Reframing the work on patient experience improvement
In reframing the work on patient experience improvement Dr. Jocelyn Cornwell, chief executive of The Point of Care Foundation, challenges us to broaden our view on what is necessary to impact patient experience efforts. From a defined need to reduce avoidable suffering associated with health care de...
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The Beryl Institute
2015
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| Acceso en línea: | https://doaj.org/article/259006d500d544f2ae3f6ba7d71778b1 |
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oai:doaj.org-article:259006d500d544f2ae3f6ba7d71778b12021-11-15T03:56:00ZReframing the work on patient experience improvement2372-0247https://doaj.org/article/259006d500d544f2ae3f6ba7d71778b12015-04-01T00:00:00Zhttps://pxjournal.org/journal/vol2/iss1/3https://doaj.org/toc/2372-0247In reframing the work on patient experience improvement Dr. Jocelyn Cornwell, chief executive of The Point of Care Foundation, challenges us to broaden our view on what is necessary to impact patient experience efforts. From a defined need to reduce avoidable suffering associated with health care delivery dysfunction, she suggests we extend the discussion in two ways: First, to include a concern for staff engagement, experience and well-being, and second, to position patient experience improvement as one type of quality improvement (QI) in healthcare, and urge practitioners to pay more attention to the lessons from QI in other domains. High quality, reliable patient experience is a primary goal in healthcare alongside others; too often it is treated as separate from other quality goals, deprived of the resources those goals command and taken less seriously. By broadening our view on patient experience improvement, Dr. Cornwell offers we will find not only greater engagement from all participants in healthcare, but also positive and sustained outcomes.Jocelyn CornwellThe Beryl Institutearticlepatient experiencestaff engagementemployee engagementquality improvementnhsquadruple aimMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal (2015) |
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DOAJ |
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DOAJ |
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EN |
| topic |
patient experience staff engagement employee engagement quality improvement nhs quadruple aim Medicine (General) R5-920 Public aspects of medicine RA1-1270 |
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patient experience staff engagement employee engagement quality improvement nhs quadruple aim Medicine (General) R5-920 Public aspects of medicine RA1-1270 Jocelyn Cornwell Reframing the work on patient experience improvement |
| description |
In reframing the work on patient experience improvement Dr. Jocelyn Cornwell, chief executive of The Point of Care Foundation, challenges us to broaden our view on what is necessary to impact patient experience efforts. From a defined need to reduce avoidable suffering associated with health care delivery dysfunction, she suggests we extend the discussion in two ways: First, to include a concern for staff engagement, experience and well-being, and second, to position patient experience improvement as one type of quality improvement (QI) in healthcare, and urge practitioners to pay more attention to the lessons from QI in other domains. High quality, reliable patient experience is a primary goal in healthcare alongside others; too often it is treated as separate from other quality goals, deprived of the resources those goals command and taken less seriously. By broadening our view on patient experience improvement, Dr. Cornwell offers we will find not only greater engagement from all participants in healthcare, but also positive and sustained outcomes. |
| format |
article |
| author |
Jocelyn Cornwell |
| author_facet |
Jocelyn Cornwell |
| author_sort |
Jocelyn Cornwell |
| title |
Reframing the work on patient experience improvement |
| title_short |
Reframing the work on patient experience improvement |
| title_full |
Reframing the work on patient experience improvement |
| title_fullStr |
Reframing the work on patient experience improvement |
| title_full_unstemmed |
Reframing the work on patient experience improvement |
| title_sort |
reframing the work on patient experience improvement |
| publisher |
The Beryl Institute |
| publishDate |
2015 |
| url |
https://doaj.org/article/259006d500d544f2ae3f6ba7d71778b1 |
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AT jocelyncornwell reframingtheworkonpatientexperienceimprovement |
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