Cita APA (7a ed.)

Finder, J., Proske, A., Overton, J., Garcia, E., & Frumovitz, M. (2020). A comprehensive call center supporting safe, efficient operations during a pandemic. The Beryl Institute.

Cita Chicago Style (17a ed.)

Finder, Janice, Ashlyn Proske, Judy Overton, Elizabeth Garcia, y Michael Frumovitz. A Comprehensive Call Center Supporting Safe, Efficient Operations During a Pandemic. The Beryl Institute, 2020.

Cita MLA (8a ed.)

Finder, Janice, et al. A Comprehensive Call Center Supporting Safe, Efficient Operations During a Pandemic. The Beryl Institute, 2020.