://pxjournal.org/journal/vol5/iss1/16https://doaj.org/toc/2372-0247Patient experience is emerging as a key differentiating factor in patients’ choice of healthcare system. Many healthcare organizations are attempting to improve their patient experience by data-driven, patient-centered initiatives. This involves engaging all staff along all the contact points of a patient’s journey in healthcare. Perhaps, the physicians or care providers are most important link in this chain but also the most challenging to engage in improvement efforts. Most healthcare organizations have some training or workshops to educate providers on communication skills and other tools to enhance patient experience. However, there seems to a paucity of a standardized approach or a roadmap to put together a robust physician or care provider coaching or improvement partnership program with patient experience (PX) staff. There seems to be several gaps in this process. The current article attempts to develop broad guidelines and suggest a roadmap to address these gaps. The article also suggests general templates for PX staff to use in conducting these improvement work with providers and suggestions for developing a standard physician observation or shadowing template for consistency. The article has woven several commonly used tools like motivational interviewing, change management (ADKAR model), and several communication tools to suggest a detailed blue print for provider patient experience improvement partnership.Venkat IyerPamela PrisselKaree MunsonJennifer EideRebecca BrustadNickie KranzLukas MadsonBeverly FraseThe Beryl Institutearticlecoachingpatient experienceprovidercommunicationchange managementrelationship buildingshadowingMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal (2018)
institution	DOAJ
collection	DOAJ
language	EN
topic	coaching patient experience provider communication change management relationship building shadowing Medicine (General) R5-920 Public aspects of medicine RA1-1270
spellingShingle	coaching patient experience provider communication change management relationship building shadowing Medicine (General) R5-920 Public aspects of medicine RA1-1270 Venkat Iyer Pamela Prissel Karee Munson Jennifer Eide Rebecca Brustad Nickie Kranz Lukas Madson Beverly Frase How to build a robust provider improvement partnership program to enhance patient experience – A case study
description	Patient experience is emerging as a key differentiating factor in patients’ choice of healthcare system. Many healthcare organizations are attempting to improve their patient experience by data-driven, patient-centered initiatives. This involves engaging all staff along all the contact points of a patient’s journey in healthcare. Perhaps, the physicians or care providers are most important link in this chain but also the most challenging to engage in improvement efforts. Most healthcare organizations have some training or workshops to educate providers on communication skills and other tools to enhance patient experience. However, there seems to a paucity of a standardized approach or a roadmap to put together a robust physician or care provider coaching or improvement partnership program with patient experience (PX) staff. There seems to be several gaps in this process. The current article attempts to develop broad guidelines and suggest a roadmap to address these gaps. The article also suggests general templates for PX staff to use in conducting these improvement work with providers and suggestions for developing a standard physician observation or shadowing template for consistency. The article has woven several commonly used tools like motivational interviewing, change management (ADKAR model), and several communication tools to suggest a detailed blue print for provider patient experience improvement partnership.
format	article
author	Venkat Iyer Pamela Prissel Karee Munson Jennifer Eide Rebecca Brustad Nickie Kranz Lukas Madson Beverly Frase
author_facet	Venkat Iyer Pamela Prissel Karee Munson Jennifer Eide Rebecca Brustad Nickie Kranz Lukas Madson Beverly Frase
author_sort	Venkat Iyer
title	How to build a robust provider improvement partnership program to enhance patient experience – A case study
title_short	How to build a robust provider improvement partnership program to enhance patient experience – A case study
title_full	How to build a robust provider improvement partnership program to enhance patient experience – A case study
title_fullStr	How to build a robust provider improvement partnership program to enhance patient experience – A case study
title_full_unstemmed	How to build a robust provider improvement partnership program to enhance patient experience – A case study
title_sort	how to build a robust provider improvement partnership program to enhance patient experience – a case study
publisher	The Beryl Institute
publishDate	2018
url	https://doaj.org/article/1a39eceed1944e4a868f1143101e1120
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How to build a robust provider improvement partnership program to enhance patient experience – A case study

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