Hindsight is 20/20: Lessons learned after implementing experience based design

Experience Based Design (EBD) uses patient and staff experiences to identify quality improvement opportunities in healthcare settings. An EBD Collaborative was established to share successes and challenges related to the EBD projects. This paper summarizes the various lessons learned. A document ana...

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Autores principales:	Kate Bak, Laura Macdougall, Esther Green, Lesley Moody, Genevieve Obarski, Lori Hale, Susan Boyko, Deborah Devitt
Formato:	article
Lenguaje:	EN
Publicado:	The Beryl Institute 2014
Materias:	experience based design experience based co-design patient engagement person-centred care Medicine (General) R5-920 Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/277619bd92264dcf86f9712a8c3342bf
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spelling	oai:doaj.org-article:277619bd92264dcf86f9712a8c3342bf2021-11-15T03:52:33ZHindsight is 20/20: Lessons learned after implementing experience based design2372-0247https://doaj.org/article/277619bd92264dcf86f9712a8c3342bf2014-11-01T00:00:00Zhttps://pxjournal.org/journal/vol1/iss2/5https://doaj.org/toc/2372-0247Experience Based Design (EBD) uses patient and staff experiences to identify quality improvement opportunities in healthcare settings. An EBD Collaborative was established to share successes and challenges related to the EBD projects. This paper summarizes the various lessons learned. A document analysis was conducted that examined meeting minutes and audio recordings, email communications, newsletters, project updates, project spotlights and evaluation surveys and interviews. A total of ten key themes were identified. While EBD teams encountered challenges, overall the experience led to successful quality improvement initiatives. In particular, staff gained new insights from the patients’ perspective, which enhanced their understanding of patient experience. Engaging patients in the work to co-design and improve the patient experience requires work, commitment, time and leadership. There are several strategies that the EBD teams found effective as outlined in this paper; however, the most important element of success is the ability to listen and act on what is heard.Kate BakLaura MacdougallEsther GreenLesley MoodyGenevieve ObarskiLori HaleSusan BoykoDeborah DevittThe Beryl Institutearticleexperience based designexperience based co-designpatient engagementperson-centred careMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal (2014)
institution	DOAJ
collection	DOAJ
language	EN
topic	experience based design experience based co-design patient engagement person-centred care Medicine (General) R5-920 Public aspects of medicine RA1-1270
spellingShingle	experience based design experience based co-design patient engagement person-centred care Medicine (General) R5-920 Public aspects of medicine RA1-1270 Kate Bak Laura Macdougall Esther Green Lesley Moody Genevieve Obarski Lori Hale Susan Boyko Deborah Devitt Hindsight is 20/20: Lessons learned after implementing experience based design
description	Experience Based Design (EBD) uses patient and staff experiences to identify quality improvement opportunities in healthcare settings. An EBD Collaborative was established to share successes and challenges related to the EBD projects. This paper summarizes the various lessons learned. A document analysis was conducted that examined meeting minutes and audio recordings, email communications, newsletters, project updates, project spotlights and evaluation surveys and interviews. A total of ten key themes were identified. While EBD teams encountered challenges, overall the experience led to successful quality improvement initiatives. In particular, staff gained new insights from the patients’ perspective, which enhanced their understanding of patient experience. Engaging patients in the work to co-design and improve the patient experience requires work, commitment, time and leadership. There are several strategies that the EBD teams found effective as outlined in this paper; however, the most important element of success is the ability to listen and act on what is heard.
format	article
author	Kate Bak Laura Macdougall Esther Green Lesley Moody Genevieve Obarski Lori Hale Susan Boyko Deborah Devitt
author_facet	Kate Bak Laura Macdougall Esther Green Lesley Moody Genevieve Obarski Lori Hale Susan Boyko Deborah Devitt
author_sort	Kate Bak
title	Hindsight is 20/20: Lessons learned after implementing experience based design
title_short	Hindsight is 20/20: Lessons learned after implementing experience based design
title_full	Hindsight is 20/20: Lessons learned after implementing experience based design
title_fullStr	Hindsight is 20/20: Lessons learned after implementing experience based design
title_full_unstemmed	Hindsight is 20/20: Lessons learned after implementing experience based design
title_sort	hindsight is 20/20: lessons learned after implementing experience based design
publisher	The Beryl Institute
publishDate	2014
url	https://doaj.org/article/277619bd92264dcf86f9712a8c3342bf
work_keys_str_mv	AT katebak hindsightis2020lessonslearnedafterimplementingexperiencebaseddesign AT lauramacdougall hindsightis2020lessonslearnedafterimplementingexperiencebaseddesign AT esthergreen hindsightis2020lessonslearnedafterimplementingexperiencebaseddesign AT lesleymoody hindsightis2020lessonslearnedafterimplementingexperiencebaseddesign AT genevieveobarski hindsightis2020lessonslearnedafterimplementingexperiencebaseddesign AT lorihale hindsightis2020lessonslearnedafterimplementingexperiencebaseddesign AT susanboyko hindsightis2020lessonslearnedafterimplementingexperiencebaseddesign AT deborahdevitt hindsightis2020lessonslearnedafterimplementingexperiencebaseddesign
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Hindsight is 20/20: Lessons learned after implementing experience based design

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