Finder, J., Proske, A., Overton, J., Garcia, E., & Frumovitz, M. (2020). A comprehensive call center supporting safe, efficient operations during a pandemic. The Beryl Institute.
Style de citation Chicago (17e éd.)Finder, Janice, Ashlyn Proske, Judy Overton, Elizabeth Garcia, et Michael Frumovitz. A Comprehensive Call Center Supporting Safe, Efficient Operations During a Pandemic. The Beryl Institute, 2020.
Style de citation MLA (8e éd.)Finder, Janice, et al. A Comprehensive Call Center Supporting Safe, Efficient Operations During a Pandemic. The Beryl Institute, 2020.
Attention : ces citations peuvent ne pas être correctes à 100%.