EVALUATION OF FACTORS AFFECTING LEVELS OF SATISFACTION FROM MUNICIPAL SERVICES: THE CASE OF İZMİR MUNICIPALITY

In recent years, municipalities with significant changes in their structure and functioning have begun to give more importance to the quality of service provided to the community and to the satisfaction from these services. Municipalities are the leading units in the case of public service for local...

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Autores principales:	İlker DAŞTAN, Mehmet Erdem DELİCE
Formato:	article
Lenguaje:	DE EN FR TR
Publicado:	Fırat University 2019
Materias:	local management satisfaction municipality service izmir Social Sciences H Social sciences (General) H1-99
Acceso en línea:	https://doaj.org/article/2008517787c947f39452a0aa1585b37f
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id	oai:doaj.org-article:2008517787c947f39452a0aa1585b37f
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spelling	oai:doaj.org-article:2008517787c947f39452a0aa1585b37f2021-11-24T09:20:56ZEVALUATION OF FACTORS AFFECTING LEVELS OF SATISFACTION FROM MUNICIPAL SERVICES: THE CASE OF İZMİR MUNICIPALITY2148-416310.9761/JASSS2740https://doaj.org/article/2008517787c947f39452a0aa1585b37f2019-08-01T00:00:00Zhttps://jasstudies.com/index.jsp?mod=tammetin&makaleadi=1773570315_14-Yrd.%20Do%C3%A7.%20Dr.%20%C4%B0lker%20DA%C5%9ETAN.pdf&key=27355https://doaj.org/toc/2148-4163In recent years, municipalities with significant changes in their structure and functioning have begun to give more importance to the quality of service provided to the community and to the satisfaction from these services. Municipalities are the leading units in the case of public service for local citizens as the most important institution of local governments. They are expected to thoroughly consider the expectations of their citizens and provide service in accordance with these expectations. There are significant differences in the expectations of citizens from municipal services and thus satisfaction of the citizens. The aim of the study is to measure satisfaction levels of citizens residing in town of Izmir from municipal services and to determine several personal, socio-economic and demographic factors affecting these levels of satisfaction by conducting a survey to 417 randomly selected citizens in 2014. The results demonstrate that there are statistically significant differences between levels of satisfaction and age, gender, marital status, and education levels of citizens. Men and married citizens are more satisfied from municipal services than their counterparts while the satisfaction levels decrease as citizens are younger or have higher education levels. Furthermore, the similarities and differences of this study from studies in literature are compared and several suggestions are made for improving local government policies.İlker DAŞTANMehmet Erdem DELİCEFırat Universityarticlelocal managementsatisfactionmunicipalityserviceizmirSocial SciencesHSocial sciences (General)H1-99DEENFRTRJournal of Academic Social Science Studies , Vol 8, Iss 32, Pp 203-223 (2019)
institution	DOAJ
collection	DOAJ
language	DE EN FR TR
topic	local management satisfaction municipality service izmir Social Sciences H Social sciences (General) H1-99
spellingShingle	local management satisfaction municipality service izmir Social Sciences H Social sciences (General) H1-99 İlker DAŞTAN Mehmet Erdem DELİCE EVALUATION OF FACTORS AFFECTING LEVELS OF SATISFACTION FROM MUNICIPAL SERVICES: THE CASE OF İZMİR MUNICIPALITY
description	In recent years, municipalities with significant changes in their structure and functioning have begun to give more importance to the quality of service provided to the community and to the satisfaction from these services. Municipalities are the leading units in the case of public service for local citizens as the most important institution of local governments. They are expected to thoroughly consider the expectations of their citizens and provide service in accordance with these expectations. There are significant differences in the expectations of citizens from municipal services and thus satisfaction of the citizens. The aim of the study is to measure satisfaction levels of citizens residing in town of Izmir from municipal services and to determine several personal, socio-economic and demographic factors affecting these levels of satisfaction by conducting a survey to 417 randomly selected citizens in 2014. The results demonstrate that there are statistically significant differences between levels of satisfaction and age, gender, marital status, and education levels of citizens. Men and married citizens are more satisfied from municipal services than their counterparts while the satisfaction levels decrease as citizens are younger or have higher education levels. Furthermore, the similarities and differences of this study from studies in literature are compared and several suggestions are made for improving local government policies.
format	article
author	İlker DAŞTAN Mehmet Erdem DELİCE
author_facet	İlker DAŞTAN Mehmet Erdem DELİCE
author_sort	İlker DAŞTAN
title	EVALUATION OF FACTORS AFFECTING LEVELS OF SATISFACTION FROM MUNICIPAL SERVICES: THE CASE OF İZMİR MUNICIPALITY
title_short	EVALUATION OF FACTORS AFFECTING LEVELS OF SATISFACTION FROM MUNICIPAL SERVICES: THE CASE OF İZMİR MUNICIPALITY
title_full	EVALUATION OF FACTORS AFFECTING LEVELS OF SATISFACTION FROM MUNICIPAL SERVICES: THE CASE OF İZMİR MUNICIPALITY
title_fullStr	EVALUATION OF FACTORS AFFECTING LEVELS OF SATISFACTION FROM MUNICIPAL SERVICES: THE CASE OF İZMİR MUNICIPALITY
title_full_unstemmed	EVALUATION OF FACTORS AFFECTING LEVELS OF SATISFACTION FROM MUNICIPAL SERVICES: THE CASE OF İZMİR MUNICIPALITY
title_sort	evaluation of factors affecting levels of satisfaction from municipal services: the case of i̇zmi̇r municipality
publisher	Fırat University
publishDate	2019
url	https://doaj.org/article/2008517787c947f39452a0aa1585b37f
work_keys_str_mv	AT ilkerdastan evaluationoffactorsaffectinglevelsofsatisfactionfrommunicipalservicesthecaseofizmirmunicipality AT mehmeterdemdelice evaluationoffactorsaffectinglevelsofsatisfactionfrommunicipalservicesthecaseofizmirmunicipality
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EVALUATION OF FACTORS AFFECTING LEVELS OF SATISFACTION FROM MUNICIPAL SERVICES: THE CASE OF İZMİR MUNICIPALITY

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