A comprehensive call center supporting safe, efficient operations during a pandemic

Research has shown that a comprehensive call center can support a safe, efficient, and quality experience for patients and their families. When a patient receives a cancer diagnosis, the stakes are already high. Add a pandemic to an immunocompromised patient population and fear escalates. In order t...

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Autores principales: Janice Finder, Ashlyn Proske, Judy Overton, Elizabeth Garcia, Michael Frumovitz
Formato: article
Lenguaje:EN
Publicado: The Beryl Institute 2020
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Acceso en línea:https://doaj.org/article/21dd09149565410f94e58f6eeaa6afa7
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