Improving the patient experience through a commit to sit service excellence initiative

Effective communication between nurses and patients positively impacts patient care, outcomes, and the patient experience.While in the hospital, patients receive information from multiple caregivers and are often overwhelmed and confused. Nurses make up the majority of interactions with patients and...

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Autor principal:	Cari Lidgett
Formato:	article
Lenguaje:	EN
Publicado:	The Beryl Institute 2016
Materias:	nurse communication patient experience commit to sit caring relationship press ganey satisfaction survey quality hcahps Medicine (General) R5-920 Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/1f14f89559df403391ff44f7b18a38d2
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spelling	oai:doaj.org-article:1f14f89559df403391ff44f7b18a38d22021-11-15T04:21:49ZImproving the patient experience through a commit to sit service excellence initiative2372-0247https://doaj.org/article/1f14f89559df403391ff44f7b18a38d22016-11-01T00:00:00Zhttps://pxjournal.org/journal/vol3/iss2/11https://doaj.org/toc/2372-0247Effective communication between nurses and patients positively impacts patient care, outcomes, and the patient experience.While in the hospital, patients receive information from multiple caregivers and are often overwhelmed and confused. Nurses make up the majority of interactions with patients and are in an ideal position to improve the patient experience from the front lines. The purpose of implementing the Commit to Sit service excellence initiative was to positively impact the patient’s perception of nurse communication by nurses sitting with their patients during each shift. Outcomes were measured by the overall nurse communication composite on the Press Ganey survey, as well as the composite components of treating patients with courtesy and respect, listening carefully, and explaining understandably. Patients perceive caregivers as spending more time at the bedside when sitting versus standing. <strong>Experience Framework</strong> This article is associated with the Culture & Leadership lens of The Beryl Institute Experience Framework. (<a href="http://bit.ly/ExperienceFramework" target="_blank">http://bit.ly/ExperienceFramework</a>) <ul> <li><a href="https://www.theberylinstitute.org/page/PXSEARCH#resource-list-all/?view_28_page=1&view_28_filters=%5B%7B%22field%22%3A%22field_38%22%2C%22operator%22%3A%22in%22%2C%22value%22%3A%5B%22PXJ%20Article%22%5D%7D%2C%7B%22field%22%3A%22field_20%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%2C%7B%22field%22%3A%22field_40%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%2C%22Culture%20%26%20Leadership%22%5D%7D%2C%7B%22field%22%3A%22field_41%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%5D" target="_blank">Access other PXJ articles</a> related to this lens.</li> <li><a href="https://www.theberylinstitute.org/page/Ecosystem-CultureLeadership" target="_blank">Access other resources</a> related to this lens</li> </ul>Cari LidgettThe Beryl Institutearticlenurse communicationpatient experiencecommit to sitcaringrelationshippress ganey satisfaction surveyqualityhcahpsMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal (2016)
institution	DOAJ
collection	DOAJ
language	EN
topic	nurse communication patient experience commit to sit caring relationship press ganey satisfaction survey quality hcahps Medicine (General) R5-920 Public aspects of medicine RA1-1270
spellingShingle	nurse communication patient experience commit to sit caring relationship press ganey satisfaction survey quality hcahps Medicine (General) R5-920 Public aspects of medicine RA1-1270 Cari Lidgett Improving the patient experience through a commit to sit service excellence initiative
description	Effective communication between nurses and patients positively impacts patient care, outcomes, and the patient experience.While in the hospital, patients receive information from multiple caregivers and are often overwhelmed and confused. Nurses make up the majority of interactions with patients and are in an ideal position to improve the patient experience from the front lines. The purpose of implementing the Commit to Sit service excellence initiative was to positively impact the patient’s perception of nurse communication by nurses sitting with their patients during each shift. Outcomes were measured by the overall nurse communication composite on the Press Ganey survey, as well as the composite components of treating patients with courtesy and respect, listening carefully, and explaining understandably. Patients perceive caregivers as spending more time at the bedside when sitting versus standing. <strong>Experience Framework</strong> This article is associated with the Culture & Leadership lens of The Beryl Institute Experience Framework. (<a href="http://bit.ly/ExperienceFramework" target="_blank">http://bit.ly/ExperienceFramework</a>) <ul> <li><a href="https://www.theberylinstitute.org/page/PXSEARCH#resource-list-all/?view_28_page=1&view_28_filters=%5B%7B%22field%22%3A%22field_38%22%2C%22operator%22%3A%22in%22%2C%22value%22%3A%5B%22PXJ%20Article%22%5D%7D%2C%7B%22field%22%3A%22field_20%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%2C%7B%22field%22%3A%22field_40%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%2C%22Culture%20%26%20Leadership%22%5D%7D%2C%7B%22field%22%3A%22field_41%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%5D" target="_blank">Access other PXJ articles</a> related to this lens.</li> <li><a href="https://www.theberylinstitute.org/page/Ecosystem-CultureLeadership" target="_blank">Access other resources</a> related to this lens</li> </ul>
format	article
author	Cari Lidgett
author_facet	Cari Lidgett
author_sort	Cari Lidgett
title	Improving the patient experience through a commit to sit service excellence initiative
title_short	Improving the patient experience through a commit to sit service excellence initiative
title_full	Improving the patient experience through a commit to sit service excellence initiative
title_fullStr	Improving the patient experience through a commit to sit service excellence initiative
title_full_unstemmed	Improving the patient experience through a commit to sit service excellence initiative
title_sort	improving the patient experience through a commit to sit service excellence initiative
publisher	The Beryl Institute
publishDate	2016
url	https://doaj.org/article/1f14f89559df403391ff44f7b18a38d2
work_keys_str_mv	AT carilidgett improvingthepatientexperiencethroughacommittositserviceexcellenceinitiative
_version_	1718428853952577536

Improving the patient experience through a commit to sit service excellence initiative

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