An extensive review of patient satisfaction with healthcare services in Bangladesh
Patient satisfaction is a useful measure for providing quality indicators in healthcare services. Assessing patients’ satisfaction is important since it often helps, in absence of healthcare service quality indicators, to determine the quality of health-care delivery and health system responsiveness...
Guardado en:
| Autor principal: | |
|---|---|
| Formato: | article |
| Lenguaje: | EN |
| Publicado: |
The Beryl Institute
2020
|
| Materias: | |
| Acceso en línea: | https://doaj.org/article/2760d0f462694624a459402c82f41f2e |
| Etiquetas: |
Agregar Etiqueta
Sin Etiquetas, Sea el primero en etiquetar este registro!
|
| id |
oai:doaj.org-article:2760d0f462694624a459402c82f41f2e |
|---|---|
| record_format |
dspace |
| spelling |
oai:doaj.org-article:2760d0f462694624a459402c82f41f2e2021-11-15T04:31:19ZAn extensive review of patient satisfaction with healthcare services in Bangladesh2372-0247https://doaj.org/article/2760d0f462694624a459402c82f41f2e2020-08-01T00:00:00Zhttps://pxjournal.org/journal/vol7/iss2/14https://doaj.org/toc/2372-0247Patient satisfaction is a useful measure for providing quality indicators in healthcare services. Assessing patients’ satisfaction is important since it often helps, in absence of healthcare service quality indicators, to determine the quality of health-care delivery and health system responsiveness. Higher levels of patient satisfaction indicate higher levels of patient empowerment, commitment to care and compliance to recommended management–all of which results in better health outcomes. Concern over the quality of healthcare services in Bangladesh has resulted in a loss of faith in healthcare providers, low utilization of public health facilities, and increased outflows of patients from Bangladesh to hospitals abroad. The main barriers to accessing health services are inadequate services and poor quality of existing facilities, shortage of medical supplies, the busyness of doctors due to high patient load, long travel distance to facilities, and long waiting times once facilities were reached, very short consultation time, lack of empathy of the health professionals, their generally callous and casual attitude, aggressive pursuit of monetary gains, poor levels of competence and, occasionally, disregard for the suffering that patients endure without being able to voice their concerns—all of these service failures are frequently reported in the print media. Such failures can play a powerful role in shaping patients' negative attitudes and dissatisfaction with healthcare service providers and healthcare itself. The Ministry of Health and Family Welfare plans and implements the public healthcare delivery through various healthcare infrastructure, from national to the community level. <strong>Experience Framework</strong> This article is associated with the Policy & Measurement lens of The Beryl Institute Experience Framework. (<a href="http://bit.ly/ExperienceFramework">http://bit.ly/ExperienceFramework</a>) <ul> <li><a href="https://www.theberylinstitute.org/page/PXSEARCH#resource-list-all/?view_28_page=1&view_28_filters=%5B%7B%22field%22%3A%22field_38%22%2C%22operator%22%3A%22in%22%2C%22value%22%3A%5B%22PXJ%20Article%22%5D%7D%2C%7B%22field%22%3A%22field_20%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%2C%7B%22field%22%3A%22field_40%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%2C%22Policy%20%26%20Measurement%22%5D%7D%2C%7B%22field%22%3A%22field_41%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%5D">Access other PXJ articles</a> related to this lens.</li> <li><a href="https://www.theberylinstitute.org/page/Ecosystem-PolicyMeasurement">Access other resources</a> related to this lens.</li> </ul>Abdul MohiuddinThe Beryl Institutearticledoctor consultation lengthpatient waiting timequality of future doctorsrural health facilitiesbangladeshhospital avoidance during covid-19 crisiscovid-19patient satisfactionpatient experienceMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal (2020) |
| institution |
DOAJ |
| collection |
DOAJ |
| language |
EN |
| topic |
