Transforming care through bedside leader rounding: Use of handheld technology leads to improvement in perceived patient satisfaction

When consistently executed, leader rounding has the ability to capture actionable information ensuring delivery of safe and effective patient care, identifying excellence among staff, and bringing opportunities for improvement. Our team set out to create an effective, standardized approach to target...

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Autores principales:	Alison Tothy, Sunitha Sastry, Mary Springman, Heather Limper, John Fahrenbach, Susan Murphy
Formato:	article
Lenguaje:	EN
Publicado:	The Beryl Institute 2018
Materias:	patient experience patient satisfaction data-driven rounds Medicine (General) R5-920 Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/1c92c0669254436a9282c5ef4f5a6270
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spelling	oai:doaj.org-article:1c92c0669254436a9282c5ef4f5a62702021-11-15T04:25:59ZTransforming care through bedside leader rounding: Use of handheld technology leads to improvement in perceived patient satisfaction2372-0247https://doaj.org/article/1c92c0669254436a9282c5ef4f5a62702018-11-01T00:00:00Zhttps://pxjournal.org/journal/vol5/iss3/7https://doaj.org/toc/2372-0247When consistently executed, leader rounding has the ability to capture actionable information ensuring delivery of safe and effective patient care, identifying excellence among staff, and bringing opportunities for improvement. Our team set out to create an effective, standardized approach to targeted, daily, technology-driven leader rounding with the goal of integrating real-time patient feedback into the care experience. An application on handheld computer tablets was tailored and integrated with the hospital’s admission, discharge, and transfer (ADT) feed, allowing for streamlining of the rounding process by creation of workflow templates. Additionally, capabilities to receive and send alerts across disciplines were integrated in order to respond to patient concerns in real-time. Patients who perceived they were rounded on had 3.53 greater odds of reporting top box scores for Overall Rating of Care compared to patients who perceived they were not rounded on (p<0.001). Patients with documentation that rounding occurred, who also self-reported that rounding occurred, were at 3.43 greater odds of providing a top-box score than patients with documentation that rounding occurred but who did not perceive they were rounded on (p<0.001). Efforts to round and to ensure patients know they are being rounded on may lead to improved patient experience.Alison TothySunitha SastryMary SpringmanHeather LimperJohn FahrenbachSusan MurphyThe Beryl Institutearticlepatient experiencepatient satisfactiondata-driven roundsMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal (2018)
institution	DOAJ
collection	DOAJ
language	EN
topic	patient experience patient satisfaction data-driven rounds Medicine (General) R5-920 Public aspects of medicine RA1-1270
spellingShingle	patient experience patient satisfaction data-driven rounds Medicine (General) R5-920 Public aspects of medicine RA1-1270 Alison Tothy Sunitha Sastry Mary Springman Heather Limper John Fahrenbach Susan Murphy Transforming care through bedside leader rounding: Use of handheld technology leads to improvement in perceived patient satisfaction
description	When consistently executed, leader rounding has the ability to capture actionable information ensuring delivery of safe and effective patient care, identifying excellence among staff, and bringing opportunities for improvement. Our team set out to create an effective, standardized approach to targeted, daily, technology-driven leader rounding with the goal of integrating real-time patient feedback into the care experience. An application on handheld computer tablets was tailored and integrated with the hospital’s admission, discharge, and transfer (ADT) feed, allowing for streamlining of the rounding process by creation of workflow templates. Additionally, capabilities to receive and send alerts across disciplines were integrated in order to respond to patient concerns in real-time. Patients who perceived they were rounded on had 3.53 greater odds of reporting top box scores for Overall Rating of Care compared to patients who perceived they were not rounded on (p<0.001). Patients with documentation that rounding occurred, who also self-reported that rounding occurred, were at 3.43 greater odds of providing a top-box score than patients with documentation that rounding occurred but who did not perceive they were rounded on (p<0.001). Efforts to round and to ensure patients know they are being rounded on may lead to improved patient experience.
format	article
author	Alison Tothy Sunitha Sastry Mary Springman Heather Limper John Fahrenbach Susan Murphy
author_facet	Alison Tothy Sunitha Sastry Mary Springman Heather Limper John Fahrenbach Susan Murphy
author_sort	Alison Tothy
title	Transforming care through bedside leader rounding: Use of handheld technology leads to improvement in perceived patient satisfaction
title_short	Transforming care through bedside leader rounding: Use of handheld technology leads to improvement in perceived patient satisfaction
title_full	Transforming care through bedside leader rounding: Use of handheld technology leads to improvement in perceived patient satisfaction
title_fullStr	Transforming care through bedside leader rounding: Use of handheld technology leads to improvement in perceived patient satisfaction
title_full_unstemmed	Transforming care through bedside leader rounding: Use of handheld technology leads to improvement in perceived patient satisfaction
title_sort	transforming care through bedside leader rounding: use of handheld technology leads to improvement in perceived patient satisfaction
publisher	The Beryl Institute
publishDate	2018
url	https://doaj.org/article/1c92c0669254436a9282c5ef4f5a6270
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Transforming care through bedside leader rounding: Use of handheld technology leads to improvement in perceived patient satisfaction

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