Factors Affecting Patient Perceptions and Satisfaction with Telemedicine in Outpatient Clinics

Despite the increasing use of telemedicine, patients’ views on telemedicine remain unclear. This study aimed to understand factors affecting patient perceptions and satisfaction with telemedicine services. 235 patients were surveyed on accessibility to telemedicine clinics, medical specialities and...

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Autores principales:	SA Abdulwahab, HS Zedan
Formato:	article
Lenguaje:	EN
Publicado:	SAGE Publishing 2021
Materias:	Medicine (General) R5-920
Acceso en línea:	https://doaj.org/article/23a80e62c9fc4c6b98d174b9fd5b4688
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spelling	oai:doaj.org-article:23a80e62c9fc4c6b98d174b9fd5b46882021-12-01T23:04:25ZFactors Affecting Patient Perceptions and Satisfaction with Telemedicine in Outpatient Clinics2374-374310.1177/23743735211063780https://doaj.org/article/23a80e62c9fc4c6b98d174b9fd5b46882021-11-01T00:00:00Zhttps://doi.org/10.1177/23743735211063780https://doaj.org/toc/2374-3743Despite the increasing use of telemedicine, patients’ views on telemedicine remain unclear. This study aimed to understand factors affecting patient perceptions and satisfaction with telemedicine services. 235 patients were surveyed on accessibility to telemedicine clinics, medical specialities and satisfaction with the services. 58.3% confirmed having a stable internet connection, 24.3% used telemedicine services in internal medicine clinics, and only 5.1% accessed the telemedicine services in psychiatry clinics. 68.5% used the telephone to access telemedicine service, while only 6.4% used the hotline. Over half of patients confirmed their ability to hear clearly and speak easily with their healthcare providers during their consultations. 55.7% confirmed they were satisfied with their telemedicine experience, while 23.4% were neutral and 8.9% were unsatisfied. There was a significant difference in the rates of satisfaction between female and male respondents (p-value<0.001). Those with stable internet connection had significantly higher satisfaction rates with telemedicine services (p-value<0.001). The rates of satisfaction with telemedicine services were significantly higher in Cardiology and Orthopaedic clinics. Larger multi-center studies examining other factors affecting patients’ satisfaction are recommended.SA AbdulwahabHS ZedanSAGE PublishingarticleMedicine (General)R5-920ENJournal of Patient Experience, Vol 8 (2021)
institution	DOAJ
collection	DOAJ
language	EN
topic	Medicine (General) R5-920
spellingShingle	Medicine (General) R5-920 SA Abdulwahab HS Zedan Factors Affecting Patient Perceptions and Satisfaction with Telemedicine in Outpatient Clinics
description	Despite the increasing use of telemedicine, patients’ views on telemedicine remain unclear. This study aimed to understand factors affecting patient perceptions and satisfaction with telemedicine services. 235 patients were surveyed on accessibility to telemedicine clinics, medical specialities and satisfaction with the services. 58.3% confirmed having a stable internet connection, 24.3% used telemedicine services in internal medicine clinics, and only 5.1% accessed the telemedicine services in psychiatry clinics. 68.5% used the telephone to access telemedicine service, while only 6.4% used the hotline. Over half of patients confirmed their ability to hear clearly and speak easily with their healthcare providers during their consultations. 55.7% confirmed they were satisfied with their telemedicine experience, while 23.4% were neutral and 8.9% were unsatisfied. There was a significant difference in the rates of satisfaction between female and male respondents (p-value<0.001). Those with stable internet connection had significantly higher satisfaction rates with telemedicine services (p-value<0.001). The rates of satisfaction with telemedicine services were significantly higher in Cardiology and Orthopaedic clinics. Larger multi-center studies examining other factors affecting patients’ satisfaction are recommended.
format	article
author	SA Abdulwahab HS Zedan
author_facet	SA Abdulwahab HS Zedan
author_sort	SA Abdulwahab
title	Factors Affecting Patient Perceptions and Satisfaction with Telemedicine in Outpatient Clinics
title_short	Factors Affecting Patient Perceptions and Satisfaction with Telemedicine in Outpatient Clinics
title_full	Factors Affecting Patient Perceptions and Satisfaction with Telemedicine in Outpatient Clinics
title_fullStr	Factors Affecting Patient Perceptions and Satisfaction with Telemedicine in Outpatient Clinics
title_full_unstemmed	Factors Affecting Patient Perceptions and Satisfaction with Telemedicine in Outpatient Clinics
title_sort	factors affecting patient perceptions and satisfaction with telemedicine in outpatient clinics
publisher	SAGE Publishing
publishDate	2021
url	https://doaj.org/article/23a80e62c9fc4c6b98d174b9fd5b4688
work_keys_str_mv	AT saabdulwahab factorsaffectingpatientperceptionsandsatisfactionwithtelemedicineinoutpatientclinics AT hszedan factorsaffectingpatientperceptionsandsatisfactionwithtelemedicineinoutpatientclinics
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Factors Affecting Patient Perceptions and Satisfaction with Telemedicine in Outpatient Clinics

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