A study of the satisfaction of the population of major Lithuanian cities with public transport services

The article analyzes an evaluation of consumer satisfaction with public transport services in the light of academic literature which highlights the importance of the public transport system and the features of public transport services. The article presents the most influential aspects of public tra...

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Autores principales:	Kristina Samašonok, Aldona Jarašūnienė, Margarita Išoraitė
Formato:	article
Lenguaje:	EN LT
Publicado:	Vilnius Gediminas Technical University 2021
Materias:	consumer satisfaction public transport public transport services public transport service quality estimates Business HF5001-6182
Acceso en línea:	https://doaj.org/article/1bd5db8d4a06431da22286dfca896d08
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spelling	oai:doaj.org-article:1bd5db8d4a06431da22286dfca896d082021-11-23T13:29:47ZA study of the satisfaction of the population of major Lithuanian cities with public transport services1648-06271822-420210.3846/btp.2021.14708https://doaj.org/article/1bd5db8d4a06431da22286dfca896d082021-10-01T00:00:00Zhttps://journals.vgtu.lt/index.php/BTP/article/view/14708https://doaj.org/toc/1648-0627https://doaj.org/toc/1822-4202The article analyzes an evaluation of consumer satisfaction with public transport services in the light of academic literature which highlights the importance of the public transport system and the features of public transport services. The article presents the most influential aspects of public transport services to consumer satisfaction, as evaluated by the residents of major Lithuanian cities. The opportunities for service quality improvements are also presented. In order to examine the elements of consumer satisfaction with public transport services in the major Lithuanian cities, a quantitative analysis was performed and the method of statistical analysis was applied. Student’s test was used to compare and analyze the evaluations by the residents of Vilnius and the residents of other major Lithuanian cities. The most influential elements to satisfaction with public transport services and the overall level of satisfaction with public transport services to the residents of major Lithuanian cities (N = 466) were determined. The research results and insights can be applied in planning the improvements of public transport services.Kristina SamašonokAldona JarašūnienėMargarita IšoraitėVilnius Gediminas Technical Universityarticleconsumer satisfactionpublic transportpublic transport servicespublic transport service qualityestimatesBusinessHF5001-6182ENLTBusiness: Theory and Practice, Vol 22, Iss 2, Pp 392-405 (2021)
institution	DOAJ
collection	DOAJ
language	EN LT
topic	consumer satisfaction public transport public transport services public transport service quality estimates Business HF5001-6182
spellingShingle	consumer satisfaction public transport public transport services public transport service quality estimates Business HF5001-6182 Kristina Samašonok Aldona Jarašūnienė Margarita Išoraitė A study of the satisfaction of the population of major Lithuanian cities with public transport services
description	The article analyzes an evaluation of consumer satisfaction with public transport services in the light of academic literature which highlights the importance of the public transport system and the features of public transport services. The article presents the most influential aspects of public transport services to consumer satisfaction, as evaluated by the residents of major Lithuanian cities. The opportunities for service quality improvements are also presented. In order to examine the elements of consumer satisfaction with public transport services in the major Lithuanian cities, a quantitative analysis was performed and the method of statistical analysis was applied. Student’s test was used to compare and analyze the evaluations by the residents of Vilnius and the residents of other major Lithuanian cities. The most influential elements to satisfaction with public transport services and the overall level of satisfaction with public transport services to the residents of major Lithuanian cities (N = 466) were determined. The research results and insights can be applied in planning the improvements of public transport services.
format	article
author	Kristina Samašonok Aldona Jarašūnienė Margarita Išoraitė
author_facet	Kristina Samašonok Aldona Jarašūnienė Margarita Išoraitė
author_sort	Kristina Samašonok
title	A study of the satisfaction of the population of major Lithuanian cities with public transport services
title_short	A study of the satisfaction of the population of major Lithuanian cities with public transport services
title_full	A study of the satisfaction of the population of major Lithuanian cities with public transport services
title_fullStr	A study of the satisfaction of the population of major Lithuanian cities with public transport services
title_full_unstemmed	A study of the satisfaction of the population of major Lithuanian cities with public transport services
title_sort	study of the satisfaction of the population of major lithuanian cities with public transport services
publisher	Vilnius Gediminas Technical University
publishDate	2021
url	https://doaj.org/article/1bd5db8d4a06431da22286dfca896d08
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A study of the satisfaction of the population of major Lithuanian cities with public transport services

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