SENSE OF ORGANIZATIONAL BELONGING AND CUSTOMER RELATIONS OF THE PERSONNEL IN BANKING SECTOR

Nowadays, organizations have to change the structure about organizational belonging, satisfaction, commitment, performance, organizational region and organizational culture for productivity of production and management of goods and services in the face of changing demands for efficiency. In particul...

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Autores principales:	Ebru ONURLUBAŞ, Senem DEMİRKIRAN, Neslihan YILMAZ
Formato:	article
Lenguaje:	DE EN FR TR
Publicado:	Fırat University 2019
Materias:	belonging, satisfaction, expectations, banking sector, chi square Social Sciences H Social sciences (General) H1-99
Acceso en línea:	https://doaj.org/article/1f6a391aa273441ea95126185111c105
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spelling	oai:doaj.org-article:1f6a391aa273441ea95126185111c1052021-11-24T09:20:53ZSENSE OF ORGANIZATIONAL BELONGING AND CUSTOMER RELATIONS OF THE PERSONNEL IN BANKING SECTOR2148-416310.9761/JASSS3181https://doaj.org/article/1f6a391aa273441ea95126185111c1052019-08-01T00:00:00Zhttps://jasstudies.com/index.jsp?mod=tammetin&makaleadi=1072501485_10-Yrd.%20Do%C3%A7.%20Dr.%20Ebru%20ONURLUBA%C5%9E1.pdf&key=27688https://doaj.org/toc/2148-4163Nowadays, organizations have to change the structure about organizational belonging, satisfaction, commitment, performance, organizational region and organizational culture for productivity of production and management of goods and services in the face of changing demands for efficiency. In particular, changing management approach, has increased the organization's human element put to forward. In this situation, companies are trying a variety of techniques to extract the highest level of efficiency in every aspect of the human element. At the beginning of this techniques, productivity is located at maximizes organizational commitment and belonging. This study was conducted to determine to sense of belonging and satisfaction of employees the institution in the district of Edirne Kesan bank branches. The data used were obtained from surveys conducted face to face interviews with 63 people in this study. According to findings, while employees felt a sense of belonging against the institution of 66.7%, they didn’t feel sense of belonging 33.3%. 87.3% of the respondents stated that the work environment is suitable to the operation of the physical facilities. With the chi-square analysis, expectations from the organization, relations between gender and the personnel’s success evaluation of the organization, the personnel’s sense of belonging to the organization and their customer relations have been determined in the study.Ebru ONURLUBAŞSenem DEMİRKIRANNeslihan YILMAZFırat Universityarticlebelonging, satisfaction, expectations, banking sector, chisquareSocial SciencesHSocial sciences (General)H1-99DEENFRTRJournal of Academic Social Science Studies , Vol 8, Iss 41, Pp 147-159 (2019)
institution	DOAJ
collection	DOAJ
language	DE EN FR TR
topic	belonging, satisfaction, expectations, banking sector, chi square Social Sciences H Social sciences (General) H1-99
spellingShingle	belonging, satisfaction, expectations, banking sector, chi square Social Sciences H Social sciences (General) H1-99 Ebru ONURLUBAŞ Senem DEMİRKIRAN Neslihan YILMAZ SENSE OF ORGANIZATIONAL BELONGING AND CUSTOMER RELATIONS OF THE PERSONNEL IN BANKING SECTOR
description	Nowadays, organizations have to change the structure about organizational belonging, satisfaction, commitment, performance, organizational region and organizational culture for productivity of production and management of goods and services in the face of changing demands for efficiency. In particular, changing management approach, has increased the organization's human element put to forward. In this situation, companies are trying a variety of techniques to extract the highest level of efficiency in every aspect of the human element. At the beginning of this techniques, productivity is located at maximizes organizational commitment and belonging. This study was conducted to determine to sense of belonging and satisfaction of employees the institution in the district of Edirne Kesan bank branches. The data used were obtained from surveys conducted face to face interviews with 63 people in this study. According to findings, while employees felt a sense of belonging against the institution of 66.7%, they didn’t feel sense of belonging 33.3%. 87.3% of the respondents stated that the work environment is suitable to the operation of the physical facilities. With the chi-square analysis, expectations from the organization, relations between gender and the personnel’s success evaluation of the organization, the personnel’s sense of belonging to the organization and their customer relations have been determined in the study.
format	article
author	Ebru ONURLUBAŞ Senem DEMİRKIRAN Neslihan YILMAZ
author_facet	Ebru ONURLUBAŞ Senem DEMİRKIRAN Neslihan YILMAZ
author_sort	Ebru ONURLUBAŞ
title	SENSE OF ORGANIZATIONAL BELONGING AND CUSTOMER RELATIONS OF THE PERSONNEL IN BANKING SECTOR
title_short	SENSE OF ORGANIZATIONAL BELONGING AND CUSTOMER RELATIONS OF THE PERSONNEL IN BANKING SECTOR
title_full	SENSE OF ORGANIZATIONAL BELONGING AND CUSTOMER RELATIONS OF THE PERSONNEL IN BANKING SECTOR
title_fullStr	SENSE OF ORGANIZATIONAL BELONGING AND CUSTOMER RELATIONS OF THE PERSONNEL IN BANKING SECTOR
title_full_unstemmed	SENSE OF ORGANIZATIONAL BELONGING AND CUSTOMER RELATIONS OF THE PERSONNEL IN BANKING SECTOR
title_sort	sense of organizational belonging and customer relations of the personnel in banking sector
publisher	Fırat University
publishDate	2019
url	https://doaj.org/article/1f6a391aa273441ea95126185111c105
work_keys_str_mv	AT ebruonurlubas senseoforganizationalbelongingandcustomerrelationsofthepersonnelinbankingsector AT senemdemirkiran senseoforganizationalbelongingandcustomerrelationsofthepersonnelinbankingsector AT neslihanyilmaz senseoforganizationalbelongingandcustomerrelationsofthepersonnelinbankingsector
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SENSE OF ORGANIZATIONAL BELONGING AND CUSTOMER RELATIONS OF THE PERSONNEL IN BANKING SECTOR

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