Consumer side economic perception of telemedicine during COVID-19 era: A survey on Bangladesh's perspective

In Bangladesh, the telemedicine industry is one of the few industries able to flourish in the contemporary era of COVID-19. But to thrive, the industry must know the viewpoints of both consumers (those who are interested in availing the services of the industry) and non-consumers to overcome deficit...

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Autores principales:	Sheikh Elhum Uddin Quadery, Mehedi Hasan, Mohammad Monirujjaman Khan
Formato:	article
Lenguaje:	EN
Publicado:	Elsevier 2021
Materias:	Health economics Cost perspective Consumer satisfaction Perception survey Healthcare costs Health survey Computer applications to medicine. Medical informatics R858-859.7
Acceso en línea:	https://doaj.org/article/1e05045cb8ee4dff816a30e143ea8c7f
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spelling	oai:doaj.org-article:1e05045cb8ee4dff816a30e143ea8c7f2021-11-20T05:07:46ZConsumer side economic perception of telemedicine during COVID-19 era: A survey on Bangladesh's perspective2352-914810.1016/j.imu.2021.100797https://doaj.org/article/1e05045cb8ee4dff816a30e143ea8c7f2021-01-01T00:00:00Zhttp://www.sciencedirect.com/science/article/pii/S2352914821002665https://doaj.org/toc/2352-9148In Bangladesh, the telemedicine industry is one of the few industries able to flourish in the contemporary era of COVID-19. But to thrive, the industry must know the viewpoints of both consumers (those who are interested in availing the services of the industry) and non-consumers to overcome deficits. This should be done to maximize profits and give optimal utility to users so that the industry can be made sustainable in the long run. The main aim of this paper is to analyze the economic perception of both the telemedicine consumers and non-consumers of Bangladesh and the actions required to be taken to optimize them. A survey was developed with 18 questions divided into several parts relating to the health identity of the respondent, the respondents’ use of telemedicine, the analysis of the economic behaviors of the respondents with regards to telemedicine, and the consumer perception of the merits and demerits of telemedicine. The survey results show that about one-third has used some form of telemedicine during the COVID-19 pandemic. Among the telemedicine users, 48% used hospital-mandated telemedicine services whereas 41% used mobile telemedicine applications. The survey states that 75% were satisfied with the service they received. The average payment made by the respondent population was 532 Taka, and 62% of them thought that the amount they paid was justified. In conclusion, the results of this survey can be utilized in making economically viable telemedicine models that will give optimal utility to its consumers and help forecast the next stage of the industry for betterment in the health sector.Sheikh Elhum Uddin QuaderyMehedi HasanMohammad Monirujjaman KhanElsevierarticleHealth economicsCost perspectiveConsumer satisfactionPerception surveyHealthcare costsHealth surveyComputer applications to medicine. Medical informaticsR858-859.7ENInformatics in Medicine Unlocked, Vol 27, Iss , Pp 100797- (2021)
institution	DOAJ
collection	DOAJ
language	EN
topic	Health economics Cost perspective Consumer satisfaction Perception survey Healthcare costs Health survey Computer applications to medicine. Medical informatics R858-859.7
spellingShingle	Health economics Cost perspective Consumer satisfaction Perception survey Healthcare costs Health survey Computer applications to medicine. Medical informatics R858-859.7 Sheikh Elhum Uddin Quadery Mehedi Hasan Mohammad Monirujjaman Khan Consumer side economic perception of telemedicine during COVID-19 era: A survey on Bangladesh's perspective
description	In Bangladesh, the telemedicine industry is one of the few industries able to flourish in the contemporary era of COVID-19. But to thrive, the industry must know the viewpoints of both consumers (those who are interested in availing the services of the industry) and non-consumers to overcome deficits. This should be done to maximize profits and give optimal utility to users so that the industry can be made sustainable in the long run. The main aim of this paper is to analyze the economic perception of both the telemedicine consumers and non-consumers of Bangladesh and the actions required to be taken to optimize them. A survey was developed with 18 questions divided into several parts relating to the health identity of the respondent, the respondents’ use of telemedicine, the analysis of the economic behaviors of the respondents with regards to telemedicine, and the consumer perception of the merits and demerits of telemedicine. The survey results show that about one-third has used some form of telemedicine during the COVID-19 pandemic. Among the telemedicine users, 48% used hospital-mandated telemedicine services whereas 41% used mobile telemedicine applications. The survey states that 75% were satisfied with the service they received. The average payment made by the respondent population was 532 Taka, and 62% of them thought that the amount they paid was justified. In conclusion, the results of this survey can be utilized in making economically viable telemedicine models that will give optimal utility to its consumers and help forecast the next stage of the industry for betterment in the health sector.
format	article
author	Sheikh Elhum Uddin Quadery Mehedi Hasan Mohammad Monirujjaman Khan
author_facet	Sheikh Elhum Uddin Quadery Mehedi Hasan Mohammad Monirujjaman Khan
author_sort	Sheikh Elhum Uddin Quadery
title	Consumer side economic perception of telemedicine during COVID-19 era: A survey on Bangladesh's perspective
title_short	Consumer side economic perception of telemedicine during COVID-19 era: A survey on Bangladesh's perspective
title_full	Consumer side economic perception of telemedicine during COVID-19 era: A survey on Bangladesh's perspective
title_fullStr	Consumer side economic perception of telemedicine during COVID-19 era: A survey on Bangladesh's perspective
title_full_unstemmed	Consumer side economic perception of telemedicine during COVID-19 era: A survey on Bangladesh's perspective
title_sort	consumer side economic perception of telemedicine during covid-19 era: a survey on bangladesh's perspective
publisher	Elsevier
publishDate	2021
url	https://doaj.org/article/1e05045cb8ee4dff816a30e143ea8c7f
work_keys_str_mv	AT sheikhelhumuddinquadery consumersideeconomicperceptionoftelemedicineduringcovid19eraasurveyonbangladeshsperspective AT mehedihasan consumersideeconomicperceptionoftelemedicineduringcovid19eraasurveyonbangladeshsperspective AT mohammadmonirujjamankhan consumersideeconomicperceptionoftelemedicineduringcovid19eraasurveyonbangladeshsperspective
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Consumer side economic perception of telemedicine during COVID-19 era: A survey on Bangladesh's perspective

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