doctor consultation length patient waiting time quality of future doctors rural health facilities bangladesh hospital avoidance during covid-19 crisis covid-19 patient satisfaction patient experience Medicine (General) R5-920 Public aspects of medicine RA1-1270 |
| spellingShingle |
doctor consultation length patient waiting time quality of future doctors rural health facilities bangladesh hospital avoidance during covid-19 crisis covid-19 patient satisfaction patient experience Medicine (General) R5-920 Public aspects of medicine RA1-1270 Abdul Mohiuddin An extensive review of patient satisfaction with healthcare services in Bangladesh |
| description |
Patient satisfaction is a useful measure for providing quality indicators in healthcare services. Assessing patients’ satisfaction is important since it often helps, in absence of healthcare service quality indicators, to determine the quality of health-care delivery and health system responsiveness. Higher levels of patient satisfaction indicate higher levels of patient empowerment, commitment to care and compliance to recommended management–all of which results in better health outcomes. Concern over the quality of healthcare services in Bangladesh has resulted in a loss of faith in healthcare providers, low utilization of public health facilities, and increased outflows of patients from Bangladesh to hospitals abroad. The main barriers to accessing health services are inadequate services and poor quality of existing facilities, shortage of medical supplies, the busyness of doctors due to high patient load, long travel distance to facilities, and long waiting times once facilities were reached, very short consultation time, lack of empathy of the health professionals, their generally callous and casual attitude, aggressive pursuit of monetary gains, poor levels of competence and, occasionally, disregard for the suffering that patients endure without being able to voice their concerns—all of these service failures are frequently reported in the print media. Such failures can play a powerful role in shaping patients' negative attitudes and dissatisfaction with healthcare service providers and healthcare itself. The Ministry of Health and Family Welfare plans and implements the public healthcare delivery through various healthcare infrastructure, from national to the community level.
<strong>Experience Framework</strong>
This article is associated with the Policy & Measurement lens of The Beryl Institute Experience Framework. (<a href="http://bit.ly/ExperienceFramework">http://bit.ly/ExperienceFramework</a>) <ul> <li><a href="https://www.theberylinstitute.org/page/PXSEARCH#resource-list-all/?view_28_page=1&view_28_filters=%5B%7B%22field%22%3A%22field_38%22%2C%22operator%22%3A%22in%22%2C%22value%22%3A%5B%22PXJ%20Article%22%5D%7D%2C%7B%22field%22%3A%22field_20%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%2C%7B%22field%22%3A%22field_40%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%2C%22Policy%20%26%20Measurement%22%5D%7D%2C%7B%22field%22%3A%22field_41%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%5D">Access other PXJ articles</a> related to this lens.</li> <li><a href="https://www.theberylinstitute.org/page/Ecosystem-PolicyMeasurement">Access other resources</a> related to this lens.</li> </ul> |
| format |
article |
| author |
Abdul Mohiuddin |
| author_facet |
Abdul Mohiuddin |
| author_sort |
Abdul Mohiuddin |
| title |
An extensive review of patient satisfaction with healthcare services in Bangladesh |
| title_short |
An extensive review of patient satisfaction with healthcare services in Bangladesh |
| title_full |
An extensive review of patient satisfaction with healthcare services in Bangladesh |
| title_fullStr |
An extensive review of patient satisfaction with healthcare services in Bangladesh |
| title_full_unstemmed |
An extensive review of patient satisfaction with healthcare services in Bangladesh |
| title_sort |
extensive review of patient satisfaction with healthcare services in bangladesh |
| publisher |
The Beryl Institute |
| publishDate |
2020 |
| url |
https://doaj.org/article/2760d0f462694624a459402c82f41f2e |
| work_keys_str_mv |
AT abdulmohiuddin anextensivereviewofpatientsatisfactionwithhealthcareservicesinbangladesh AT abdulmohiuddin extensivereviewofpatientsatisfactionwithhealthcareservicesinbangladesh |
| _version_ |
1718428796475932672 |